Forrester eCommerce

MARCH 13, 2024

Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions.

Customer 417

Customer Management 417

Forrester eCommerce

AUGUST 28, 2024

Much has changed since I last analyzed the fraud management landscape in Asia Pacific (APAC) back in 2022. The persistence of the digital era has transformed digital businesses, making fraud attacks ever-present. In fact, APAC is suffering more than most regions, with fraud attacks rate being above the global average.

Management 195

Management Presentation Banking Customer 195

Forrester eCommerce

MAY 24, 2024

Enterprise Architecture Management Suites Are An Architect’s Ally Enterprise architecture management suites (EAMSes) are fundamental to running a successful architecture practice. AI use cases are flourishing in this market, freeing up architects’ […]

Management 259

Management Marketing Information Technology 259

Forrester eCommerce

MARCH 6, 2024

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. In 2024, our recommendations fall into three major themes for security leaders: Changing tech.

Recommendation 417

Recommendation Technology Other Management 417

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. In August 2024 Family Dollar partnered with First Insight to improve its merchandise assortment strategy.

Management 239

Management Customer Data Consumer Improvements 239

Forrester eCommerce

JULY 15, 2024

As one of the Forrester analysts in attendance this spring at the ServiceNow Knowledge 2024 and Atlassian Team 24 conferences, I noticed a palpable change.

Management 516

Management Customer 516

Forrester eCommerce

OCTOBER 11, 2023

Before our full predictions for 2024 launch on Tuesday, October 24, read our "anti-predictions." " Here's what won’t happen in 2024.

Consumer 459

Consumer Management Customer 459

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 177

Management Retail Merchant Services Operations 177

Forrester eCommerce

OCTOBER 4, 2024

According to Forrester’s State Of Customer Obsession Survey, 2024, 83% of B2B decision-makers set meeting commercial growth targets as a top priority. In the competitive B2B landscape, above-average growth is a common ambition, yet many businesses fail to achieve this objective. The underlying issue?

B2B 243

B2B Customer Management Marketing 243

Retail TouchPoints

JULY 23, 2024

Let’s dig into three of the trends explored… Trend 1: Welcoming Warm Human Interactions Artificial intelligence (AI) was obviously the topic du jour for our 2024 predictions report, but Noelle Weaver, Managing Partner – North America of Foresight Factory gave a unique spin on the topic.

Consumer 228

Consumer Games Retail Other 228

Forrester eCommerce

FEBRUARY 2, 2024

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

Operations 243

Operations Management Customer 243

Forrester eCommerce

OCTOBER 25, 2023

B2B marketing, sales, and product functions in 2024 will face disruption and opportunity from generative AI, making alignment more critical than ever. Learn more about what’s coming in 2024.

B2B 434

B2B Marketing Management Customer 434

Forrester eCommerce

OCTOBER 19, 2023

While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace. At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions.

Customer 435

Customer Events Information Technology 435

Forrester eCommerce

OCTOBER 25, 2023

Digital commerce in 2024 will adopt artificial intelligence and augmented reality to solve specific use cases. Overall, digital businesses will apply surgical precision, rather than sweeping change, to their technology decisions. Read our predictions.

Technology 397

Technology Social Media Management Retail 397

Forrester eCommerce

SEPTEMBER 17, 2024

Forrester’s Q2 2024 Tech Pulse Survey revealed that only 21% of US IT decision-makers report no significant technical debt. Technical debt is a growing issue for many organizations. In contrast, 49% face moderate levels, and an alarming 30% struggle with high or critical debt.

Management 243

Management Customer 243

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 226

B2B eCommerce BigCommerce Omnichannel 226

Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

eCommerce 258

eCommerce Recommendation Customer Experience Technology 258

Forrester eCommerce

SEPTEMBER 11, 2024

As a former hockey mom, I assure you there is nothing quite as pungent as a travel team hockey bag. Adolescent sweat, steamy equipment, and skates with remnants of ice all shoved into a giant bag with no ventilation is a breeding ground for fungus and bacteria. But ask any player, coach, or hockey parent […]

Travel 259

Travel Management Customer 259

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Retail 301

Retail Customer Experience Technology Operations 301

Forrester eCommerce

APRIL 30, 2024

It is no longer enough to offer a digital front door alone — healthcare organizations must intercept consumers and customers as they navigate an increasingly complex and diverse healthcare ecosystem. Healthcare consumers’ expectations for easier, faster, retail-like experiences are not fading away.

Customer Experience 243

Customer Experience Customer Consumer Retail 243

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

FastSpring

APRIL 17, 2024

If so, join FastSpring at SaaStock USA 2024 at Booth S5! SaaStock USA 2024 will bring together over 1,500 SaaS leaders for three days of actionable content, business development, networking, team-building, and fun. Schedule a demo now or at SaaStock USA 2024 in person! The post FastSpring at SaaStock USA 2024!

Payment Services 137

Payment Services Merchant Services Demo Workshop 137

Forrester eCommerce

JUNE 12, 2024

Forrester Analyst Key Takeaways from SAP Sapphire Orlando 2024

Information 300

Information Technology B2B Management 300

Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction. “We

Mobile 249

Mobile eCommerce Improvements Management 249

Forrester eCommerce

SEPTEMBER 6, 2024

As global interconnectedness exponentially increases the number of commercial and business relationships between organizations, the speed of innovation is also reshaping how they operate.

Management 259

Management Operations Other Customer 259

Forrester eCommerce

JUNE 11, 2024

In a threat-glutted 2024, incident response (IR) services are practically a utility, but unlike the providers of the former, these services don’t come from some form of a monopoly. Electricity, water, internet … and now incident response are must-have utilities.

Management 243

Management Customer 243

Groove

MARCH 7, 2024

In 2024, email marketing is far from dead. Using Klaviyo email marketing, you can sync your customers' external data from a CRM or eCommerce platform directly into your contact database. With this information, you can market to the customer when you offer new styles of running shoes.

Marketing 310

Marketing eCommerce Platforms Shopify Shopping Carts 310

FastSpring

AUGUST 30, 2024

FastSpring is thrilled to announce our participation in the Tokyo Game Show 2024 (TGS2024), one of the world’s premier gaming events. This event marks another milestone in FastSpring’s journey to empower gaming businesses worldwide with our cutting-edge payment and subscription management solutions. Go D2C with confidence.

Merchant Services 126

Merchant Services Games Payments Payment Services 126

Forrester eCommerce

FEBRUARY 7, 2024

This year, in 2024, the economy […] The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 259

Consumer Customer Loyalty Customer Experience B2C 259

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 293

Mobile Management Technology Customer 293

Retail TouchPoints

AUGUST 13, 2024

It’s a standardized industry-level framework to rank suppliers’ environmental performance, giving a score for areas including waste management, water, carbon, chemical use and others. Customer Education: Available but not Overwhelming At the other end of the value chain, Primark has focused on customer education and awareness.

Supplies 245

Supplies Customer Workshop Clothing 245

Groove

APRIL 18, 2024

It makes it easier to manage one or more retail stores in one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience.

Shopify 300

Shopify Payment Services Shipping Costs Order Fulfillment 300

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. However, it's far from being the only eCommerce solution on the block.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

Forrester eCommerce

OCTOBER 31, 2023

A focus on fundamentals such as empathy and accountability will equip companies to earn and keep trust in 2024. Read our predictions.

Other 383

Other Consumer Management Customer 383

FastSpring

JULY 25, 2024

Get ready to level up your game’s revenue potential at devcom and gamescom 2024! Why FastSpring Is the Level-Up Your Game Needs Don’t Compromise: We offer the convenience of a full-service solution with the flexibility to customize your experience. We can’t wait to meet you at devcom and gamescom 2024!

Payments 142

Payments Games Payment Services Events 142

Forrester eCommerce

SEPTEMBER 26, 2024

As we prepare to launch our 2025 predictions, we look back on some of the ones we made a year ago. Find out how we did, and get a first peek at what our forthcoming predictions will cover.

B2B 448

B2B Management Customer Marketing 448

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 261

Retail Shipping Costs Improvements Customer Experience 261