Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. Many of these ‘child brands’ need to leverage the same retail fulfillment methods of the parent. More fluid. Less predictable. Highly distributed!

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

NOVEMBER 7, 2024

Aldi , Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify products on Instacart shoppers’ pick lists, following Schnucks ’ July 2024 announcement of a chainwide rollout. locations in August 2024.

Fulfillment 277

Fulfillment eCommerce Electronics Recommendation 277

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 275

Customer Experience Customer Retail Workshop 275

Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. If you want store associates out in front of customers more, you need mobile devices, you need a wealth of information available in the store associate’s hand. customer experience).

Sporting Goods 319

Sporting Goods Technology Omnichannel Operations 319

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

DECEMBER 18, 2024

In July 2024 , supermarket retailer Hy-Vee partnered with VusionGroup to install ESLs in more than 230 stores, following close on the heels of Walmart s June 2024 decision to roll out the solution providers digital shelf labels chainwide.

Electronics 263

Electronics Improvements Management Marketing 263

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Finally, some ERP systems could have customization limitations. Set up order fulfillment and payment authorization.

Shopify 299

Shopify Payment Services Shipping Costs Order Fulfillment 299

Retail TouchPoints

NOVEMBER 22, 2024

16, 2024. “We At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement. We’re embarking on a transformative journey to reshape warehouse operations while creating a better experience for our customers and team members alike.”

Improvements 287

Improvements Fulfillment Operations Mobile 287

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). Some brands, like Anthropologie , have masterfully blended traditional tactics (like catalogs) and new digital channels to reach new and loyal customers alike.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. In May 2024 Wayfair opened its first large-format store in the Chicago suburb of Wilmette, Ill., “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 272

Shipping Costs Retail Fulfillment Shipping 272

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

NOVEMBER 21, 2024

delivery fee, customers can choose from thousands of brands and styles, including $39 budget-friendly frames and designer brands such as Ray-Ban, Oakley and Prada. The addition of the new delivery option follows the retailer’s July 2024 debut of its proprietary AI engine to facilitate eyewear purchases online.

Fulfillment 289

Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

JANUARY 9, 2024

The chainwide rollout is expected to be completed in Q1 2024. The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

Omnichannel 259

Omnichannel Fulfillment Social Media Operations 259

Retail TouchPoints

JUNE 28, 2023

Customers who want to use the Zipline service in Salt Lake County must first sign up with Zipline to confirm their delivery address is eligible. Once confirmed, Zipline delivery will then be available for those customers when they order from GNC.com.

Fulfillment 299

Fulfillment Supplies Omnichannel Shipping 299

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement. in a statement.

Fulfillment 279

Fulfillment Shipping Shipping Products Operations 279

Retail TouchPoints

MARCH 4, 2022

One of the key elements will be the usage of Market Fulfillment Centers (MFC), automated fulfillment centers located within stores but stocked with a separate inventory. This setup enables both the store and the MFC to handle customers’ orders together, making the process more convenient for both in-store or online shoppers. “As

Fulfillment 246

Fulfillment Apparel Improvements Supplies 246

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Many systems can now identify sales trends, understand customer behavior and gauge employee performance.

Point of Sale 260

Point of Sale POS Payment Services Merchant Services 260

Retail TouchPoints

AUGUST 6, 2024

including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. we’ve seen an incredibly positive response from customers of all ages, and we’re excited to begin scaling globally.” In March 2024 Aldi laid out plans to add 800 U.S.

Fulfillment 290

Fulfillment Technology Customer Marketing 290

Retail TouchPoints

JULY 31, 2024

By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders.

Fulfillment 226

Fulfillment Operations Channel eCommerce 226

Retail TouchPoints

MAY 27, 2024

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.

Customer 274

Customer Live Chat Social Media eCommerce 274

Retail TouchPoints

DECEMBER 12, 2024

The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

Fulfillment 223

Fulfillment Supplies Improvements Customer 223

Retail TouchPoints

MARCH 25, 2024

trillion in 2024 to $1.57 Therefore, success in the ecommerce industry in 2024 and beyond requires more than great products and marketing. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

JULY 9, 2024

Store Assist is designed to digitize and streamline online order fulfilment workflows by allowing retailers to manage all orders and deliveries in one central location — from in-store pickup to ship-from-store, last -mile delivery orders and even third-party marketplaces.

Technology 283

Technology Order Fulfillment Fulfillment Operations 283

Retail TouchPoints

MARCH 7, 2024

million in cash for the Zulily website and domain names, trademarks, tradenames, customer database, social media accounts and software, and said in a statement that it expects the Zulily site to be “fully functional” by the end of Q2 2024. Beyond paid $4.5 Now Beyond, Inc.

Home Furnishings 264

Home Furnishings Order Fulfillment Jewelry Social Media 264

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Our distribution network is one piece of the comprehensive pro ecosystem we’re building to better meet the needs of this important customer.”

Fulfillment 263

Fulfillment Supplies Management Customer 263

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 279

Customer Experience Customer Improvements Retail 279

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

eCommerce 305

eCommerce Fulfillment Operations Customer Experience 305

Retail TouchPoints

DECEMBER 15, 2023

More practices will open through 2024, and all locations will be powered by Chewy’s custom-built open platform, which has helped the brand create a robust, customer-focused experience across all channels. Strategically, venturing into medtail isn’t a stretch for the Chewy business.

Fulfillment 276

Fulfillment Customer Channel Operations 276

Retail TouchPoints

OCTOBER 8, 2024

warehouse that leverages automated fulfillment technology from Fabric , allowing the supermarket retailer to support faster on-demand delivery throughout the borough via Uber Eats. Save A Lot launched a retail media network in February 2024 and deployed a traceability solution earlier this month.

Travel 260

Travel Fulfillment Operations Technology 260

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

FEBRUARY 22, 2024

owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock , will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Revenue Falls but Active Customers Increase Beyond had a challenging 2023, generating $1.6 Beyond, Inc.

Shopify 305

Shopify Improvements Customer Online Retail 305

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

POS 257

POS Omnichannel Fulfillment Subscription 257

Retail TouchPoints

JUNE 25, 2024

customers will now be able to schedule delivery of their grocery orders through the Grubhub app and website and via the Grubhub+ loyalty program, which provides unlimited free delivery on eligible orders. The deal marks Grubhub’s first national grocery deal following its partnership with Mercato , a marketplace for independent grocers.

Customer 289

Customer Other Fulfillment 289

Practical eCommerce

APRIL 8, 2024

This week: updates on fulfillment, design services, financing, digital marketing, payments, customer support, shoppable videos, and more. The post New Ecommerce Tools: April 8, 2024 appeared first on Practical Ecommerce.

eCommerce 122

eCommerce Payment Services Fulfillment Marketing 122

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264