Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

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eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). We expect marketplaces will continue to drive innovative new ecommerce experiences, and intensifying competition among retailers, in 2024.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Forrester eCommerce

FEBRUARY 12, 2024

We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach. If so, you should review your localization tech stack. A Rising […]

Technology 317

Technology Customer Experience Operations Marketing 317

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

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Retail Article Omnichannel Customer Experience 259

Retail TouchPoints

JANUARY 3, 2024

This service aligns with the modern consumer’s desire for convenience and efficiency, transforming returns from a burdensome task into a seamless part of the online shopping experience. At the heart of this strategy is the analysis of customer return patterns. Operational aspects of returns are just as crucial.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona.

Electronics 306

Electronics Omnichannel Technology Customer Experience 306

Forrester eCommerce

JULY 11, 2024

Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.

Banking 259

Banking Customer Experience Operations Customer 259

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 283

Customer Experience Customer Improvements Retail 283

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

MARCH 15, 2024

3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

Retail TouchPoints

MARCH 18, 2024

Joann expects to expedite the recapitalization process, potentially completing it as soon as late April 2024. Bankruptcy Court for the District of Delaware and is aiming to reduce funded debt on its balance sheet by approximately $505 million. After it emerges from Chapter 11 protection, Joann plans to go private.

Operations 263

Operations Improvements Information Other 263

Retail TouchPoints

JUNE 14, 2024

“Providing shoppers with convenient services is critical to Kohl’s ongoing commitment to the customer experience,” said Gregg Barta, EVP of Supply Chain and Logistics at Kohl’s in a statement.

Retail 304

Retail Download Customer Experience Supplies 304

Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them.

Operations 147

Operations Retail Improvements Document 147

Retail TouchPoints

NOVEMBER 7, 2024

Aldi , Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify products on Instacart shoppers’ pick lists, following Schnucks ’ July 2024 announcement of a chainwide rollout. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Kay, now part of Signet Jewelers , operates more than 1,000 stores.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

DECEMBER 18, 2024

Additionally, using Cisco Meraki infrastructure already in place, The Fresh Market will automatically connect to existing access points of VusionGroups IoT, eliminating the need for additional hardware and reducing carbon footprint and operational costs.

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan.

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Workshop Supplies POS Presentation 275

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. 30, 2024, Liedtke will take over the brand post and report directly to President and CEO Kevin Plank, who returned to Under Armour in April 2024.

Customer Experience 264

Customer Experience Fashion Consumer Operations 264

Retail TouchPoints

JUNE 12, 2024

The retailer will collaborate with Accenture on new capabilities like a digital Fragrance Finder, a gen AI-powered conversational experience designed to help customers find the perfect fragrance tailored to their individual preferences.

Customer 264

Customer Mobile Customer Experience Technology 264

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

Retail 298

Retail Operations eCommerce Management 298

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Customer Experience 272

Customer Experience Operations Technology Marketing 272

Retail TouchPoints

OCTOBER 29, 2024

AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. His career includes more than 15 years at LifeStreet, where he held multiple positions including Co-founder and President and VP of Business Operations.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

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Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

MARCH 25, 2024

trillion in 2024 to $1.57 Therefore, success in the ecommerce industry in 2024 and beyond requires more than great products and marketing. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

eCommerce 305

eCommerce Fulfillment Operations Customer Experience 305

Retail TouchPoints

DECEMBER 3, 2024

Already in 2024 the retailer has opened or remodeled 10% of its store fleet and introduced its new Uncharted format in the Chicago area — a move that takes The Paper Store beyond its East Coast comfort zone. Our marketing and operations teams have already done a lot to build out our logistics and operations, so we can go anywhere.

POS 284

POS Gifts Operations Arts 284

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

DECEMBER 12, 2024

The retailer and Augmodo began the pilot in summer 2024, with participating stores reporting a 30% decline in inventory gaps during the first month of operations. Chemist Warehouse plans to use the rich data captured at the product and store levels to create greater inventory efficiencies and reduce costs.

Improvements 269

Improvements Recommendation Operations Management 269

Retail TouchPoints

JUNE 3, 2024

Now, the discount retailer has removed self-checkout from approximately 12,000 stores since the beginning of 2024, including 3,000 in May alone, citing shrink as the primary reason for the change. For its Q1 2024, which ended May 3, 2024, Dollar General’s net sales reached $9.9 billion , a 6.1% compared to Q1 2023.

Payment Services 279

Payment Services Supplies Management Improvements 279

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? Etail West 2024 is a four-day conference taking place in Palm Springs, California from February 26th through February 29th, 2024 - although the final day is reserved for retailers only. Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world.

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Events Social Media Download eCommerce 195

Retail TouchPoints

MARCH 3, 2022

Target will expand the model beyond Minneapolis with five more facilities operating across Dallas; Houston; Austin, Texas; Atlanta; and Philadelphia to open by spring 2022, and another five planned to open later this year.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. They perform exceedingly well and customers love them, which is why expanding our retail footprint is such a huge growth initiative for us as a brand.”

Apparel 263

Apparel Gifts Payment Services Recommendation 263

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. 3, 2024, was 9.8% 1, 2024 , including enhanced benefits for its 42.2 The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. million members.

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. Want to explore how unified commerce can bring your business to the next level? Register now and visit them at booth #515.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264