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The AI Pricing Debate: Balancing Retail Innovation and Consumer Trust

Retail TouchPoints

This development follows efforts by major brands like Wendy’s and Walmart to implement real-time pricing technologies, raising questions about AI and consumer protection, privacy, and fair practices. retailers currently use AI in their strategies, with 97% planning to increase investments in 2024. through 2028.

Consumer 273
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Unwrap New Holiday Shoppers in 2024: The Gift of In-app Advertising

Retail TouchPoints

In addition to the compressed retail rush, Salesforce reports that 43% of consumers are carrying more debt than last year, making the fight for attention even more intense. Whether consumers search for a “shoe store near me” or “holiday gift ideas,” it plays a pivotal role, accounting for multiple touch points along the buyer’s journey.

Gifts 274
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7 Stories that Shaped 2023 — and What They Foretell for 2024

Retail TouchPoints

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). Although they have no shortage of channels and tactics to use, they need to ensure they’re prioritizing the right methods for their ever-evolving consumers.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. 📅 October 15, 2024 at 9:30am PT, 12:30pm ET, 5:30pm GT

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Best Buy Canada to Operate 165 Small-Format Bell Canada Stores Under Renamed Banner

Retail TouchPoints

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell.

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AI Remains Transformative Within the Ecommerce Space in 2024

Retail TouchPoints

Tools like visual search enable consumers to use images for searching. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools. In 2024, expect more companies to task AI with the heavy lifting to sift through and analyze monumental sums of data. The end result?

eCommerce 258