Retail TouchPoints

DECEMBER 23, 2024

Bankruptcy Court in the Southern District of Texas and has begun to wind down retail and wholesale operations, including holding going out of business sales prior to closing its approximately 700 stores across the country. Party City Holdco Inc. PCHI) has filed for Chapter 11 bankruptcy protection in the U.S.

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Retail Operations Consumer Other 278

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. Comparable sales fell 9.3% as overall revenue dropped to $14.7

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

JUNE 5, 2024

Tools like visual search enable consumers to use images for searching. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools. In 2024, expect more companies to task AI with the heavy lifting to sift through and analyze monumental sums of data. The end result?

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” “Since acquiring Toys ‘R’ Us we have increased our global retail footprint by more than 50% with openings in the U.S., UK, India, Dubai and Mexico. Retail Group in a statement.

Toys 299

Toys Specialty Retailers Games Shipping 299

Retail TouchPoints

FEBRUARY 13, 2024

Brick-and-mortar stores teamed up with brands to determine the optimal placement and positioning of products to entice consumers and their wallets. These days, however, consumers are the ones driving product placement, and owning the digital shelf has everything to do with the technology behind the scenes.

Consumer 290

Consumer eCommerce Supplies Technology 290

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Collins argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior.

Retail 259

Retail Article Omnichannel Customer Experience 259

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Source: Statista This forecast highlights the tremendous potential and increasing influence of social media platforms as key drivers of consumer purchasing behavior. trillion by 2026, more than doubling its current value.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. It is this facet of the modern economy that consumers have begun to reject. The Fastest-Growing Channel in Retail’. “ fashion market this year alone.

Consumer 351

Consumer Fashion Social Media eCommerce 351

Retail TouchPoints

OCTOBER 29, 2024

In addition to the compressed retail rush, Salesforce reports that 43% of consumers are carrying more debt than last year, making the fight for attention even more intense. Whether consumers search for a “shoe store near me” or “holiday gift ideas,” it plays a pivotal role, accounting for multiple touch points along the buyer’s journey.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

JANUARY 3, 2024

It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. This service aligns with the modern consumer’s desire for convenience and efficiency, transforming returns from a burdensome task into a seamless part of the online shopping experience.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics.

Retail 272

Retail Accessories Marketing Presentation 272

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. More fluid. Less predictable. Highly distributed! They want to know.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

OCTOBER 23, 2020

Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. Gap plans to complete 75% of its initial store closures by January 2022. Additionally, the retailer plans to close up to 30%.

Operations 233

Operations eCommerce Retail Apparel 233

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Foodservice Innovation Zone will reflect the increased roles for technology in a field that’s embracing new formats and venues to satisfy consumers’ hunger and thirst.

Workshop 275

Workshop Supplies POS Presentation 275

Retail TouchPoints

DECEMBER 8, 2023

29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year. board of directors in a statement.

Travel 278

Travel Omnichannel Consumer Marketing 278

Retail TouchPoints

DECEMBER 8, 2023

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico ), along with 1,500 store renovations and 85 store relocations. Vasos called the slowdown “prudent in this environment.”

Apparel 264

Apparel Retail Consumer Customer 264

Retail TouchPoints

MARCH 14, 2024

Inspired by the Lincoln Road shopping district in nearby Miami Beach, Bal Harbour Shops and the Whitman family — who still own and operate the enterprise — have continuously flown in the face of convention — and found enormous success as a result. The result has been the creation of new enclaves of wealthy consumers in cities across the U.S.,

Travel 299

Travel Consumer Shipping Drop Ship 299

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

Retail 298

Retail Operations eCommerce Management 298

Retail TouchPoints

OCTOBER 16, 2023

In yet another sign of the triumph of streaming, Best Buy will reportedly stop selling physical DVDs in-store and online beginning in 2024, according to CNBC and other media outlets. consumer spending on these items was $753.89 The retailer will continue to sell DVDs and Blu-Ray discs through the 2023 holiday season.

Shipping 264

Shipping Consumer Other Retail 264

Retail TouchPoints

SEPTEMBER 20, 2024

Nike has faced headwinds in recent years, and in January 2024 the brand laid out a plan to cut up to $2 billion in costs over the coming three years, in part by simplifying its product assortment and increasing its use of automation. For its fiscal year 2024, which ended May 31, 2024, Nike boosted revenues by just 1% , rising from $51.2

Apparel 279

Apparel Consumer Operations Marketing 279

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

Retail 277

Retail Payment Services Consumer Operations 277

Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. 30, 2024, Liedtke will take over the brand post and report directly to President and CEO Kevin Plank, who returned to Under Armour in April 2024.

Customer Experience 264

Customer Experience Fashion Consumer Operations 264

Retail TouchPoints

MARCH 27, 2024

with plans for stores in a dozen new markets through a partnership with mall operator CBL Properties. followed by a January 2024 opening in Myrtle Beach, S.C. Throughout the rest of 2024, stores will open at malls in Nashville and Chattanooga, Tenn.; and Winston-Salem, N.C., expansion plans. . expansion plans.

Travel 289

Travel Operations Events Retail 289

Retail TouchPoints

JUNE 28, 2024

Walgreens Boots Alliance (WBA) has cut its profit forecast for fiscal 2024 and plans to close “a significant number of underperforming stores,” CEO Tim Wentworth told analysts on a call for the company’s fiscal 2024 Q3 earnings period, which ended May 31, 2024. billion compared to an operating loss of $ 6.4

Beauty and Health 261

Beauty and Health Operations Omnichannel Improvements 261

Retail TouchPoints

APRIL 29, 2024

Starbucks and Workers United agreed on a framework for collective bargaining discussions in February 2024. Additionally, Starbucks will welcome the first cohort of college students for learning opportunities at Hacienda Alsacia in December 2024.

Retail 262

Retail Operations Events Blog 262

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Kay, now part of Signet Jewelers , operates more than 1,000 stores. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Online Retail Forecast, 2024 to 2029. trillion in 2024 to $1.8 trillion in 2024 to $1.8 in 2023 and projected to increase by 4% in 2024.

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

JULY 17, 2024

Walmart Canada has taken another step on its journey toward operating a 100% alternatively powered truck fleet with the introduction of a hydrogen fuel cell-powered electric semi-truck. billion modernization project of its stores, DCs and supply chain, encouraged consumers to recycle their used blue shopping bags in April 2024.

Supplies 312

Supplies Operations Technology Consumer 312

Groove

FEBRUARY 27, 2024

Santiago, with a rich background in consumer goods and digital sectors, dives into Cutter & Buck's transition from a golf-centric brand to a premium lifestyle label with long-lasting, consumer-favorite products.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

DECEMBER 5, 2024

Previous Five Below CEO Joel Anderson left the company to lead Petco in July 2024. She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. For its Q3 2024, which ended Nov. 2, 2024, Five Below boosted net sales 14.6% million to $843.7

Social Media 288

Social Media Omnichannel Fashion Retail 288

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. The reductions may be in response to reduced consumer spending. During this period, we doubled the size of our operations and nearly doubled our workforce to 1.6 year-over-year. “We’ve

eCommerce 305

eCommerce Fulfillment Operations Customer Experience 305

Retail TouchPoints

MARCH 3, 2022

Target will expand the model beyond Minneapolis with five more facilities operating across Dallas; Houston; Austin, Texas; Atlanta; and Philadelphia to open by spring 2022, and another five planned to open later this year.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov.

Payment Services 264

Payment Services Operations Consumer Retail 264

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286