Retail TouchPoints

MAY 12, 2023

Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Field service companies shouldn’t discount technology to help address staffing shortages. Predictive analytics, the Internet of Things (IoT) and AI run new technologies like management software.

Customer Experience 328

Customer Experience Customer Travel Technology 328

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 224

B2B eCommerce BigCommerce Omnichannel 224

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 273

Sporting Goods Technology Omnichannel Operations 273

Retail TouchPoints

JULY 23, 2024

Have retailers truly embraced certain technologies? The power of one plus one becoming three is going to be exponentially higher in 2024, not only when it comes to the kind of collabs and the nature of them but the way they’ll come to life in digital, physical or a combination of the two,” Andersson said.

Consumer 226

Consumer Games Retail Other 226

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. In March 2024, Co-op rolled out its own membership program to give consumers access to exclusive offers, discounts and events.

Technology 236

Technology Order Fulfillment Fulfillment Operations 236

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. We’ve also integrated modern equipment and technology to enable our providers and patients alike to experience best-in-class healthcare technology.

Electronics 289

Electronics Omnichannel Technology Customer Experience 289

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world. Are you in the eCommerce industry?

Events 195

Events Social Media Download eCommerce 195

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Retail 210

Retail Article Omnichannel Customer Experience 210

Retail TouchPoints

NOVEMBER 7, 2024

Aldi , Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify products on Instacart shoppers’ pick lists, following Schnucks ’ July 2024 announcement of a chainwide rollout. locations in August 2024.

Fulfillment 244

Fulfillment eCommerce Electronics Recommendation 244

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

Technology 62

Technology Retail Events Operations 62

Retail TouchPoints

OCTOBER 29, 2024

AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. As consumers discover just-right gifts and marketers see their year-end goals achieved, this could mean a merry and bright holiday season all around.

Gifts 273

Gifts Social Media Mobile Games 273

Forrester eCommerce

JULY 11, 2024

Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.

Banking 259

Banking Customer Experience Operations Customer 259

Retail TouchPoints

JANUARY 3, 2024

This shift, akin to an “Amazon Prime moment” for returns, focuses on aligning the returns process with customer convenience. Simplifying steps for customers, such as eliminating the need for printing labels or packaging, can make a significant difference. This is where innovative solutions like doorstep returns come into play.

Retail 260

Retail Shipping Costs Improvements Customer Experience 260

Retail TouchPoints

JUNE 12, 2024

Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the latest digital, martech, AI and generative AI solutions. The Accenture Consumer Pulse 2024 survey revealed that just over half ( 51% ) of consumers already are open to using conversational AI solutions.

Customer 251

Customer Mobile Customer Experience Technology 251

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 230

Customer Experience Fulfillment Omnichannel Operations 230

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology. The collection will launch online and at select Kay stores on Oct.

Jewelry 259

Jewelry Customer Customer Experience Operations 259

iVend

DECEMBER 11, 2023

For the world of retail technology, 2024 looks set to be an exciting year. All retail processes iVend helps retailers to stay ahead of retail technology trends. Learn about our innovative integrated retail technology platform. Read more So what are the key trends for retail technology in 2024?

Payment Services 59

Payment Services Technology Payments Retail 59

365 Retail

NOVEMBER 13, 2024

365 Retail has announced its continued partnership with the Retail Technology Show , scheduled for 2nd and 3rd April 2025 at ExCeL London. The Retail Technology Show connects European retailers with a wide range of technology providers, drawing together exhibitors and attendees from across the retail sector.

Technology 52

Technology Retail Events Information 52

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

Workshop 228

Workshop Supplies POS Presentation 228

365 Retail

DECEMBER 15, 2023

Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024 for the first time in several years. Customer Experience expert and Goodays’ Strategist Raakesh Parmar shares his top three predictions.

Customer Experience 52

Customer Experience Customer Operations Consumer 52

Retail TouchPoints

SEPTEMBER 3, 2024

Although store design and experience teams expect to have higher budgets over the next year, they’re increasingly plagued by the same challenges — and some new ones to boot. How can store design teams best prioritize their efforts and ensure their “in real life” (IRL) experiences align with both consumer and business needs?

Technology 228

Technology Customer Experience Events Consumer 228

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Customer Experience 219

Customer Experience Operations Technology Marketing 219

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

APRIL 23, 2024

Takeaway: 2024 will be the Year of Commerce Media While the likes of Temu, TikTok, Amazon and Snap battle it out for control of the valuable U.S. The commerce media opportunity will truly come to the fore in 2024, and the smart players will be grabbing this chance with both hands. Nick Morgan is the CEO and Founder of Vudoo.

eCommerce 225

eCommerce eCommerce Platforms Games eCommerce Marketing 225

Retail TouchPoints

JULY 9, 2024

Since unveiling this vision, the retailer simplified its loyalty program design in April 2024 to nearly double the rate of rewards for members, and in June 2024 it invested $40 million to upgrade its Reno, Nev. So my job was to “keep the lights on” while also bringing in newer and better technology built for the future.

POS 271

POS Department Stores Payment Services Point of Sale 271

UpSellIt

APRIL 22, 2024

Upsellit took home the gold for Best Use of Data & Insights at the 2024 US Partnership Awards! This accolade serves as a testament to our cutting-edge technology and strategic expertise that consistently deliver exceptional outcomes for our clients.

Comparison Shopping 143

Comparison Shopping Technology Conversion Optimization Recommendation 143

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

TalkingRetail

JANUARY 2, 2024

The UK’s small retailers plan to invest in new technology in the year ahead as part of strategies to drive business growth and improve customer experience, according to the latest research from American Express.

Retail 94

Retail Customer Experience Technology Improvements 94

Forrester eCommerce

AUGUST 7, 2024

Forrester’s Budget Planning Survey, 2024, uncovers a dual narrative for marketers in the coming year: The challenge lies in managing tight budgets but also in the dichotomy of needing to invest in recent technology- and process-related advancements to stay relevant. Strategic budget divestment is required in this environment.

Technology 259

Technology Management Marketing B2B 259

Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

Workshop 231

Workshop Cryptography Presentation Technology 231

Retail TouchPoints

SEPTEMBER 24, 2024

Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. trillion in 2024 to $1.8 The research and technology firm projects that online U.S. trillion in 2024 to $1.8 in 2023 and projected to increase by 4% in 2024. retail sales will increase from $1.2

Reference 231

Reference Automotive Consumer Electronics Online Retail 231

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

UpSellIt

APRIL 22, 2024

Upsellit received a bronze award for “Best Health & Beauty Partnership” at the 2024 US Partnership Awards. About the US Partnership Awards The US Partnership Awards celebrate individuals, companies, and technology that maintain outstanding outcome-based performance in affiliate, brand, and influencer partnerships.

Beauty and Health 134

Beauty and Health Conversion Optimization Technology Customer Experience 134

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The POS Becomes a Customer Engagement Hub Retailers are taking advantage of the fact that everyone (except browsers and shoplifters) must interact with a POS system at some point during their shopper journey.

Point of Sale 219

Point of Sale POS Payment Services Merchant Services 219

Retail TouchPoints

OCTOBER 2, 2024

Market transitions and technology advancements are changing the fuel and convenience space, with more EVs and less gas, leading to the repurposing of these assets into grocery and convenience stores. As of January 2024, plug-in EVs accounted for nearly 10% of all passenger vehicle sales in the U.S., In 2023, over 1.2

Supplies 221

Supplies Operations Technology Customer Loyalty 221

Retail TouchPoints

NOVEMBER 21, 2024

delivery fee, customers can choose from thousands of brands and styles, including $39 budget-friendly frames and designer brands such as Ray-Ban, Oakley and Prada. The addition of the new delivery option follows the retailer’s July 2024 debut of its proprietary AI engine to facilitate eyewear purchases online.

Fulfillment 180

Fulfillment Supplies Technology Consumer 180

Algopix

APRIL 14, 2024

As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future. The 20 Most Influential eCommerce Marketing Leaders of 2024 1. LinkedIn 7. Her efforts have helped the brand maintain a dominant online presence and drive consumer loyalty.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113