Retail TouchPoints

MARCH 15, 2024

3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 277

Customer Experience Customer Retail Workshop 277

Practical eCommerce

JANUARY 8, 2024

Five developments will likely hasten the convergence of ecommerce and physical selling The post Omnichannel Retail Will Accelerate in 2024 appeared first on Practical Ecommerce.

Omnichannel 88

Omnichannel Retail eCommerce Customer Retention 88

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 260

Retail Article Omnichannel Customer Experience 260

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). Baird: Store KPIs really need to change.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Retail TouchPoints

JULY 23, 2024

Let’s dig into three of the trends explored… Trend 1: Welcoming Warm Human Interactions Artificial intelligence (AI) was obviously the topic du jour for our 2024 predictions report, but Noelle Weaver, Managing Partner – North America of Foresight Factory gave a unique spin on the topic.

Consumer 263

Consumer Games Retail Other 263

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. With 90% of the U.S. With these new locations, we will bring to life some of the feedback we’ve heard from listening to our patients,” Carmouche added.

Electronics 306

Electronics Omnichannel Technology Customer Experience 306

Retail TouchPoints

OCTOBER 30, 2024

on May 30, 2024, the brand is unveiling three new stores throughout the month of November. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov. 15, 2024 Orland Square in Orland Park, Ill., After opening its newest outpost at Katy Mills in Katy, Tex. opening on Nov. opening on Nov.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Tony consistently innovates for the customer, is an exceptional brand builder and an excellent talent developer who has strengthened our culture through his leadership.

Home Furnishings 264

Home Furnishings Omnichannel Supplies Operations 264

Retail TouchPoints

JANUARY 11, 2023

alone by 2024, accounting for 20% of total digital ad spend, according to Insider Intelligence. It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media. Retail media spend is projected to reach more than $61 billion in the U.S.

Omnichannel 315

Omnichannel BigCommerce Retail Social Media 315

Retail TouchPoints

MARCH 3, 2023

Our most recent restructuring activities will allow us to invest more in our customer-facing labor and at the same time drive increased ability to flex labor spend with revenue fluctuations,” said Corie Barry, CEO of Best Buy during a call with investors. The first location, a 5,000-square-foot shop in Monroe, N.C., billion , down from $16.4

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Forrester eCommerce

JUNE 21, 2024

The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, is now live! In this first-ever evaluation of the digital customer interaction solutions (DCIS) market, we analyzed 34 product and strategy criteria for the 11 most important vendors in this space (listed alphabetically): [24]7.ai,

Channel 195

Channel Customer Marketing Customer Experience 195

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Problems with inventory for retailers can severely upset customers and hinder brand perception.

Omnichannel 130

Omnichannel Multi-channel Retail Point of Sale 130

Practical eCommerce

MARCH 25, 2024

This week's rundown includes new tools for livestream commerce, cross-border transactions, logistics, omnichannel sales, customer experience, fraud prevention, and more. The post New Ecommerce Tools: March 25, 2024 appeared first on Practical Ecommerce.

eCommerce 126

eCommerce Omnichannel Customer Experience Customer 126

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. No matter what form your footprint takes, make it available to your customers. #3: More fluid.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Forrester eCommerce

MARCH 26, 2024

Our Digital Customer Interaction Solutions Landscape, Q1 2024 report is now live, and a Forrester Wave™ evaluation will be publishing in June. Guess what? I’m kicking off research on a new technology market!

Customer 243

Customer Technology Marketing Customer Experience 243

Retail TouchPoints

JULY 25, 2024

Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

Supplies 263

Supplies Arts Payment Services Omnichannel 263

Retail TouchPoints

DECEMBER 12, 2023

Nothing really, except they are all up-and-coming trends that will drive consumption in 2024, according to Pinterest. People on Pinterest aren’t here to passively scroll, they’re here to plan,” said Sydney Stanback, Global Trends and Insights Lead at Pinterest in a recent briefing on the 2024 trends.

Clothing 278

Clothing Social Media Fashion Consumer 278

Retail TouchPoints

OCTOBER 16, 2024

Beyond and The Container Store are embarking on a new strategic partnership that will leverage the latter’s brick-and-mortar footprint with Beyond’s data platform, customer analytics, loyalty and payment programs.

Payment Services 264

Payment Services Omnichannel Customer eCommerce 264

Retail TouchPoints

OCTOBER 29, 2024

However, the rising cost of customer acquisition via digital advertising – up 50% over the past two years – is forcing brands to explore new strategies. AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

OCTOBER 24, 2024

PetSmart has a strong position with its broad assortment of pet products and service offerings, the Treats Rewards program that offers exceptional value for pet parents, and an omnichannel customer experience that allows pet parents to engage with the brand in the manner most convenient to them.”

Department Stores 259

Department Stores Outdoor Home Shopping Retail 259

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Retail TouchPoints

JUNE 3, 2024

JD Sports will implement the AI Search solution from Algolia as it seeks to modernize its online presence and stores based on an omnichannel, composable approach. In April 2024 JD Sports beefed up its U.S. Adoption of the solution complements the retailer’s rebranding as simply JD. The retailer had entered the U.S.

Omnichannel 274

Omnichannel Technology eCommerce Channel 274

Retail TouchPoints

JUNE 25, 2024

In early 2025, Foot Locker also plans to add “Store Mode” to the app, enabling customers to scan SKUs in-store to check availability, including different sizes. Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.”

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Retail TouchPoints

MARCH 6, 2024

Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care.

Omnichannel 278

Omnichannel Customer Management Retail 278

Retail TouchPoints

OCTOBER 25, 2024

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. In April 2024, the company announced the launch of its “ luxury airline for dogs ,” which quickly expanded to include seven new international and domestic routes.

Toys 277

Toys Subscription Gifts Supplies 277

Retail TouchPoints

AUGUST 12, 2024

The earnings results for Allbirds and Warby Parker paint an especially strong picture, considering how both brands have worked to become true omnichannel (and public) organizations. Warby Parker Sees Ecommerce Growth Again For its second quarter of 2024, which ended on June 30, Warby Parker’s net revenue increased 13.3%

Shipping Costs 275

Shipping Costs Omnichannel Improvements Customer Experience 275

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

SEPTEMBER 5, 2024

With our new platform, we have an opportunity to emotionally connect with new and existing customers, including families in all of their forms, and get them excited about the changes we’re making. In its latest earnings report, for Q2 2024, which ended August 3, the company reported a net sales decrease of 4.2%

Shipping Costs 263

Shipping Costs Social Media Omnichannel Gifts 263

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 264

Omnichannel Accessories Presentation Consumer 264

Retail TouchPoints

OCTOBER 30, 2024

The company narrowly avoided bankruptcy thanks to a capital injection (one that initially took the form of an “ unsolicited acquisition of shares ”) from the Saudi-based Mithaq Capital in April 2024, which now owns a controlling stake in the business. ” . ”

Apparel 278

Apparel Omnichannel Operations Channel 278