Forrester eCommerce

OCTOBER 7, 2024

My latest report, “The State Of Customer Data Platforms In Asia Pacific, 2024,” found: The popularity of CDP continues to grow in APAC. Rising consumer awareness around data privacy and tighter regulations are pushing marketers to invest in […]

Marketing 195

Marketing Customer Data Consumer Customer 195

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We For Q4 2024, Best Buy’s comp sales fell 4.8% Revenue of $14.6 drop from the $14.7

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

JANUARY 16, 2024

Li was a panelist at the NRF 2024 session, Digital Strategies to Decode Gen Z. Customer Engagement at McDonald’s , also noted the seeming contradictions that define Gen Z. Loyalty programs have long been a key tool for retailers to gather customer data, and that hasn’t changed. Another panelist, Caleb Pearson, VP of U.S.

Customer Data 288

Customer Data Customer Experience Fashion Customer 288

Retail TouchPoints

MARCH 20, 2024

Removing cookies will wreak havoc on marketers, as they won’t have access to third-party data that many companies rely on to target consumers with personalized ads. pop-up, giving you the option to enable that site to remember your data or not. Conversational commerce.

Small Business Retail 274

Small Business Retail Recommendation Consumer Customer Data 274

Retail TouchPoints

APRIL 17, 2024

Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing.

Social Media 308

Social Media B2C B2B Customer Data 308

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024.

Improvements 269

Improvements Retail Mobile Customer Experience 269

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 272

Customer Experience Customer Retail Workshop 272

Retail TouchPoints

AUGUST 8, 2024

Read every single word and carefully consider whether these statements reflect your personal standards around privacy and data use?* *You In many ways this is a win-win for both consumers and brands, but consumers don’t always understand the full implications of each value exchange they take part in.

Retail 289

Retail Payment Services Consumer Information 289

Retail TouchPoints

AUGUST 19, 2024

The fate of retail performance for the second half of 2024 is anything but certain. This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates.

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Retail Customer Loyalty Consumer Social Media 306

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits. of all visits.

Merchant Services 274

Merchant Services eCommerce Channel Mobile 274

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

JULY 9, 2024

Since unveiling this vision, the retailer simplified its loyalty program design in April 2024 to nearly double the rate of rewards for members, and in June 2024 it invested $40 million to upgrade its Reno, Nev. I’m also looking at where I can [continue to] utilize customer data in a meaningful way.

POS 279

POS Department Stores Payment Services Point of Sale 279

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

Retail TouchPoints

DECEMBER 28, 2021

And yet despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. Consumers Want More Options but Less Friction. And although [curbside] is No.

eCommerce 278

eCommerce Omnichannel Fulfillment Order Fulfillment 278

365 Retail

MARCH 10, 2024

trillion in 2024. Let’s explore the paramount e-commerce trends of 2024. In 2024, online stores will focus on giving personalised shopping experiences. Businesses can boost customer engagement and loyalty by offering such a tailored approach, ultimately increasing conversions.

eCommerce 104

eCommerce Payment Services Payments eCommerce Marketing 104

Retail TouchPoints

DECEMBER 8, 2022

By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. But Bodkins noted that interest in NA products is growing globally, and Boisson’s highly curated digital platform makes it easier for consumers to browse and buy from more than 125 NA brand options. It’s a fiercely personal thing.”

Food and Beverages 278

Food and Beverages Fulfillment Shipping Costs eCommerce 278

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 105

Retail Online Catalogues Omnichannel Workshop 105

Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. An estimated 369 of those resulted in confirmed data disclosure.

Payment Services 317

Payment Services Retail Operations Management 317

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. The final guidelines were released in February 2024, but this is just the beginning. So there are a lot of different ways you can measure in stores while maintaining consumer privacy.” “My The culprit? Heat mapping can also be really useful.

Retail 277

Retail X-cart Banking Definition 277

Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO.

Games 217

Games Retail Definition Management 217

FastSpring

APRIL 23, 2024

FastSpring is an experienced merchant of record that provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself. Set up a demo or try it out for yourself.

Payment Services 98

Payment Services Merchant Services Payments Subscription 98

Retail TouchPoints

AUGUST 30, 2023

Building a relationship beyond just transactions will prevent customers from purchasing based solely on discounts, which can ultimately hurt a retailer’s bottom line. Companies with loyal customers understand their customers’ needs and deliver personalized experiences. Tip 6: Allow customers to shop where they are.

Shipping Costs 256

Shipping Costs Improvements Live Chat Retail 256

Retail TouchPoints

AUGUST 30, 2024

Loyalty programs have long been a staple of the business world, offering incentives and rewards to engage and retain customers. From data and privacy concerns to consumer preferences and the latest tech innovations, here’s what’s now and next in the dynamic landscape of loyalty.

POS 128

POS Food and Beverages Customer Data Consumer 128

Retail TouchPoints

APRIL 23, 2021

billion by 2024. Searching for documents in the office drawer creates a lag in solving crucial issues like resolving customer complaints. Using workflow automation software, one can digitize invoices, forms, employee and customer data, inventory and more. Removing the Automation Stigma in Retail.

Retail 249

Retail Operations Customer Retention Order Fulfillment 249

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Omnisend

JANUARY 23, 2024

According to a survey by Statista , the lack of a branded email signature is among the top 3 reasons why consumers don’t engage with a brand. Additional data shows that a professional signature is among the top 3 reasons consumers trust an email from a company. Image via Marq That’s not all.

Social Media 89

Social Media Mobile Marketing Other 89

365 Retail

MARCH 10, 2024

trillion in 2024. Let’s explore the paramount e-commerce trends of 2024. In 2024, online stores will focus on giving personalised shopping experiences. Businesses can boost customer engagement and loyalty by offering such a tailored approach, ultimately increasing conversions.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

365 Retail

JANUARY 4, 2024

Whether you’re a small boutique or a large chain, these insights will help you stay competitive and connect better with your customers. Top 5 Strategies for 2024 #1 Focus More on Your Target Audience Understanding and focusing on your target audience is crucial in 2024.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

RetailMinded

JUNE 19, 2024

Smart Advertising Techniques to Engage Health-Conscious Shoppers Smart advertising techniques in 2024 involve using data-driven insights to craft highly personalized messages. Health-conscious customers want authenticity, so focus on transparency and ethical branding. Ready to dive into practical tips and real-world examples?

Marketing 52

Marketing Customer Social Media Recommendation 52

FastSpring

OCTOBER 11, 2024

and Asia, this subscription rate difference represents a 16% lower lifetime value (LTV) for Asia-area customers. That said, there’s a silver lining: While monthly retention in the EU and North America remained stable from 2023 to 2024, Asia’s monthly retention rate improved by approximately 3%, showing positive momentum.

Subscription 133

Subscription Merchant Services Payment Services Demo 133

ESW

AUGUST 10, 2020

Another study by Juniper Research estimates online merchants will lose more than $25 billion to fraud in 2024, up from $17 billion in 2020. This is despite improved security technology like secure customer authentication. The better you can resolve problems, the less likely customers will complain.

Payment Services 148

Payment Services Merchant Services eCommerce Shipping Costs 148

CPC Strategy

OCTOBER 4, 2024

Commerce Instacart Ads Innovations: What Brands Need to Know for 2025 By Tinuiti Team Oct 04 2024 As we head into the end of the year and of course, the beginning of 2025 planning, let’s take a moment to review the innovations Instacart Ads has brought to the marketplace.

Beauty and Health 71

Beauty and Health Webinar eCommerce Consumer 71

Mi9

SEPTEMBER 26, 2024

The Future of ecommerce: Why a Single Unified Commerce Platform for B2B and DTC is Essential for Consumer Branded Manufacturers In today’s fast-paced digital world, consumer branded manufacturers are increasingly faced with the challenge of managing both B2B ( business to business) and DTC ( direct to consumer) sales channels.

B2B 52

B2B Multi-channel Consumer eCommerce 52

Wiser

APRIL 11, 2024

The 2024 outlook underscores a strategic pivot toward crafting loyalty programs that not only incentivize but also personalize the shopping experience, drawing on trust and engagement as key drivers. The insights from Wiser underscore the industry’s movement toward a more sophisticated, data-driven approach to loyalty programs.

Retail 78

Retail Toys Consumer Presentation 78

Fabric

MAY 2, 2023

Organizations spend billions to ensure that every single data point facilitates informed decisions. In fact, Gartner projects that by 2024, 75% of organizations will have deployed multiple data hubs to drive mission-critical data and analytics sharing and governance. We live in an analytics-oriented business world.

eCommerce 246

eCommerce Payment Services Information Management 246

365 Retail

DECEMBER 24, 2024

In 2024, the sector navigated a period of change driven by shifting consumer expectations, economic pressures, and evolving workplace dynamics. A new government in the UK introduced policies that have influenced business operations and consumer spending patterns, particularly in areas such as taxation and sustainability incentives.

eCommerce 64

eCommerce Retail Omnichannel Technology 64