Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

Retail TouchPoints

FEBRUARY 13, 2024

Brick-and-mortar stores teamed up with brands to determine the optimal placement and positioning of products to entice consumers and their wallets. These days, however, consumers are the ones driving product placement, and owning the digital shelf has everything to do with the technology behind the scenes.

Consumer 290

Consumer eCommerce Supplies Technology 290

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

Workshop 275

Workshop Supplies POS Presentation 275

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. It is this facet of the modern economy that consumers have begun to reject. The Fastest-Growing Channel in Retail’. “ fashion market this year alone.

Consumer 351

Consumer Fashion Social Media eCommerce 351

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Collins argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior.

Retail 259

Retail Article Omnichannel Customer Experience 259

Retail TouchPoints

APRIL 23, 2024

Amazon Anywhere enables consumers to discover and purchase products within an app or content such as video and even games. It’s created expectations for an entire generation of consumers by making video an interactive experience rather than a passive one. . — Amazon is facing competition to remain the number one ecommerce player.

eCommerce 263

eCommerce eCommerce Platforms Games eCommerce Marketing 263

Retail TouchPoints

OCTOBER 29, 2024

In addition to the compressed retail rush, Salesforce reports that 43% of consumers are carrying more debt than last year, making the fight for attention even more intense. Whether consumers search for a “shoe store near me” or “holiday gift ideas,” it plays a pivotal role, accounting for multiple touch points along the buyer’s journey.

Gifts 290

Gifts Social Media Mobile Games 290

Forrester eCommerce

JULY 8, 2024

Generative AI is the most hyped technology for 2024, seemingly poised to change how we interact with technology and apparently upset every industry. However, while it is seemingly talked about everywhere, according to Forrester February 2024 Consumer Pulse Survey only 39% of US online adults have actually used generative AI.

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Technology Consumer Customer 273

Retail TouchPoints

JANUARY 3, 2024

It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. Additionally, leveraging technology and data analytics can create a more intuitive and efficient process. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

NOVEMBER 28, 2024

Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? Ecommerce offers convenience, variety and competitive deals.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Forrester eCommerce

MARCH 27, 2024

Written by Hannah Jachim, Senior Research Associate Both on-the-glass and below-the-glass technologies drive digital experiences in manufacturing. Analyzing data from Forrester’s Consumer Digital Experiences Survey, 2023, we find that: CTOs […]

Supplies 243

Supplies Technology Consumer Customer 243

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1. It clearly is.

ACH 285

ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

SEPTEMBER 19, 2024

Coachtopia , the Coach sub-brand dedicated to circularity in fashion, has partnered with resale marketplace Poshmark and digital ID technology Eon to simplify the resale process of its upcycled products.

Fashion 300

Fashion Consumer Events Technology 300

Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., and one of the most consequential has been the dispersion of individuals away from major city centers enabled by advances in remote work technologies and changing philosophies.

Travel 299

Travel Consumer Shipping Drop Ship 299

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. trillion in 2024 to $1.8 trillion in 2024 to $1.8

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

OCTOBER 31, 2024

“We’re excited to unveil Adored by David’s, offering stunning, affordable dresses to help her embrace sustainability without compromise,” said Kelly Cook, President for Brand, Technology and Finance at David’s Bridal in a statement. “By Additionally, the retailer plans to introduce storied and vintage items into its ecosystem.

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Document Accessories Fashion Shipping 288

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. For retailers and consumer businesses, a surge in data breaches presents difficult challenges. In light of this, it’s critical that businesses strengthen their defenses. million last year.

Retail 277

Retail Payment Services Consumer Operations 277

Retail TouchPoints

NOVEMBER 21, 2024

GlassesUSA.com has introduced a next-day delivery service for prescription eyewear, just in time for the end-of-year spending rush as consumers look to use up the funds in their FSA and HSA accounts.

Fulfillment 289

Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

JUNE 12, 2024

Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the latest digital, martech, AI and generative AI solutions. The Accenture Consumer Pulse 2024 survey revealed that just over half ( 51% ) of consumers already are open to using conversational AI solutions.

Customer 264

Customer Mobile Customer Experience Technology 264

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. The problem is, consumers don’t seem to want them. If brands are going to make the most of this powerful technology, they are going to need to answer these questions first.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Retailers are looking for more feedback at the POS itself and via the PIN pad,” said Jerry Sheldon, VP of Technology at IHL Group in an interview with Retail TouchPoints.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

JULY 17, 2024

“This is a first for a retailer in Canada and is an example of how we will continue to push forward, embrace new technology and spark change within the industry.” billion modernization project of its stores, DCs and supply chain, encouraged consumers to recycle their used blue shopping bags in April 2024.

Supplies 312

Supplies Operations Technology Consumer 312

Retail TouchPoints

SEPTEMBER 3, 2024

Retail TouchPoints’ 2024 Store Design & Experience Survey found that these teams are struggling to navigate the rising cost of materials ( 57% , up from 38% in 2023); adapt experiences to new consumer expectations (also 57% , up from 42% in 2023); and react to tighter store design budgets ( 47% , up from 38% in 2023).

Technology 275

Technology Customer Experience Events Consumer 275

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. The company’s rebranding, which is being kicked off with a new creative campaign this month, is designed to invite the next generation of consumers to celebrate their relationships in “personal, playful and vibrant ways.”

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales.

Gifts 274

Gifts Magazine Information Social Media 274

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. After acquiring Mirror in 2020, Lululemon announced plans in April 2021 to expand its shop-in-shop strategy for the fitness technology to more than 200 locations.

Technology 279

Technology Consumer Customer Retail 279

Retail TouchPoints

NOVEMBER 4, 2024

According to the September 2024 Market Materials Report from Textile Exchange, of the 124 million tonnes of textiles produced globally in 2023, less than 1% of the total fiber market consisted of recycled textiles. based facility. Currently, only a small percentage of discarded textiles are recycled.

Clothing 277

Clothing Supplies Technology Retail 277

Forrester eCommerce

DECEMBER 12, 2024

Last year, when Silicon Valley, Signature, and First Republic failed, four out of five US online consumers knew about it. Still, consumer attitudes about bank failures havent changed. Our September 2024 Consumer Pulse Survey revealed this. This […]

Banking 195

Banking Consumer Financial Services Mobile 195

Retail TouchPoints

MAY 7, 2024

Instacart has entered a strategic partnership with Uber Technologies to bring restaurant deliveries to its shoppers. We’re excited that this new strategic partnership with Instacart will bring the magic of Uber Eats to even more consumers, drive more business for restaurants and create more earnings opportunities for couriers.”

Technology 263

Technology Consumer Customer Retail 263

Retail TouchPoints

MARCH 25, 2024

NBCUniversal has unveiled a series of new capabilities aimed at “bringing television advertising into the performance marketing future” and enhancing TV-enabled commerce opportunities as it readies for the kickoff of the Summer Olympics on July 26, 2024. NBCU’s new Virtual Concessions ad format.

Food and Beverages 278

Food and Beverages Games Presentation Travel 278

Forrester eCommerce

MARCH 25, 2024

Whether consumed as a cloud service, footprinted on-premises, or a hybrid of both, AI infrastructure […] As AI gets bigger and better, it requires much more than mundane commodity compute, network, and storage infrastructure.

Consumer 273

Consumer Technology 273

Retail TouchPoints

SEPTEMBER 11, 2024

Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as the main reason why. Fortune Business Insights found that fit technology (also known as virtual fitting room or virtual try-on tech) is exhibiting a compound annual growth rate of 20.3% and is forecast to reach $25.11

Recommendation 306

Recommendation Apparel Technology Consumer 306

Retail TouchPoints

JANUARY 9, 2024

How did you see that conversation shift in 2023, and where do you think it’s headed in 2024? Yikun Shao : There were a lot of reactive steps taken during the pandemic — from the rapid adoption of technology and ecommerce to diversifying supply chains — and I think companies are now realizing the benefits of those actions.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

FEBRUARY 16, 2024

Consumers are only one click away from retailers at all times. While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand.

Customer Experience 312

Customer Experience Payment Services Improvements Customer 312

Retail TouchPoints

APRIL 12, 2022

scheduled for completion in 2024. Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. Macy’s latest element of its growth strategy will be a new $584 million , 1.4

Fulfillment 288

Fulfillment Toys Omnichannel Supplies 288

Retail TouchPoints

OCTOBER 8, 2024

warehouse that leverages automated fulfillment technology from Fabric , allowing the supermarket retailer to support faster on-demand delivery throughout the borough via Uber Eats. Save A Lot launched a retail media network in February 2024 and deployed a traceability solution earlier this month.

Travel 262

Travel Fulfillment Operations Technology 262