Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 261

Customer Experience Fulfillment Omnichannel Operations 261

Retail TouchPoints

JANUARY 3, 2024

Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities. Streamlined returns not only improve the customer experience, but also widen the customer base — attracting those who might have avoided online shopping due to complex return processes.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). We expect marketplaces will continue to drive innovative new ecommerce experiences, and intensifying competition among retailers, in 2024.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Set up order fulfillment and payment authorization. Edit customer information settings.

Shopify 299

Shopify Payment Services Shipping Costs Order Fulfillment 299

Retail TouchPoints

DECEMBER 18, 2024

This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members. We are thrilled to partner with The Fresh Market, said Philippe Bottine, CEO Americas and Group Deputy CEO at VusionGroup in a statement.

Electronics 262

Electronics Improvements Management Marketing 262

Retail TouchPoints

JULY 12, 2024

On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations. However, delighting customers is possible by focusing on other aspects of delivery and how they tie into the overall customer experience.

Customer Loyalty 279

Customer Loyalty Customer Shipping Costs Shipping 279

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 272

Customer Experience Customer Improvements Retail 272

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

eCommerce 304

eCommerce Fulfillment Operations Customer Experience 304

Retail TouchPoints

NOVEMBER 21, 2024

“Through our innovative direct-to-consumer model and advanced production and fulfillment capabilities, we’re cutting out the middleman to offer unmatched selection, pricing and quality, and now we’re also proud to deliver the fastest service in the category.”

Fulfillment 289

Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

FEBRUARY 29, 2024

It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Point of Sale 257

Point of Sale POS Payment Services Merchant Services 257

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. In May 2024 Wayfair opened its first large-format store in the Chicago suburb of Wilmette, Ill., “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 264

Shipping Costs Retail Fulfillment Shipping 264

Retail TouchPoints

MARCH 25, 2024

trillion in 2024 to $1.57 Therefore, success in the ecommerce industry in 2024 and beyond requires more than great products and marketing. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

eCommerce 311

eCommerce Small Business Retail Shipping Costs Retail 311

Retail TouchPoints

JANUARY 9, 2024

The chainwide rollout is expected to be completed in Q1 2024. The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

Omnichannel 255

Omnichannel Fulfillment Social Media Operations 255

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

Fulfillment 278

Fulfillment Shipping Shipping Products Operations 278

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. Want to explore how unified commerce can bring your business to the next level? Register now and visit them at booth #515.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Retail TouchPoints

JUNE 14, 2024

Providing shoppers with convenient services is critical to Kohl’s ongoing commitment to the customer experience,” said Gregg Barta, EVP of Supply Chain and Logistics at Kohl’s in a statement. After shoppers bring the item and code to any Kohl’s store, the consolidated returns are forwarded to Inmar for final destination dispositioning.

Retail 300

Retail Download Customer Experience Supplies 300

Retail TouchPoints

AUGUST 6, 2024

including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. we’ve seen an incredibly positive response from customers of all ages, and we’re excited to begin scaling globally.” In March 2024 Aldi laid out plans to add 800 U.S.

Fulfillment 289

Fulfillment Technology Customer Marketing 289

Retail TouchPoints

OCTOBER 8, 2024

warehouse that leverages automated fulfillment technology from Fabric , allowing the supermarket retailer to support faster on-demand delivery throughout the borough via Uber Eats. We’re excited to bring this affordable, convenient shopping experience to the New York market.”

Travel 256

Travel Fulfillment Operations Technology 256

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

POS 252

POS Omnichannel Fulfillment Subscription 252

Retail TouchPoints

JULY 31, 2024

By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders.

Fulfillment 216

Fulfillment Operations Channel eCommerce 216

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. Key Holiday Shipping Deadlines in 2024 Getting your customers to spend with you is just halfway to the finish line. You can register for the session here.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 226

Supplies Beauty and Health Payment Services Fulfillment 226

Retail TouchPoints

NOVEMBER 1, 2024

For FY 2024, which ended Oct. 1, 2024, Starbucks’ global comp store sales declined 2%. “To do so, we plan to reduce the number of our new stores and renovations in fiscal year 2025 to accommodate a redesign, while also unlocking capital to support our broader turnaround.” They like leading the coffee house.

Mobile 272

Mobile Improvements Customer Experience Customer 272

Retail TouchPoints

JULY 9, 2024

Store Assist is designed to digitize and streamline online order fulfilment workflows by allowing retailers to manage all orders and deliveries in one central location — from in-store pickup to ship-from-store, last -mile delivery orders and even third-party marketplaces.

Technology 278

Technology Order Fulfillment Fulfillment Operations 278

Retail TouchPoints

DECEMBER 12, 2024

Lowes launched the MyLowesRewards program aimed at DIY customers in January 2024 ; this move will bring both programs into a single ecosystem, using a single currency. For larger-scale professional customers, Lowes has enabled a direct interface with supplier systems for large special orders.

Fulfillment 214

Fulfillment Supplies Improvements Customer 214

Retail TouchPoints

DECEMBER 8, 2022

By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

Food and Beverages 278

Food and Beverages Fulfillment Shipping Costs eCommerce 278

Retail TouchPoints

JANUARY 19, 2024

The stores are slated to open beginning in the second half of 2024. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 263

Operations Consumer Electronics Telecommunications Electronics 263

Retail TouchPoints

DECEMBER 28, 2021

And yet despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. It took a pandemic to give consumers a fulfillment option it turns out they really wanted. And although [curbside] is No.

eCommerce 278

eCommerce Omnichannel Fulfillment Order Fulfillment 278

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 255

Customer Experience Supplies Payment Services Mobile 255

Retail TouchPoints

JULY 9, 2024

Since unveiling this vision, the retailer simplified its loyalty program design in April 2024 to nearly double the rate of rewards for members, and in June 2024 it invested $40 million to upgrade its Reno, Nev. We’ve invested “surgically” in some [aspects of the customer experience], such as when they’re browsing or searching online.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

JULY 12, 2024

Get the Full Report To learn more about how AI can help not only with demand planning and inventory placement, but also enable more effective marketing campaigns and customer experiences, download our free report.

Shipping Costs 271

Shipping Costs Download Supplies Customer Experience 271

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 261

Fulfillment Supplies Management Customer 261

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door. Aren’t you making shopping better off Amazon? And the answer is maybe we are.

Multi-channel 264

Multi-channel Supplies Fulfillment Retail 264

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

DECEMBER 15, 2023

More practices will open through 2024, and all locations will be powered by Chewy’s custom-built open platform, which has helped the brand create a robust, customer-focused experience across all channels. Strategically, venturing into medtail isn’t a stretch for the Chewy business.

Fulfillment 273

Fulfillment Customer Channel Operations 273

Retail TouchPoints

FEBRUARY 27, 2024

billion in 2024. However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. billion in revenue by 2028.

Food and Beverages 263

Food and Beverages Fulfillment Omnichannel Specialty Retailers 263

Retail TouchPoints

OCTOBER 16, 2024

In February 2024 Save A Lot brought retail media capabilities to its network of 800 independently owned and operated stores. warehouse to support faster on-demand fulfillment via Uber Eats ; and deployed an automated traceability network to help ensure food safety. Save A Lot has been busily expanding its service offerings this year.

Arts 264

Arts Operations Fulfillment Consumer 264