Retail TouchPoints

JULY 19, 2024

A 2023 TNS survey revealed that nearly seven in 10 Americans were concerned about robocall scams posing as retailers and claiming a package is pending pickup or that they are due a refund. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

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Retail TouchPoints

MARCH 6, 2025

In retail brand impersonation attacks, cybercriminals pose as trusted retailers or brands to deceive consumers into revealing sensitive information, making payments for fake products or downloading malicious content. Why Cyber Criminals Pretend to be You In 2023, the FTC received 330,000+ reports of business impersonation scams.

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Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. She credited solid partnerships with courier services such as DoorDash and Uber in making these goals achievable.

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Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs. ” The Container Store has been under pressure for some time.

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Retail TouchPoints

JANUARY 19, 2024

trillion record , we also just saw record-breaking spend online on Black Friday and Cyber Monday 2023. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

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Retail TouchPoints

MAY 16, 2024

billion in 2023 to $6.36 Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services. By one estimate, the U.S. billion by 2030.

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Retail TouchPoints

MARCH 3, 2022

Fellow retailer Kohl’s is on a similar trajectory with its competing Sephora at Kohl’s concept; Kohl’s will add 400 more Sephora shop-in-shops this year and plans to reach 850 by 2023. and New York’s Times Square.

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Retail TouchPoints

NOVEMBER 29, 2024

Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market. Cultivating KOCs (key opinion consumers, a.k.a.

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Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

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Ecommerce Platforms

JUNE 1, 2023

Shopify Payments vs Stripe: Which solution should you really be using for your ecommerce store? Both Shopify Payments and Stripe offer very similar services to business owners. Both allow you to accept and process payments online, ensuring your ecommerce company can make a profit. What is Shopify Payments?

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Payment Services Payments Merchant Services Shopify 104

Retail TouchPoints

MAY 8, 2024

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. These types of uses should be carefully implemented to ensure compliance with relevant privacy laws. Bias concerns.

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Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. This can put customers’ Payment Card Industry (PCI) or personal information (PI) data at risk of a breach and compliance violation. Is it read-only and encrypted?

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Retail TouchPoints

FEBRUARY 7, 2023

1, 2023 $8.8 million debt service payment on municipal bonds sold to help finance the venture, due to insufficient funds. The mall also had missed the previous payment deadline for the same reason in August 2022. The American Dream mall and entertainment complex failed to make a Feb. The notice from U.S.

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Retail TouchPoints

DECEMBER 11, 2024

At the time, the two retailers operated nearly 5,000 stores and employed more than 710,000 associates. In September 2023 Kroger and Albertsons announced plans to sell more than 400 stores and eight distribution centers post-merger. Kroger looks forward to responding to these baseless claims in court, the spokesperson added.

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Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., Amazon acquired Whole Foods in 2017 for $13.7 billion.

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Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. Inflation and the Incredible Shrinking Margin.

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FastSpring

JANUARY 9, 2023

Most Stripe alternatives fall into one of two categories: (1) payment processors, or (2) a billing solution that covers payment processing and other aspects of billing such as fraud detection, checkout, and more. A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Table of Contents.

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Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services. Cosmetics launched E.l.f.

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Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. trillion in 2023.

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Merchant Services Payment Services Payments eCommerce 298

Forrester eCommerce

NOVEMBER 22, 2023

October 30, 2023 came and passed — the date that marked the end of Broadcom’s fiscal year and the promised close for its $61 billion VMware acquisition. per share or cash payment, of which […] In anticipation of that timing, VMware shareholders were given until October 23 to decide whether to accept Broadcom shares at $142.5

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Ecommerce Platforms

JANUARY 17, 2023

You can opt for print-on-demand services to custom print and sell items like t-shirts and mugs whenever a customer buys something. The process decreases upfront costs since you sell products that remain stored at the supplier’s warehouse. Other options include inventions, crafts, Etsy-like products, eBooks, and more.

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Payment Services Payments Merchant Services Shipping Costs 197

Ecommerce Platforms

JANUARY 17, 2023

How to set up a Canadian-friendly payment processor. You can opt for print-on-demand services to custom print and sell items like t-shirts and mugs whenever a customer buys something. The process decreases upfront costs since you sell products that remain stored at the supplier’s warehouse. Fulfilltopia.

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Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus. Walmex also reportedly has received approval from Mexican authorities to purchase a Mexican electronic payments provider, according to Reuters. The new stores are expected to contribute 1.2%

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Retail TouchPoints

JUNE 3, 2024

Dollar General will continue to offer self-checkout in a “limited number of stores, most of which are higher volume and low-shrink locations,” added Vasos, who was brought back as CEO in October 2023 after an initial seven -year stint in the job. compared to Q1 2023. billion , a 6.1%

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Retail TouchPoints

MARCH 17, 2023

The law took effect in January 2022 but Amazon didn’t put up signs regarding its use of biometric tracking technology in Amazon Go stores until March 2023, according to the lawsuit. 7, 2023 but never received a response. Additionally, the suit alleges that the posted signage fails to comply with New York City’s regulations. “We

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Retail TouchPoints

APRIL 17, 2023

While most supermarkets prioritized developments that facilitated COVID-era shopping behaviors like grocery delivery, curbside pickup or self-checkout, grocery shoppers are now looking for improved in-store experiences. For many, it has worked. For many in the grocery industry, however, adopting these practices has been slower.

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Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. Additionally, businesses can solicit private feedback through the app to better improve operations and customer service.

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Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. retail properties by the end of 2023, according to The Wall Street Journal. These properties have shifted priorities to give shoppers new reasons to visit, including shared BOPIS programs and mall-wide BNPL programs for flexible payments.

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Retail TouchPoints

MAY 30, 2023

Visitors scan a payment method like a credit card to enter the store, grab the items they want and then leave without going through any additional steps to check out. The Quick Six store will open on June 1, 2023, at Six Flags Great Adventure, and a second location will open later this year at Magic Mountain in Los Angeles.

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Retail TouchPoints

FEBRUARY 17, 2023

The RealReal will cut operating costs through layoffs and store closures, with plans to eliminate 230 positions, or 7% of its workforce, according to a filing with the Securities and Exchange Commission. million , primarily in severance payments, employee benefits and similar expenses. The effort will cost between $1.7 million and $2.2

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Omnisend

JUNE 7, 2023

Reading Time: 6 minutes Many businesses wrongly believe that GDPR compliance is only required for businesses based in the European Union. The GDPR applies to any organization, regardless of location, that processes or collects the personal data of individuals within the EU. What about the consequences of non-compliance?

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Retail TouchPoints

AUGUST 22, 2023

The INFORM (Integrity, Notification, and Fairness in Online Retail Marketplaces) Consumers Act, which went into effect in late June 2023, marks a significant step forward in curbing online fraud by third-party sellers and organized theft from retail stores. But compliance can be complicated. And the INFORM Act is no exception.

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GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. Headless commerce has quickly gained widespread popularity among brands looking for more flexibility and agility in their eCommerce operations.

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Retail TouchPoints

FEBRUARY 26, 2024

A September 2023 study that Acquia conducted with an independent research firm found that just 56% of customers trust that brands will handle their personal data appropriately, and only 17% think that their personal data is “very secure” in the hands of companies. This happens in an environment where consumer trust is already fragile.

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Retail TouchPoints

MARCH 21, 2023

The downsizing is on top of the 18,000 layoffs announced in January 2023, though Amazon plans to continue hiring in areas where the company is prioritizing the allocation of resources. Additionally, the affected teams have not yet decided which roles will be eliminated, though that process is expected to be complete by mid- to late April.

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Retail TouchPoints

OCTOBER 18, 2024

The brand was bought by baby care brand Dream on Me in July 2023 as part of the larger bankruptcy proceedings for then-parent company Bed Bath & Beyond. The BuyBuy Baby website relaunched shortly thereafter , and by November 2023, 11 brick-and-mortar stores had been reopened.

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Ecommerce Platforms

MARCH 2, 2023

BigCommerce is a SaaS “hosted” premium ecommerce solution, which works on the software-as-a-service business model. The hosted solution operates on its own servers, so you don’t need to install any software to use it, or purchase separate web hosting. Plus, you’ll be able to access competitive pricing on local payment methods.

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