Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee. We’ve pushed our operations teams to deliver even faster, and we’ve seen that average pick times have dropped below 15 minutes for 95% of orders.”

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

MARCH 18, 2024

The retailer also plans to open additional staffed POS lanes for shoppers who have more items, need help or who “just enjoy connecting with our team to help them get on their way sooner,” according to a company statement. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

POS 259

POS Payment Services Customer Experience Operations 259

iVend

NOVEMBER 7, 2023

Successful retail requires operational efficiency – the more streamlined the business processes the greater the potential for reduced costs and increased business growth. So retailers are looking for ways to optimize retail operations, across every process – and retail technology is a powerful enabler.

POS 97

POS Operations Technology Retail 97

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. This has helped us reach the customer faster; in fact, we improved delivery time by half a day in Q4 2023.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

MARCH 30, 2023

Retailers’ Reluctance to Put POS in the Cloud Stymies Unified Commerce Progress Many things can hamper retailers’ efforts to pursue a unified commerce strategy, from internal organizational silos to outmoded managerial incentive structures. View the session on demand. So where’s the right place to do a product recommendation?

POS 298

POS Omnichannel Webinar Point of Sale 298

Ecommerce Platforms

MARCH 2, 2023

The hosted solution operates on its own servers, so you don’t need to install any software to use it, or purchase separate web hosting. The Standard plan allows you to sell up to $50k of products and services annually, and supports POS integrations for combined online and offline selling.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

Ecommerce Platforms

JULY 8, 2019

Store management and payment processing – the two functions that pretty sum up what you should expect from a POS system. In other words, leveraging an efficient point of sale system software should help you streamline all your in-store operations. Choosing the best POS system, sadly, is not that easy. What is a POS system?

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

Retail TouchPoints

APRIL 5, 2023

Each store will continue to operate in its traditional retail capacity but also will empower associates to enhance the digital experience through the introduction of a new selling tool and mobile POS system. From there, the entire transaction can be completed virtually.

Omnichannel 264

Omnichannel POS Mobile Operations 264

Retail TouchPoints

FEBRUARY 6, 2023

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be? In fact, 45% of respondents said they are planning to actually grow their store footprint in 2023, with only 9% planning cuts, and half of respondents said they plan to spend more on in-store technologies in 2023.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Ecommerce Platforms

JANUARY 12, 2023

The best POS system for grocery store selling will allow you to manage transactions and track inventory more effectively in a brick-and-mortar store. Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

The best POS system for grocery store selling will allow you to manage transactions and track inventory more effectively in a brick-and-mortar store. Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing.

POS 104

POS Payment Services lightspeed Shopify 104

Retail TouchPoints

MARCH 1, 2024

The retailer added paid membership tiers to its program in May 2023 , and Barry reported that the two-tiered My Best Buy programs had 7 million members at the end of FY2024. billion generated in Q4 2023. billion was down 6% from 2023’s $46.3 billion was down 6% from 2023’s $46.3 For Q4 2024, Best Buy’s comp sales fell 4.8%

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. It can also prevent a retailer from being able to trade by removing access to critical POS, inventory or financial systems.

Payment Services 317

Payment Services Retail Operations Management 317

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. Additionally, businesses can solicit private feedback through the app to better improve operations and customer service.

Books 245

Books Merchant Services Payment Services Customer 245

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

JUNE 3, 2024

Dollar General will continue to offer self-checkout in a “limited number of stores, most of which are higher volume and low-shrink locations,” added Vasos, who was brought back as CEO in October 2023 after an initial seven -year stint in the job. compared to Q1 2023. billion , a 6.1%

Payment Services 279

Payment Services Supplies Management Improvements 279

iVend

APRIL 6, 2023

A point of sale (POS) system is the nerve centre of any retail operation. But not all POS retail systems are created equal, and the qualities of your point of sale make all the difference to the level of service you offer your customers and the operational efficiency of your business. billion **. billion **.

POS 98

POS Payment Services Point of Sale Payments 98

Retail TouchPoints

APRIL 29, 2024

The company launched its new app in partnership with NewStore in March 2023, in large part to build a deeper connection with its most loyal customers — of which there are many. Celebrating its 30th anniversary this year, AllSaints operates over 200 stores across 27 countries. The app launched in March 2023 in the UK and U.S.,

Customer 273

Customer POS Download Payment Services 273

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. However, sometimes the success of one area (i.e.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

SEPTEMBER 4, 2024

In May 2023 events venues including Six Flags also began using the JWO technology. Additionally, JWO technology is powering a growing number of university stores; it’s now in operation at more than 30 schools worldwide. as well as Baltimore’s first JWO store at M&T Bank Stadium. UK, Australia and Canada.

Technology 278

Technology Payment Services Banking Clothing 278

Retail TouchPoints

SEPTEMBER 19, 2023

With positive feedback from customers and arena executives, the new technology will now be deployed at Lumen Field, home of the Seattle Seahawks, at the new Seahawks Pro Shop Outlet for the 2023-24 NFL season. By the end of the season in early 2023, transactions per game in this location had increased 85% and total sales per game jumped 112%.

Apparel 278

Apparel Technology Payment Services Games 278

Ecommerce Platforms

JUNE 22, 2023

The first thing worth noting is that Vend (now part of the Lightspeed family) is a dedicated Point of Sale solution, or POS service, designed to optimize retail operations. While it might be difficult to compare Vend with the full Shopify platform, we can look at the core differences between Vend and the Shopify POS service.

Vend 104

Vend Merchant Services Shopify Payment Services 104

Ecommerce Platforms

JANUARY 17, 2023

For a dropshipping operation, the customer comes to your store and makes a purchase, after which, the dropshipping suppliers receive a notification to pick, package, and ship the item to the customer. Upload products, sell on multiple marketplaces, and even tap into the Shopify POS system.

Payment Services 197

Payment Services Payments Merchant Services Shipping Costs 197

Ecommerce Platforms

JANUARY 17, 2023

For a dropshipping operation, the customer comes to your store and makes a purchase, after which, the dropshipping suppliers receive a notification to pick, package, and ship the item to the customer. Upload products, sell on multiple marketplaces, and even tap into the Shopify POS system. Abandoned cart recovery tools.

Payment Services 197

Payment Services Payments Merchant Services Shipping Costs 197

Retail TouchPoints

DECEMBER 25, 2023

billion for the second quarter of 2023 compared to the same period the prior year. in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Better inventory management means better business operations, period. and net income by 7.7%

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

OCTOBER 4, 2023

26, 2023, comes despite Amazon CEO Andy Jassy’s February 2023 announcement that the retailer would halt expansion of its Amazon Fresh and Amazon Go store footprints. Amazon had announced plans to close eight Amazon Go stores in March 2023 and reportedly closed a Seattle location in June 2023.

Apparel 277

Apparel Payment Services Technology Other 277

Ecommerce Platforms

FEBRUARY 9, 2023

During the Shopify’s Winter ‘23 Edition , we learned about the release of a product called Shopify POS Go. Now, Shopify has always provided a POS for free to all of its users (and you have the option to upgrade to a premium version), so what’s the big deal about Shopify POS Go? What is Shopify POS Go? Quite bit, actually.

POS 104

POS Shopify Merchant Services Channel 104

Retail TouchPoints

AUGUST 11, 2023

The results of Capterra’s 2023 Tipping Fatigue survey show how tip screens have impacted the customer experience in and outside the restaurant industry, and how businesses should navigate tech-enabled tipping. Methodology Capterra’s 2023 Tipping Fatigue Survey was conducted in June of 2023 among 782 U.S.

Consumer 240

Consumer Payment Services Point of Sale POS 240

iVend

APRIL 17, 2023

So how does chatGPT play a role in omnichannel retail POS? For retailers who operate in dual language areas, or across multiple countries, chatGPT can be a very useful tool for then translating that content + into multiple different languages.

POS 98

POS Omnichannel Retail Social Media 98

Ecommerce Platforms

MARCH 3, 2023

It also offers powerful POS (point of sale) software, enabling you to manage your in-person and online sales efforts in unison. However, there are plans to roll this out to users in Canada, the UK, and Europe in 2023. However, this service is only available to sellers operating from the US.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Retail TouchPoints

MARCH 16, 2023

Applications for Forward are open through April 1, 2023. Within their first three years of operation; and Founded by or have a current CEO who identifies as Black/African American or Latino, among other requirements.

Food and Beverages 278

Food and Beverages Beauty and Health Leisure Retail 278

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A mere 9% ranked it as their top goal for 2023. These goals should then guide tactical investments, including new systems and solutions.

Operations 277

Operations Improvements Technology Management 277

iVend

FEBRUARY 14, 2023

In the world of retail, this convergence is no less important, and retailers are increasingly understanding that connected retail is not just a ‘nice to have’, but the essential underlying approach to customer engagement and business success in 2023 and beyond. How does connected commerce benefit the retailer?

Retail 98

Retail POS Mobile Reference 98

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. Retailers, facing stiff competition and operating on razor-thin margins, have always been early adopters of futuristic technologies.

Retail 290

Retail Mobile Consumer Recommendation 290

365 Retail

DECEMBER 23, 2024

According to IBMs 2023 Cost of a Data Breach Report, the retail sector averages $3.28 Point-of-Sale (POS) System Attacks POS systems are frequently targeted by hackers. Ransomware Threats Ransomware attacks lock down entire systems, disrupting operations and demanding payment for restoration. million in losses per breach.

Payment Services 52

Payment Services eCommerce Platforms eCommerce Retail 52

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. trillion in 2023. For example, Visa introduced new evidence requirements in April of 2023. And that market value is expected to increase by 11.17% each year.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298