Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 237

Customer Experience Customer Retail Workshop 237

Forrester eCommerce

OCTOBER 7, 2024

My latest report, “The State Of Customer Data Platforms In Asia Pacific, 2024,” found: The popularity of CDP continues to grow in APAC. Rising consumer awareness around data privacy and tighter regulations are pushing marketers to invest in […]

Marketing 195

Marketing Customer Data Consumer Customer 195

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. ” In June 2024 Family Dollar parent company Dollar Tree initiated a strategic review of the struggling banner, with options including a sale, a spinoff or “other disposition of the business.” .

Management 239

Management Customer Data Consumer Improvements 239

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Finally, some ERP systems could have customization limitations. Edit customer information settings.

Shopify 300

Shopify Payment Services Shipping Costs Order Fulfillment 300

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

iVend

NOVEMBER 18, 2024

In 2024, the average transaction uses not two, but five or six touchpoints. So if omnichannel is more than simply click and collect, what else do retailers have to be aware of to be a true omnichannel business in 2024? They’re not happy – customers expect consistency, no matter where they choose to buy.

Omnichannel 52

Omnichannel POS Retail Mobile 52

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Omnisend

NOVEMBER 6, 2024

They also help boost sales and build real customer connections beyond listing products. Customers are more likely to engage with your store when they receive a personalized email about their favorite products. We’ll break down the best Shopify newsletter apps for 2024, their key features, and how they can help your store grow.

Shopify 78

Shopify Multi-channel Shipping Costs Multichannel 78

Groove

JUNE 17, 2024

For instance, using an open-source platform like WooCommerce or Magento requires web development skills to customize the codebase and create unique templates. Ensuring that your chosen eCommerce platform supports these essential integrations is crucial for creating a seamless experience for both your customers and your internal team.

eCommerce 195

eCommerce Magento WooCommerce Merchant Services 195

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

365 Retail

MARCH 10, 2024

trillion in 2024. Let’s explore the paramount e-commerce trends of 2024. In 2024, online stores will focus on giving personalised shopping experiences. This information will empower retailers to suggest things that fit their customers’ personal style.

eCommerce 103

eCommerce Payment Services Payments eCommerce Marketing 103

FastSpring

AUGUST 1, 2024

Here’s your comprehensive guide to gearing up for Cyber Weekend 2024. An intuitive design keeps customers engaged and reduces cart abandonment. Awareness Building : Create buzz around your deals to attract and engage customers. Ensure your website has strong security protocols to protect customer data.

Payment Services 78

Payment Services Fulfillment Conversion Optimization Social Media 78

RetailMinded

JUNE 19, 2024

You know health-conscious customers are reshaping the market, right? Understand your customer base like never before. Smart Advertising Techniques to Engage Health-Conscious Shoppers Smart advertising techniques in 2024 involve using data-driven insights to craft highly personalized messages. Let’s get started!

Marketing 52

Marketing Customer Social Media Recommendation 52

Retail TouchPoints

OCTOBER 24, 2024

Another clue came in the company’s Q3 earnings announcement, where Beyond described itself as “ an asset-light ecommerce and affinity data monetization company offering a comprehensive array of products and services that enable its customers to unlock their home’s potential. ” million and revenue decrease 16.6%

Marketing 226

Marketing Reference Improvements Customer Data 226

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs. ” The Container Store has been under pressure for some time.

Payments 216

Payments Payment Services Customer Data Operations 216

Groove

MARCH 5, 2024

Businesses such as Benchmark Groups that are focused on analytics, customer data, and user behavior will get better results with Klaviyo. Users can also use custom HTML code or plain layouts to create their own email templates. The form templates are stunning visually, and allow you to customize them with images and text.

Live Chat 207

Live Chat eCommerce Platforms WooCommerce Shopify 207

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. Increasingly Personalized, Highly Relevant and Motivational Content’ Noting that Best Buy can attribute “roughly 90% of our revenue to known customers,” Barry explained how the retailer would use its loyalty program to elevate personalization. Revenue of $14.6

POS 260

POS Omnichannel Mobile Improvements 260

Retail TouchPoints

AUGUST 29, 2024

and globally, according to the Salesforce Shopping Index , which analyzes data from more than 1.5 trillion , Salesforce predicts global sales for November through December 2024 will reach $1.19 Advertising costs and space availability will both be at a premium with the 2024 elections in the U.S. trillion , with the U.S.

Shipping Costs 253

Shipping Costs Consumer Shipping Supplies 253

Retail TouchPoints

JULY 9, 2024

Since unveiling this vision, the retailer simplified its loyalty program design in April 2024 to nearly double the rate of rewards for members, and in June 2024 it invested $40 million to upgrade its Reno, Nev. We determined that customer touch points were where we needed to invest. Bala: It’s all starting with data cleansing.

POS 272

POS Department Stores Payment Services Point of Sale 272

Retail TouchPoints

NOVEMBER 14, 2024

As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. million last year.

Retail 219

Retail Payment Services Consumer Operations 219

FastSpring

APRIL 23, 2024

With our JavaScript Store Builder Library (SBL) , you can completely customize, brand, and streamline your checkout flow , building trust with buyers and eliminating friction. FastSpring also powers multi-product transactions , allowing you to offer customers product bundles, upsells, and multi-product coupons.

Payment Services 100

Payment Services Merchant Services Payments Subscription 100

Retail TouchPoints

OCTOBER 16, 2024

retailers currently use AI in their strategies, with 97% planning to increase investments in 2024. According to one Gartner Market Guide : “By 2025, the top 10 global retailers by revenue will leverage contextualized real-time pricing…to manage and adjust in-store prices for customers.” through 2028. .” through 2028.

Consumer 273

Consumer Retail Recommendation Customer Loyalty 273

Retail TouchPoints

SEPTEMBER 11, 2024

One Piece of a Larger Strategy Following a major executive overhaul in February 2024 that included Lemonis’ installation as Executive Chairman, Beyond, Inc. We will continue to explore partnerships with manufacturers and retailers who share our vision — and know how much customers will welcome our celebrated brand into their homes.”

Other 144

Other Marketing Retail Accessories 144

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. Want to explore how unified commerce can bring your business to the next level? Register now and visit them at booth #515.

Merchant Services 246

Merchant Services Shopify POS Multi-channel 246

365 Retail

JANUARY 4, 2024

Whether you’re a small boutique or a large chain, these insights will help you stay competitive and connect better with your customers. Top 5 Strategies for 2024 #1 Focus More on Your Target Audience Understanding and focusing on your target audience is crucial in 2024. Provengo offers a great example of this.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

365 Retail

MARCH 10, 2024

trillion in 2024. Let’s explore the paramount e-commerce trends of 2024. In 2024, online stores will focus on giving personalised shopping experiences. This information will empower retailers to suggest things that fit their customers’ personal style.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

Retail TouchPoints

JANUARY 16, 2024

To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&M.

Customer Data 259

Customer Data Customer Experience Fashion Customer 259

Omnisend

OCTOBER 11, 2024

Reading Time: 11 minutes An effective onboarding email is crucial for guiding new customers through their journey with your brand. You may have heard the assumption that once a customer signs up for your product, service, or newsletter, your job is done. They aim to quickly convert leads into customers.

Marketing 78

Marketing Information Improvements Customer 78

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. Build the journey or flow you want your customers to follow; tidy up your spaces because cluttered store racks or cluttered websites have the same effect — customers leave; and ensure support and service really cater to customer needs.

Merchant Services 241

Merchant Services eCommerce Channel Mobile 241

Retail TouchPoints

MARCH 20, 2024

For the retail sector specifically, it combines shopping, marketing and customer service to allow consumers to make purchases, ask questions, set up returns, give feedback, and much more — all from the comfort of their favorite online platforms, like WhatsApp and Instagram. what they purchased last time), and pattern recognition (i.e.

Small Business Retail 242

Small Business Retail Recommendation Consumer Customer Data 242

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. AI can help retailers boost their bottom line by providing data for vendor partners to justify paying a premium for hot spaces on their heat maps.

POS 293

POS Merchant Services Point of Sale Department Stores 293

Retail TouchPoints

JANUARY 5, 2024

As part of its Privacy Sandbox initiative, Google plans to phase cookies out for all Chrome users during the second half of 2024. Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data.

Recommendation 285

Recommendation Consumer Information Customer 285

Retail TouchPoints

APRIL 17, 2024

Consider the application in ecommerce where gen AI-powered chatbots redefine customer interactions. Traditional keyword searches fall short, but with gen AI fueled by massive data sets, a system like Lucidworks Fusion can quickly deliver precise answers. Many retailers grapple with insufficient product data.

Social Media 274

Social Media B2C B2B Customer Data 274

ROI Revolution

JUNE 26, 2024

With Prime Day 2024 announced for July 16th and 17th, now is the time for brands to prepare. So, what will be the key to priming your brand for success during 2024 Amazon Prime Day? A forward-thinking strategy backed by data insights from the Amazon Marketing Cloud. With more data comes more power.

Marketing 78

Marketing Events Customer Data Customer 78

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers.

Customer 78

Customer Shopping Carts Shipping Costs Subscription 78