Forrester eCommerce

OCTOBER 21, 2024

Earlier this year, I published a report exploring the decline of global brands in China’s consumer market, and the concurrent rise of domestic ones. Five […]

Consumer 221

Consumer Marketing B2C 221

Forrester eCommerce

SEPTEMBER 20, 2024

Forrester just published The European Net Promoter Rankings, 2024 with Net Promoter Scores℠ (NPS) for 60 banks across France, Germany, Italy, Spain, Sweden, the UK, Poland and the Netherlands.

Banking 221

Banking Recommendation Customer Experience Consumer 221

Forrester eCommerce

SEPTEMBER 27, 2024

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

Consumer 195

Consumer Customer Experience B2C Customer 195

Retail TouchPoints

OCTOBER 8, 2024

Albertsons Media Collective will integrate rewards app Fetch into its retail media network (RMN) offerings, using Fetch Points to incentivize consumers to try products, add more to shopping carts and maintain relationships with their favorite brands. The Albertsons RMN expanded its onsite offerings by partnering with Criteo in January 2024.

Consumer 264

Consumer Shopping Carts Retail Marketing 264

Salsify

FEBRUARY 8, 2024

Salsify publishes its 2024 consumer research report — a survey of 2,700 U.S. respondents — highlighting the latest consumer trends and the intricacies of the modern buying journey.

Consumer 131

Consumer eCommerce 131

Retail TouchPoints

JULY 23, 2024

Let’s dig into three of the trends explored… Trend 1: Welcoming Warm Human Interactions Artificial intelligence (AI) was obviously the topic du jour for our 2024 predictions report, but Noelle Weaver, Managing Partner – North America of Foresight Factory gave a unique spin on the topic. continually pushing creative limits.

Consumer 263

Consumer Games Retail Other 263

Forrester eCommerce

AUGUST 28, 2024

My colleague Jitender Migliani and I have just published a report (Consumer Spending And The Economy Grow Despite Persistent Pessimism) based on the H2 2024 US macroeconomic trends and consumer behavior data that we’ve collected and analyzed.

Consumer 259

Consumer Customer Experience B2C Customer 259

Forrester eCommerce

OCTOBER 11, 2023

Before our full predictions for 2024 launch on Tuesday, October 24, read our "anti-predictions." " Here's what won’t happen in 2024.

Consumer 459

Consumer Management Customer 459

Retail TouchPoints

OCTOBER 16, 2024

This development follows efforts by major brands like Wendy’s and Walmart to implement real-time pricing technologies, raising questions about AI and consumer protection, privacy, and fair practices. retailers currently use AI in their strategies, with 97% planning to increase investments in 2024. through 2028.

Consumer 305

Consumer Retail Recommendation Customer Loyalty 305

Practical eCommerce

MAY 30, 2024

Per the recent PwC survey, climate concerns are among the top consumer priorities in early 2024. The post Charts: Global Consumer Trends Q1 2024 appeared first on Practical Ecommerce.

Consumer 97

Consumer eCommerce 97

Retail TouchPoints

MAY 24, 2024

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. 1, 2024.

Consumer 264

Consumer Payment Services Books Marketing 264

Retail TouchPoints

OCTOBER 29, 2024

In addition to the compressed retail rush, Salesforce reports that 43% of consumers are carrying more debt than last year, making the fight for attention even more intense. Whether consumers search for a “shoe store near me” or “holiday gift ideas,” it plays a pivotal role, accounting for multiple touch points along the buyer’s journey.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

DECEMBER 13, 2023

Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. BNPL got a boost as consumers worldwide grappled with inflation, and experts identified multiple BNPL growth opportunities in August 2022. YoY and $2.5 YoY and $2.5

Merchant Services 277

Merchant Services Payment Services Mobile Payments Mobile 277

Forrester eCommerce

JULY 18, 2024

Read key insights from Sucharita Kodali and Delilah Gonzalez on how major retailers competed with Amazon's Prime Day 2024 event.

Retail 273

Retail Events Consumer Customer 273

Retail TouchPoints

DECEMBER 12, 2023

Nothing really, except they are all up-and-coming trends that will drive consumption in 2024, according to Pinterest. People on Pinterest aren’t here to passively scroll, they’re here to plan,” said Sydney Stanback, Global Trends and Insights Lead at Pinterest in a recent briefing on the 2024 trends.

Clothing 278

Clothing Social Media Fashion Consumer 278

Practical eCommerce

JUNE 26, 2024

Global consumer spending habits are shifting as shoppers seek better prices and healthier goods. The post Charts: Consumer Loyalty Trends Q1 2024 appeared first on Practical Ecommerce.

Consumer 84

Consumer eCommerce 84

RetailDive

NOVEMBER 4, 2024

Learn how grocery shopping trends have changed in 2024 and how your brand can adapt to the new spending habits.

Consumer 85

Consumer 85

Practical eCommerce

JANUARY 16, 2024

Heading into 2024, a majority of U.S. consumers had a mixed outlook on the U.S. Consumer Outlook Q1 2024 appeared first on Practical Ecommerce. The post Charts: U.S.

Consumer 92

Consumer eCommerce 92

Forrester eCommerce

JANUARY 24, 2024

Forrester analyzes trends in the various measures of inflation reported by the BLS and expects headline inflation to decrease in 2024.

Consumer 284

Consumer Customer 284

Retail TouchPoints

JUNE 5, 2024

Tools like visual search enable consumers to use images for searching. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools. In 2024, expect more companies to task AI with the heavy lifting to sift through and analyze monumental sums of data. The end result?

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Practical eCommerce

MARCH 20, 2024

Research firm GWI surveyed global consumers as to their internet habits. The post Charts: How Consumers Use the Internet 2024 appeared first on Practical Ecommerce. Chatting and messaging were the top activities.

Consumer 95

Consumer eCommerce 95

Forrester eCommerce

AUGUST 15, 2024

Global travel spending is roaring back and will fully recover to pre-pandemic levels by the end of 2024, surpassing $2 trillion. The resurgence of international travel demand in Asia-Pacific and strong leisure travel demand in North America and Europe will power this growth. The road to recovery has been uneven across regions, however.

Travel 273

Travel Leisure Consumer Customer 273

Salsify

OCTOBER 3, 2024

Put lightly, the fourth quarter (Q4) is busy for brands, retailers, and consumers. The holiday season can make or break brands (and really anyone in this trio) in numerous ways — but what should brands focus on amidst the hustle and bustle? What ecommerce trends are having the most impact on buying decisions, and vice versa?

Consumer 142

Consumer eCommerce Retail 142

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. Are consumers returning products less often?

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Salsify

DECEMBER 21, 2023

Consumer trend forecasting for 2024 promises a fun year filled with amazing opportunities for brands to connect with customers.

Consumer 117

Consumer Customer Omnichannel eCommerce 117

Forrester eCommerce

SEPTEMBER 18, 2024

Get an early read on UK and US consumers' thinking about 2024 end of year holiday shopping - and watch for more research and holiday prep advice in the coming weeks.

Consumer 434

Consumer Customer Experience Management Customer 434

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shipping Costs eCommerce Gifts 290

Retail TouchPoints

OCTOBER 19, 2023

1, 2024; Jelinek will remain with Costco through April 2024 in an advisory role. In May 2023 Costco delayed a planned membership fee hike, citing inflation’s impact on consumers as well as its growing member base. As part of a longstanding succession plan, Vachris will take the CEO title on Jan.

Management 264

Management Consumer Retail 264

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Collins argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior.

Retail 259

Retail Article Omnichannel Customer Experience 259

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). Although they have no shortage of channels and tactics to use, they need to ensure they’re prioritizing the right methods for their ever-evolving consumers.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

DECEMBER 8, 2023

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico ), along with 1,500 store renovations and 85 store relocations. Vasos called the slowdown “prudent in this environment.”

Apparel 264

Apparel Retail Consumer Customer 264

lateshipment

OCTOBER 2, 2024

As BFCM 2024 approaches in less than two months, it’s time for you to be well-prepared to capitalize on the opportunities and stand out from the competition. Consumers actively seek deals, and businesses see record-breaking sales, often surpassing the entire quarter.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Retail TouchPoints

APRIL 23, 2024

Amazon Anywhere enables consumers to discover and purchase products within an app or content such as video and even games. It’s created expectations for an entire generation of consumers by making video an interactive experience rather than a passive one. . — Amazon is facing competition to remain the number one ecommerce player.

eCommerce 263

eCommerce eCommerce Platforms Games eCommerce Marketing 263

TalkingRetail

JUNE 13, 2024

England and Scotland’s Euro 2024 exploits are likely to net retailers a vital spending boost. It… This story continues at Euro 2024 to kick off extra consumer spending Or just read more coverage at Talking Retail

Consumer 59

Consumer Retail 59