Remove 2024 Remove Customer Data Remove Customer Loyalty
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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

Retail TouchPoints

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263
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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets.

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The AI Pricing Debate: Balancing Retail Innovation and Consumer Trust

Retail TouchPoints

retailers currently use AI in their strategies, with 97% planning to increase investments in 2024. According to one Gartner Market Guide : “By 2025, the top 10 global retailers by revenue will leverage contextualized real-time pricing…to manage and adjust in-store prices for customers.” through 2028. through 2028.

Consumer 306
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How Conversational Commerce Will Fill the Cookie Void

Retail TouchPoints

This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction. In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. 📅 September 18, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST

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The State of Ecommerce Customer Loyalty in 2023

Smile.io

offers features that drive results like points redemption at checkout, embedded content, integrations, VIP programs, and loyalty landing pages.    Judge.me , Gorgias , and Little Data emphasize the importance of reviews, personalization, and first-party data and offer ecommerce predictions for 2024.

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The Retail Landscape Continues to Evolve — Data Departments Need to Keep Pace

Retail TouchPoints

The fate of retail performance for the second half of 2024 is anything but certain. This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates.

Retail 306