Forrester eCommerce

JUNE 4, 2024

Nearly 60% of CX decision-makers say that improving customer experience (CX) is the top priority for their organization’s executives, but that doesn’t mean they have to – or choose to – go it alone.

Customer Experience 259

Customer Experience Customer Improvements Management 259

Forrester eCommerce

OCTOBER 19, 2023

While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace. At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions.

Customer 435

Customer Events Information Technology 435

Forrester eCommerce

OCTOBER 25, 2023

B2B marketing, sales, and product functions in 2024 will face disruption and opportunity from generative AI, making alignment more critical than ever. Learn more about what’s coming in 2024.

B2B 434

B2B Marketing Management Customer 434

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 263

Electronics Improvements Management Marketing 263

Forrester eCommerce

OCTOBER 25, 2023

Digital commerce in 2024 will adopt artificial intelligence and augmented reality to solve specific use cases. Overall, digital businesses will apply surgical precision, rather than sweeping change, to their technology decisions. Read our predictions.

Technology 397

Technology Social Media Management Retail 397

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. In August 2024 Family Dollar partnered with First Insight to improve its merchandise assortment strategy.

Management 284

Management Customer Data Consumer Improvements 284

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

Forrester eCommerce

MAY 24, 2024

Enterprise Architecture Management Suites Are An Architect’s Ally Enterprise architecture management suites (EAMSes) are fundamental to running a successful architecture practice. AI use cases are flourishing in this market, freeing up architects’ […]

Management 259

Management Marketing Information Technology 259

Forrester eCommerce

NOVEMBER 27, 2024

Knowledge Management (KM) is experiencing an exciting transformation fueled by the merging of generative AI and human-centered practices.

Events 431

Events Management Information Technology 431

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 262

B2B eCommerce BigCommerce Omnichannel 262

Forrester eCommerce

JUNE 12, 2024

Forrester Analyst Key Takeaways from SAP Sapphire Orlando 2024

Information 300

Information Technology B2B Management 300

Forrester eCommerce

OCTOBER 31, 2023

A focus on fundamentals such as empathy and accountability will equip companies to earn and keep trust in 2024. Read our predictions.

Other 383

Other Consumer Management Customer 383

Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular.

Social Media 318

Social Media Beauty and Health Multichannel eCommerce 318

Retail TouchPoints

JULY 23, 2024

Let’s dig into three of the trends explored… Trend 1: Welcoming Warm Human Interactions Artificial intelligence (AI) was obviously the topic du jour for our 2024 predictions report, but Noelle Weaver, Managing Partner – North America of Foresight Factory gave a unique spin on the topic.

Consumer 262

Consumer Games Retail Other 262

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 293

Mobile Management Technology Customer 293

Forrester eCommerce

OCTOBER 2, 2024

In recognition of CX Day 2024, Bain & Company, in collaboration with Kantar and Qualtrics, released a new set of global standards for customer experience teams.

Customer Experience 195

Customer Experience Customer Management 195

Retail TouchPoints

OCTOBER 6, 2022

Retailers acted with agility, changing the way they planned and managed inventory in a remarkably short time. Even now, some analysts believe it’ll be mid-2024 before we see a degree of normalization in supply chains. Keeping customers content. In the years to come, AI will prove extremely useful in supply chain management.

Management 289

Management Supplies Omnichannel Operations 289

Groove

MARCH 7, 2024

In 2024, email marketing is far from dead. Using Klaviyo email marketing, you can sync your customers' external data from a CRM or eCommerce platform directly into your contact database. With this information, you can market to the customer when you offer new styles of running shoes.

Marketing 309

Marketing eCommerce Platforms Shopify Shopping Carts 309

Forrester eCommerce

SEPTEMBER 26, 2024

As we prepare to launch our 2025 predictions, we look back on some of the ones we made a year ago. Find out how we did, and get a first peek at what our forthcoming predictions will cover.

B2B 448

B2B Management Marketing Customer 448

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction. “We

Mobile 264

Mobile eCommerce Improvements Management 264

Forrester eCommerce

FEBRUARY 2, 2024

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

Operations 243

Operations Management Customer 243

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 304

Customer Experience Payment Services Improvements Customer 304

Forrester eCommerce

MAY 20, 2024

RSAC gives security startups two structured opportunities to distinguish themselves, and Forrester always finds it revealing to see which startups make the cut.

Management 452

Management Customer 452

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. Its cozy, home-like feel enhances the in-person shopping experience, elevating customer comfort in retail spaces.

Retail 269

Retail Accessories Marketing Presentation 269

Forrester eCommerce

AUGUST 28, 2024

Much has changed since I last analyzed the fraud management landscape in Asia Pacific (APAC) back in 2022. The persistence of the digital era has transformed digital businesses, making fraud attacks ever-present. In fact, APAC is suffering more than most regions, with fraud attacks rate being above the global average.

Management 195

Management Presentation Banking Customer 195

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Tony consistently innovates for the customer, is an exceptional brand builder and an excellent talent developer who has strengthened our culture through his leadership.

Home Furnishings 264

Home Furnishings Omnichannel Supplies Operations 264

Groove

APRIL 18, 2024

It makes it easier to manage one or more retail stores in one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience.

Shopify 299

Shopify Payment Services Shipping Costs Order Fulfillment 299

Retail TouchPoints

MAY 12, 2023

Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. This organization offers comprehensive management certification programs for maintenance, physical asset and reliability management professionals. Consider contracted employees.

Customer Experience 344

Customer Experience Customer Travel Technology 344

Forrester eCommerce

APRIL 30, 2024

It is no longer enough to offer a digital front door alone — healthcare organizations must intercept consumers and customers as they navigate an increasingly complex and diverse healthcare ecosystem. Healthcare consumers’ expectations for easier, faster, retail-like experiences are not fading away.

Customer Experience 243

Customer Experience Customer Consumer Retail 243

Forrester eCommerce

FEBRUARY 7, 2024

This year, in 2024, the economy […] The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 259

Consumer Customer Loyalty Customer Experience B2C 259

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan.

Workshop 273

Workshop Supplies POS Presentation 273

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 276

Fulfillment Shipping Costs Management B2B 276

Forrester eCommerce

SEPTEMBER 11, 2024

As a former hockey mom, I assure you there is nothing quite as pungent as a travel team hockey bag. Adolescent sweat, steamy equipment, and skates with remnants of ice all shoved into a giant bag with no ventilation is a breeding ground for fungus and bacteria. But ask any player, coach, or hockey parent […]

Travel 259

Travel Management Customer 259