Retail TouchPoints

SEPTEMBER 12, 2024

Associated Food Stores (AFS), a wholesaler and cooperative serving nearly 450 supermarkets in the Intermountain West region, has adopted customer engagement, personalization and analytics solutions from Birdzi. Additionally, the Birdzi analytics suite can provide customer behavior and campaign performance insights.

Customer 276

Customer POS Operations Marketing 276

Retail TouchPoints

FEBRUARY 26, 2024

In addition to adding stores, Sprouts is seeking to grow both its assortment and its customer base. This focuses on our Sprouts brand, continuing to deliver growth ahead of company performance and provide customers with products they value and trust.” Q4 net sales of $1.7

Customer 262

Customer Improvements Marketing Retail 262

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 277

Customer Experience Customer Retail Workshop 277

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success.

Recommendation 273

Recommendation Channel Operations Technology 273

Forrester eCommerce

FEBRUARY 2, 2024

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

Operations 243

Operations Management Customer 243

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication).

Retail 312

Retail Customer Experience Technology Operations 312

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Forrester eCommerce

OCTOBER 30, 2023

In 2024, software developers will have to adapt to the rise of TuringBots, ajar source, and Backstage in the development cycle. Learn more in our 2024 predictions for software development.

Operations 415

Operations Customer 415

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores are slated to open beginning in the second half of 2024. The stores are slated to open beginning in the second half of 2024.

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264

Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. If you want store associates out in front of customers more, you need mobile devices, you need a wealth of information available in the store associate’s hand. customer experience).

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Groove

FEBRUARY 27, 2024

approaching 200 to 250 million in 2024." - Dave Santiago, 00:03:40 "It's a really cool role to play because it's never dull. He has over 20 years of experience in the Consumer Packaged Goods, Softlines, and Digital Online sectors, where he has consistently delivered revenue growth, profitability, and customer satisfaction.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

AUGUST 13, 2024

Customer Education: Available but not Overwhelming At the other end of the value chain, Primark has focused on customer education and awareness. Communications plays a key element in making sustainability more accessible for our customers,” said the Primark spokesperson. and its first Michigan store by September 2024.

Supplies 264

Supplies Customer Workshop Clothing 264

Forrester eCommerce

MARCH 20, 2024

On March 18, 2024, when NVIDIA’s GPU Technology Conference […]

Technology 430

Technology Operations Customer 430

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). Some brands, like Anthropologie , have masterfully blended traditional tactics (like catalogs) and new digital channels to reach new and loyal customers alike.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

FastSpring

APRIL 17, 2024

Ready to join the leading conference for B2B SaaS founders, operators and investors from pre-seed to series C? If so, join FastSpring at SaaStock USA 2024 at Booth S5! Since 2016, SaaStock has helped more founders, investors, and operators connect, learn, and grow than any other SaaS conference globally.

Payment Services 139

Payment Services Merchant Services Demo Workshop 139

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 260

Retail Article Omnichannel Customer Experience 260

Forrester eCommerce

JULY 25, 2024

The B2B revenue engines we constructed and operated over the past couple decades served us well, but they’re showing their age. As they confront increasingly demanding, younger and more impatient customers, they buckle. All good things must come to an end.

B2B 273

B2B Operations Customer 273

Retail TouchPoints

JUNE 12, 2024

The retailer will collaborate with Accenture on new capabilities like a digital Fragrance Finder, a gen AI-powered conversational experience designed to help customers find the perfect fragrance tailored to their individual preferences.

Customer 264

Customer Mobile Customer Experience Technology 264

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

OCTOBER 29, 2024

However, the rising cost of customer acquisition via digital advertising – up 50% over the past two years – is forcing brands to explore new strategies. AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. 1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model.

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

MARCH 18, 2024

Joann expects to expedite the recapitalization process, potentially completing it as soon as late April 2024. Bankruptcy Court for the District of Delaware and is aiming to reduce funded debt on its balance sheet by approximately $505 million. After it emerges from Chapter 11 protection, Joann plans to go private.

Operations 263

Operations Improvements Information Other 263

Retail TouchPoints

OCTOBER 18, 2024

Dollar General will kick off a new customer loyalty program for its pOpshelf banner by the end of this year, offering 10 reward points for each dollar spent and a $5 reward for every 1,000 points accumulated. pOpshelf will hold a customer appreciation event at all stores at 10 a.m. local time on Oct. and Mexico.

Customer Loyalty 254

Customer Loyalty Download Mobile Operations 254

Retail TouchPoints

OCTOBER 15, 2024

Bankruptcy Court for the District of Delaware as it prepares to sell “substantially all” of its business operations to rival Do it Best Corp. During the reorganization process, the 75-year-old retailer will continue to operate its 4,500 stores, which are independently owned, except for a corporate-owned location in Palatine, Ill.

Operations 264

Operations Improvements Other Retail 264

Retail TouchPoints

OCTOBER 2, 2024

Being able to articulate that sense of camaraderie and the community it facilitates is the way you earn [customers’] time,” said Melissa Gonzalez, Principal-in-Charge at MG2 in an interview with Retail TouchPoints. But operators “will need to think about the use cases and their hierarchy and ask, what will the space primarily be used for?”

Customer 147

Customer Outdoor Games Operations 147

Forrester eCommerce

JULY 11, 2024

Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.

Banking 259

Banking Customer Experience Operations Customer 259

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Tony consistently innovates for the customer, is an exceptional brand builder and an excellent talent developer who has strengthened our culture through his leadership.

Home Furnishings 264

Home Furnishings Omnichannel Supplies Operations 264

FastSpring

AUGUST 30, 2024

FastSpring is thrilled to announce our participation in the Tokyo Game Show 2024 (TGS2024), one of the world’s premier gaming events. At TGS2024, we’ll be demonstrating how FastSpring’s platform can help game developers and publishers of all sizes streamline their operations and expand their reach in the global market.

Merchant Services 128

Merchant Services Games Payments Payment Services 128

Retail TouchPoints

MARCH 7, 2024

next month, with an additional three stores planned for later in 2024. These immersive experiences bring to life a unique differentiated store environment with powerful brand storytelling and informed by our customer insights,” said Mary Dillon, CEO of Foot Locker during a call discussing the retailer’s Q4 and full-year financial results.

Operations 162

Operations Marketing Information Retail 162

Retail TouchPoints

NOVEMBER 7, 2024

Aldi , Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify products on Instacart shoppers’ pick lists, following Schnucks ’ July 2024 announcement of a chainwide rollout. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. Its cozy, home-like feel enhances the in-person shopping experience, elevating customer comfort in retail spaces. manufacturers.

Retail 273

Retail Accessories Marketing Presentation 273

Retail TouchPoints

DECEMBER 8, 2023

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico ), along with 1,500 store renovations and 85 store relocations. Vasos called the slowdown “prudent in this environment.”

Apparel 264

Apparel Retail Consumer Customer 264

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320