Retail TouchPoints

JUNE 5, 2024

The experts agree, predicting that global AI in the retail market will surpass $24 billion by 2028 , growing at 24.4% About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 263

Electronics Improvements Management Marketing 263

Retail TouchPoints

MARCH 1, 2024

This strategic shift avoids the stereotypical associations of veganism and the risk of alienating potential broader markets. Packaging & Wrapping , has led the company from a customer-driven approach, ensuring employees and management understand how to identify needs before and after a purchase.

Food and Beverages 278

Food and Beverages Marketing Consumer Presentation 278

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Sporting Goods 319

Sporting Goods Technology Omnichannel Operations 319

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 262

B2B eCommerce BigCommerce Omnichannel 262

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Retail 256

Retail Article Omnichannel Customer Experience 256

Forrester eCommerce

FEBRUARY 22, 2024

During the Predictions 2024 webinar, we got a lot of great questions around how genAI will affect customer-facing functions like marketing, CX, and sales. Check out our answers.

Webinar 441

Webinar Marketing Customer Customer Experience 441

Forrester eCommerce

FEBRUARY 12, 2024

Do you sell into multilingual markets, nationally or internationally? We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach.

Technology 317

Technology Customer Experience Operations Marketing 317

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). Media and Advertising Became More Contextual (and Measurable) Marketing teams are feeling more pressure to perform. Nicole Silberstein 2.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

JULY 23, 2024

Let’s dig into three of the trends explored… Trend 1: Welcoming Warm Human Interactions Artificial intelligence (AI) was obviously the topic du jour for our 2024 predictions report, but Noelle Weaver, Managing Partner – North America of Foresight Factory gave a unique spin on the topic.

Consumer 262

Consumer Games Retail Other 262

Retail TouchPoints

AUGUST 20, 2024

The retail sector is facing a complex economic environment in 2024. These factors have made it challenging for retailers to plan and execute effective marketing strategies. As a result, many retailers are adopting a more conservative approach to their marketing spend, focusing on efficiency and return on investment (ROI).

PPC 258

PPC Marketing Merchant Services Multi-channel 258

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Forrester eCommerce

JANUARY 4, 2024

Recently, Forrester hosted predictions events across Delhi, Bangalore, and Mumbai to discuss what awaits business leaders in 2024, providing me with the opportunity to connect with many of the 250+ CXOs who attended. A few key topics bubbled up to the top and genAI, not surprisingly, was one of them.

Events 259

Events Other Customer Experience B2B 259

Forrester eCommerce

FEBRUARY 7, 2024

This year, in 2024, the economy […] The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 259

Consumer Customer Loyalty Customer Experience B2C 259

Retail TouchPoints

OCTOBER 2, 2023

A full 60% of marketers believe the era of advertising cookies and IDs is coming to an end. The same survey reports that 41% of marketers aren’t familiar with targeting methods other than third-party cookies or IDs. “I The upshot is that marketers will lose direct visibility into user behavior beyond a brand’s website.

Marketing 331

Marketing Information Consumer Channel 331

Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. of retailers’ annual sales in 2024, increasing from 14.5% This would account for 16.9%

Customer Experience 162

Customer Experience Consumer Retail Customer 162

Retail TouchPoints

SEPTEMBER 15, 2023

The retailer also is promising enhancements by early 2024 that will include in-app ecommerce, personalization capabilities, an “evolved” rewards experience and a mobile experience for sister company Dollar Tree. Dollar Tree could use some positive news: it was fined $1.35

Mobile 264

Mobile eCommerce Improvements Management 264

Retail TouchPoints

SEPTEMBER 11, 2023

While company leadership argued that the adjusted forecast was necessitated by changes that would further its long-standing goal to reach profitability by 2024 , shareholders were largely unimpressed by the news, with stock prices declining as much as 30% following the earnings release on Sept.

Customer Experience 277

Customer Experience Customer Marketing Improvements 277

Retail TouchPoints

APRIL 23, 2024

market — recently raising its fees for TikTok Shop sellers in the U.S. users , TikTok is in the perfect position to dominate the American ecommerce market. Takeaway: 2024 will be the Year of Commerce Media While the likes of Temu, TikTok, Amazon and Snap battle it out for control of the valuable U.S.

eCommerce 262

eCommerce eCommerce Platforms Games eCommerce Marketing 262

Retail TouchPoints

JANUARY 2, 2024

Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond. Other notable benefits include white-glove service and access to upgraded or premium experiences.

Consumer 308

Consumer Shipping Costs Customer Retention Information 308

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. And now, brand marketing teams wonder if the holiday marketing calendar has been elongated too.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

OCTOBER 29, 2024

Ringing in a Changing Digital Landscape D2C brands have historically relied heavily on search and social media, which have devoured a significant chunk of their marketing budgets. Nearly 70% of marketing spend has gone to these channels. Search engine marketing Search is still a critical tool driving traffic to online stores.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

MAY 29, 2024

Walmart has opened two new Neighborhood Market stores that are over 40% larger than the average-sized location in this format, boasting 57,000 square feet of selling, pickup and delivery space. In January 2024 , Walmart announced ambitious plans to open 150 new stores and remodel 650 existing locations within the next five years.

Marketing 264

Marketing Blog Customer Customer Experience 264

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 279

Customer Experience Customer Improvements Retail 279

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service.

Shopify 299

Shopify Payment Services Shipping Costs Order Fulfillment 299

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. 30, 2024, Liedtke will take over the brand post and report directly to President and CEO Kevin Plank, who returned to Under Armour in April 2024.

Customer Experience 264

Customer Experience Fashion Consumer Operations 264

Retail TouchPoints

NOVEMBER 7, 2024

Aldi , Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify products on Instacart shoppers’ pick lists, following Schnucks ’ July 2024 announcement of a chainwide rollout. locations in August 2024.

Fulfillment 277

Fulfillment eCommerce Electronics Recommendation 277

Retail TouchPoints

AUGUST 4, 2023

According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control. Micro markets are one of the key self-service options that are becoming increasingly popular in airports. Self-service can also be used in environments other than the check-in process.

Payment Services 246

Payment Services Food and Beverages Marketing Travel 246

Retail TouchPoints

JUNE 13, 2024

As of March 2024, the departure of what was once the largest online marketplace for alcohol in North America has created a significant void in the adult-beverage industry. With customers increasingly returning to in-store shopping, grocery stores are now in a prime position to reclaim and expand their share of the alcohol market.

Food and Beverages 261

Food and Beverages Marketing Mobile Customer Loyalty 261

Retail TouchPoints

AUGUST 12, 2024

Warby Parker Sees Ecommerce Growth Again For its second quarter of 2024, which ended on June 30, Warby Parker’s net revenue increased 13.3% Warby Parker also opened 11 net new stores in Q2 2024. Gross profit also increased 16.3% Its marketing focus clearly paid off: the brand saw its active customer base increase 4.5%

Shipping Costs 272

Shipping Costs Omnichannel Improvements Customer Experience 272

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? Etail West 2024 is a four-day conference taking place in Palm Springs, California from February 26th through February 29th, 2024 - although the final day is reserved for retailers only. Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world.

Events 195

Events Social Media Download eCommerce 195

Retail TouchPoints

APRIL 5, 2024

Other customer-facing autonomous delivery developments have been airborne: Walmart expanded drone deliveries to 30 municipalities in the Dallas/Ft. Worth Metroplex in January 2024 , and Uber Eats competitor DoorDash debuted drone deliveries in Christiansburg, Va. in March alongside another Alphabet company, Wing.

Marketing 278

Marketing Mobile Blog Customer 278

Forrester eCommerce

JUNE 21, 2024

The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, is now live! In this first-ever evaluation of the digital customer interaction solutions (DCIS) market, we analyzed 34 product and strategy criteria for the 11 most important vendors in this space (listed alphabetically): [24]7.ai,

Channel 195

Channel Customer Marketing Customer Experience 195

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Customer Experience 269

Customer Experience Operations Technology Marketing 269

Retail TouchPoints

OCTOBER 30, 2024

on May 30, 2024, the brand is unveiling three new stores throughout the month of November. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov. 15, 2024 Orland Square in Orland Park, Ill., 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov. 15, 2024 Orland Square in Orland Park, Ill., opening on Nov.

Social Media 285

Social Media Omnichannel Apparel Marketing 285