Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

OCTOBER 18, 2024

Dollar General will kick off a new customer loyalty program for its pOpshelf banner by the end of this year, offering 10 reward points for each dollar spent and a $5 reward for every 1,000 points accumulated. Exclusive loyalty program perks will include 15% birthday rewards and double points days. local time on Oct.

Customer Loyalty 254

Customer Loyalty Download Mobile Operations 254

Retail TouchPoints

OCTOBER 2, 2024

As of January 2024, plug-in EVs accounted for nearly 10% of all passenger vehicle sales in the U.S., This extended downtime presents a unique opportunity for operators to enhance the customer experience. reflecting a significant shift in consumer preferences and vehicle technology. In 2023, over 1.2

Supplies 273

Supplies Technology Operations Customer Loyalty 273

Smile.io

FEBRUARY 2, 2024

offers features that drive results like points redemption at checkout, embedded content, integrations, VIP programs, and loyalty landing pages.    Judge.me , Gorgias , and Little Data emphasize the importance of reviews, personalization, and first-party data and offer ecommerce predictions for 2024. Leverage Smile.io

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Retail TouchPoints

JUNE 13, 2024

As of March 2024, the departure of what was once the largest online marketplace for alcohol in North America has created a significant void in the adult-beverage industry. With customers increasingly returning to in-store shopping, grocery stores are now in a prime position to reclaim and expand their share of the alcohol market.

Food and Beverages 268

Food and Beverages Marketing Mobile Customer Loyalty 268

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. Interview with Contentsquare CMO Jean-Christophe Pitié RTP: What was your one big callout from your 2024 Digital Experience Benchmark Report? Ecommerce sales are expected to hit $6.3

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Retail TouchPoints

MAY 10, 2024

In 2024, There is a New Way to Manage Data: A Data Management Hub A data management hub, equipped with the appropriate resources, gives companies of all sizes the tools to succeed in ecommerce, measured by more efficient processes with lower costs and greater effectiveness that can increase customer satisfaction.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

Kissmetrics

AUGUST 6, 2021

Research shows that repeat customers spend more than once-off customers, making retention a priority for any Ecommerce business that wants to grow. This post will dive into the strategies you can use to boost your customer retention rates. Understand the Customer Journey and Optimize Your Customer Experience Accordingly.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

MARCH 20, 2024

In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty. This approach focuses on understanding and addressing the customer’s needs rather than pushing for a sale. These needs include information on current trends, knowledge about the customer (e.g.

Small Business Retail 277

Small Business Retail Recommendation Consumer Customer Data 277

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Retail TouchPoints

AUGUST 19, 2024

The fate of retail performance for the second half of 2024 is anything but certain. This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates.

Retail 306

Retail Customer Loyalty Consumer Social Media 306

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Consumer Behavior Trends in 2024 Card-linked offers are not new, but it looks like their time has finally arrived because they strongly align with the latest consumer preferences.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch.

Customer Loyalty 111

Customer Loyalty Customer Retention Technology Events 111

Retail TouchPoints

JANUARY 25, 2024

Passkeys eliminate this once necessary but unwelcomed friction, leading to an improved user experience, deeper customer loyalty and higher conversion rates. Leading ecommerce vendors have taken varied approaches to implementation to improve adoption among their core customers.

Payment Services 264

Payment Services Cryptography Payments Improvements 264

Fabric

NOVEMBER 17, 2023

Setting a new standard for delivering seamless customer experiences Today’s retailers face a constant balancing act: providing innovative solutions to enhance the customer journey, but also streamlining back-end operations. Feel free to reach out to us or you can stop by our booth at NRF 2024 to see a demo.

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

Forrester eCommerce

DECEMBER 2, 2024

Customer marketers once lived in the shadow of demand marketing as supporters of upsell and cross-sell and now have expanded to adoption, loyalty, and advocacy, as Forrester’s State Of Customer Engagement Survey, 2024, shows. They should be ambitious, but not careless, about what they take on next.

Customer 221

Customer Marketing Customer Loyalty Customer Experience 221

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. D’Arcy shared detailed insights on True Religion’s strategy, which kickstarted with its Spring 2024 Go There campaign starring Grammy-nominated recording artist Saweetie.

Fashion 264

Fashion Travel Multi-channel Games 264

SheerID

JANUARY 10, 2024

Retailers looking to adapt to evolving customer needs should consider incorporating MACH technologies into their strategy.

Customer Experience 88

Customer Experience Customer Retail Technology 88

Omnisend

JANUARY 10, 2024

This customer retention marketing strategy makes customers feel appreciated and increases their chances of sticking with your brand. Loyalty Customer loyalty is the ultimate goal of any successful business enterprise. You don’t just want a one-time customer, you want to build customer loyalty.

Marketing 89

Marketing Customer Retention Social Media Customer Loyalty 89

Retail TouchPoints

JULY 21, 2022

In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner. Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA).

Marketing 279

Marketing Consumer Information Customer Retention 279

Retail TouchPoints

MAY 21, 2024

Deloitte’s 2024 Gen Z and Millennial Survey found that both of these demographics feel strongly that businesses “have the most opportunity to drive change” by protecting the environment. Gen Z and millennials are willing to pay more to purchase environmentally sustainable products ( 64% and 63% respectively).

Consumer 277

Consumer Fashion Reference Travel 277

365 Retail

MARCH 27, 2024

And with nearly 90% of UK adult consumers owning a smartphone , it goes without saying that any business that prioritises their mobile shopping experience will maintain significant benefit over competitors who don’t. Consumer Expectations are Leading the Charge Customer expectations from the online shopping experience are higher than ever.

Mobile 59

Mobile Omnichannel Order Fulfillment Customer Experience 59

Retail TouchPoints

MARCH 11, 2024

New research from the Kearney Consumer Institute (KCI) indicates that there are clear distinctions between loyal customers and brand superfans, which creates even more opportunity for brands to build and nurture shopper relationships — and influence buying behaviors.

Social Media 264

Social Media Consumer Reference Definition 264

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. In 2024, global retail ecommerce sales are expected to reach $6.3 has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

ESW

MARCH 20, 2024

Selling DTC perfume and fragrance is an effective way to delight current brand fans and also attract new customers by offering an accessible entry point to high-end or luxury brands. billion in 2024. It is critical that brands re-create the luxury experience online. Fragrance is also a growing industry.

Payment Services 78

Payment Services Payments Customer Loyalty Shipping 78

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 94

Customer Loyalty Merchant Services Shopify Shipping Costs 94

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. This kind of personalization can increase customer loyalty significantly.

Retail 41

Retail Operations Management Improvements 41

Smile.io

SEPTEMBER 17, 2024

  What is a Repeat Customer, and Why are they Profitable? Repeat customers are more profitable than one-time shoppers. Learn the definition, benefits, and ways to identify and increase repeat customers. Loyalty & Reward Program Insights from Smile.io Loyalty & Reward Program Insights from Smile.io

Shopify 46

Shopify Merchant Services Subscription Customer Retention 46

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. A compelling testament to the power of analytics is showcased by predictive analytics in retail.

Retail 41

Retail Information Operations Management 41

Bamboo Rose

JANUARY 18, 2024

Bamboo Rose Blog | NRF 2024 – 8 Key Takeaways & Themes Shaping the Future of Retail Despite the freezing temperatures in New York City during NRF 2024 – Retail’s Big Show , the event was a hotbed of activity and excitement. NRF 2024 highlighted the importance of building a sustainable and reliable supply chain.

Retail 26

Retail Supplies eCommerce Technology 26

ESW

DECEMBER 1, 2023

By being true to themselves, brands differentiate themselves from their competitors and attract a loyal customer base. Customer Loyalty When brands are authentic, they create an emotional connection with their customers. This emotional bond increases the likelihood of repeat purchases and long-term loyalty.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Smile.io

APRIL 15, 2024

PetSmart Treats’ loyalty program changes (in 2024) PetSmart recently announced updates to its Treats rewards program that took effect on April 2, 2024. Whenever a brand reconfigures its loyalty program, there’s cause for worry amongst its most loyal customers. loyalty program.

Social Media 90

Social Media POS Shopify Gifts 90

365 Retail

OCTOBER 15, 2024

This follows research from Green Street which found that a wave of closures by chemist, pub and bank chains led to almost 2,300 more empty stores on high streets, shopping centres and retail parks in Great Britain in the first half of 2024. Human interaction is a key factor in building customer loyalty.

Workshop 64

Workshop Events Technology Customer Loyalty 64

Pivotree Blog

NOVEMBER 7, 2024

The US Federal Reserve’s interest rate cut may also encourage 2024 Cyber 5 spending. The race to get customer eyeballs on your products will be tight, so you’ve got to be on top of your eCommerce game to make the most of the opportunity. inflation rate. This saves time and ensures accuracy and consistency across your product listings.

Shipping Costs 52

Shipping Costs Games Order Fulfillment Fulfillment 52