Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. Determining how and where to implement this technology to drive ROI remains a significant challenge. The end result?

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

DECEMBER 26, 2024

This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. Shoppers can use technology to their advantage and shop at all three stores in whatever way works best for them. stores to cross every item off their lists.

Technology 168

Technology Games Customer Experience POS 168

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. We’ve also integrated modern equipment and technology to enable our providers and patients alike to experience best-in-class healthcare technology.

Electronics 306

Electronics Omnichannel Technology Customer Experience 306

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. In March 2024, Co-op rolled out its own membership program to give consumers access to exclusive offers, discounts and events.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Retail 260

Retail Article Omnichannel Customer Experience 260

Retail TouchPoints

JULY 23, 2024

Have retailers truly embraced certain technologies? The power of one plus one becoming three is going to be exponentially higher in 2024, not only when it comes to the kind of collabs and the nature of them but the way they’ll come to life in digital, physical or a combination of the two,” Andersson said.

Consumer 263

Consumer Games Retail Other 263

Retail TouchPoints

JANUARY 3, 2024

This shift, akin to an “Amazon Prime moment” for returns, focuses on aligning the returns process with customer convenience. Simplifying steps for customers, such as eliminating the need for printing labels or packaging, can make a significant difference. This is where innovative solutions like doorstep returns come into play.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

Workshop 275

Workshop Supplies POS Presentation 275

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

NOVEMBER 7, 2024

Aldi , Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify products on Instacart shoppers’ pick lists, following Schnucks ’ July 2024 announcement of a chainwide rollout. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

Workshop 276

Workshop Cryptography Presentation Technology 276

Retail TouchPoints

JUNE 12, 2024

Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the latest digital, martech, AI and generative AI solutions. The Accenture Consumer Pulse 2024 survey revealed that just over half ( 51% ) of consumers already are open to using conversational AI solutions.

Customer 264

Customer Mobile Customer Experience Technology 264

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

APRIL 23, 2024

Takeaway: 2024 will be the Year of Commerce Media While the likes of Temu, TikTok, Amazon and Snap battle it out for control of the valuable U.S. The commerce media opportunity will truly come to the fore in 2024, and the smart players will be grabbing this chance with both hands. Nick Morgan is the CEO and Founder of Vudoo.

eCommerce 263

eCommerce eCommerce Platforms Games eCommerce Marketing 263

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology. The collection will launch online and at select Kay stores on Oct.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Forrester eCommerce

FEBRUARY 22, 2024

During the Predictions 2024 webinar, we got a lot of great questions around how genAI will affect customer-facing functions like marketing, CX, and sales. Check out our answers.

Webinar 441

Webinar Marketing Customer Customer Experience 441

Retail TouchPoints

SEPTEMBER 3, 2024

Although store design and experience teams expect to have higher budgets over the next year, they’re increasingly plagued by the same challenges — and some new ones to boot. How can store design teams best prioritize their efforts and ensure their “in real life” (IRL) experiences align with both consumer and business needs?

Technology 275

Technology Customer Experience Events Consumer 275

Forrester eCommerce

JULY 11, 2024

Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.

Banking 259

Banking Customer Experience Operations Customer 259

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The POS Becomes a Customer Engagement Hub Retailers are taking advantage of the fact that everyone (except browsers and shoplifters) must interact with a POS system at some point during their shopper journey.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

OCTOBER 29, 2024

AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. As consumers discover just-right gifts and marketers see their year-end goals achieved, this could mean a merry and bright holiday season all around.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Customer Experience 273

Customer Experience Operations Technology Marketing 273

Retail TouchPoints

JULY 9, 2024

Since unveiling this vision, the retailer simplified its loyalty program design in April 2024 to nearly double the rate of rewards for members, and in June 2024 it invested $40 million to upgrade its Reno, Nev. So my job was to “keep the lights on” while also bringing in newer and better technology built for the future.

POS 279

POS Department Stores Payment Services Point of Sale 279

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world. Are you in the eCommerce industry?

Events 195

Events Social Media Download eCommerce 195

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. And he believes we’ll see a similar focus in 2024. Coming in, I felt this was going to be a proving point for AI.

ACH 285

ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Payment Services 284

Payment Services Supplies Electronics Omnichannel 284

Retail TouchPoints

JULY 5, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees. This is an exciting time in luxury retail, with technological advancements creating new opportunities to redefine the customer experience.” To fund the acquisition, HBC has secured $1.15

Department Stores 306

Department Stores Banking Technology Operations 306

Retail TouchPoints

SEPTEMBER 24, 2024

Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. trillion in 2024 to $1.8 The research and technology firm projects that online U.S. trillion in 2024 to $1.8 in 2023 and projected to increase by 4% in 2024. retail sales will increase from $1.2

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

APRIL 22, 2024

The initiative will include a variety of courses, tailored to the needs of employees at various levels and in different phases of their AI journeys, with the overall goal of embedding a deep understanding of AI within the organization and ensuring that Ikea values are reflected in the ways the technology is used. Our vision is clear.

Technology 278

Technology Games Presentation Retail 278

Retail TouchPoints

MAY 29, 2024

Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away. The challenge, however, is dealing with too much of a good thing.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

JUNE 3, 2024

In addition to enhancing JD’s ecommerce experience, the Algolia solution will provide the retailer with global AI search and revenue analytics, unlocking a new set of analytics and data for the business. In April 2024 JD Sports beefed up its U.S. presence with the purchase of sports retailer Hibbett for $1.1

Omnichannel 274

Omnichannel Technology eCommerce Channel 274

Retail TouchPoints

AUGUST 12, 2024

Warby Parker Sees Ecommerce Growth Again For its second quarter of 2024, which ended on June 30, Warby Parker’s net revenue increased 13.3% Warby Parker also opened 11 net new stores in Q2 2024. Gross profit also increased 16.3% year over year to $188.2 Ecommerce was a significant catalyst for this improvement, growing 4.4%

Shipping Costs 275

Shipping Costs Omnichannel Improvements Customer Experience 275

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 298

Merchant Services Retail Definition Technology 298

Retail TouchPoints

MARCH 15, 2024

3, 2024, was 9.8% 1, 2024 , including enhanced benefits for its 42.2 Additionally, the retailer has been innovating with the customer-facing technology in its stores, including piloting product sampling tech in October 2023 and new lash application technology in December 2023. The retailer’s $11.2 million members.

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

DECEMBER 3, 2024

Already in 2024 the retailer has opened or remodeled 10% of its store fleet and introduced its new Uncharted format in the Chicago area — a move that takes The Paper Store beyond its East Coast comfort zone. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

POS 284

POS Gifts Operations Arts 284