Retail TouchPoints

FEBRUARY 26, 2024

In addition to adding stores, Sprouts is seeking to grow both its assortment and its customer base. This focuses on our Sprouts brand, continuing to deliver growth ahead of company performance and provide customers with products they value and trust.” Q4 net sales of $1.7

Customer 261

Customer Improvements Marketing Retail 261

Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. If you want store associates out in front of customers more, you need mobile devices, you need a wealth of information available in the store associate’s hand. customer experience).

Sporting Goods 319

Sporting Goods Technology Omnichannel Operations 319

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores are slated to open beginning in the second half of 2024. The stores are slated to open beginning in the second half of 2024.

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 262

B2B eCommerce BigCommerce Omnichannel 262

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Kay, now part of Signet Jewelers , operates more than 1,000 stores.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 275

Customer Experience Customer Retail Workshop 275

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). Some brands, like Anthropologie , have masterfully blended traditional tactics (like catalogs) and new digital channels to reach new and loyal customers alike.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

SEPTEMBER 12, 2024

Associated Food Stores (AFS), a wholesaler and cooperative serving nearly 450 supermarkets in the Intermountain West region, has adopted customer engagement, personalization and analytics solutions from Birdzi. Additionally, the Birdzi analytics suite can provide customer behavior and campaign performance insights.

Customer 275

Customer POS Operations Marketing 275

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular.

Social Media 318

Social Media Beauty and Health Multichannel eCommerce 318

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success.

Recommendation 273

Recommendation Channel Operations Technology 273

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 256

Retail Article Omnichannel Customer Experience 256

Retail TouchPoints

MARCH 18, 2024

Joann expects to expedite the recapitalization process, potentially completing it as soon as late April 2024. Bankruptcy Court for the District of Delaware and is aiming to reduce funded debt on its balance sheet by approximately $505 million. After it emerges from Chapter 11 protection, Joann plans to go private.

Operations 262

Operations Improvements Information Other 262

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. Its cozy, home-like feel enhances the in-person shopping experience, elevating customer comfort in retail spaces. manufacturers.

Retail 269

Retail Accessories Marketing Presentation 269

Retail TouchPoints

JUNE 12, 2024

The retailer will collaborate with Accenture on new capabilities like a digital Fragrance Finder, a gen AI-powered conversational experience designed to help customers find the perfect fragrance tailored to their individual preferences.

Customer 264

Customer Mobile Customer Experience Technology 264

Retail TouchPoints

AUGUST 13, 2024

Customer Education: Available but not Overwhelming At the other end of the value chain, Primark has focused on customer education and awareness. Communications plays a key element in making sustainability more accessible for our customers,” said the Primark spokesperson. and its first Michigan store by September 2024.

Supplies 264

Supplies Customer Workshop Clothing 264

Retail TouchPoints

MARCH 15, 2024

3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

Forrester eCommerce

FEBRUARY 12, 2024

We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach. If so, you should review your localization tech stack. A Rising […]

Technology 317

Technology Customer Experience Operations Marketing 317

Forrester eCommerce

JULY 25, 2024

The B2B revenue engines we constructed and operated over the past couple decades served us well, but they’re showing their age. As they confront increasingly demanding, younger and more impatient customers, they buckle. All good things must come to an end.

B2B 273

B2B Operations Customer 273

Retail TouchPoints

APRIL 10, 2024

Those forces from the days of the pandemic look to continue well into 2024 as stubborn inflation and higher interest rates continue to burden brands and retailers, which are faced with the unenviable task of balancing increasing costs with what consumers can bear. in February 2024 , an increase from 3.1% in January.

Customer Loyalty 264

Customer Loyalty Payment Services Customer Consumer 264

Retail TouchPoints

DECEMBER 8, 2023

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico ), along with 1,500 store renovations and 85 store relocations. Vasos called the slowdown “prudent in this environment.”

Apparel 264

Apparel Retail Consumer Customer 264

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. POS systems are now at the forefront of customer engagement,” said Bond. “POS

Point of Sale 260

Point of Sale POS Payment Services Merchant Services 260

Retail TouchPoints

MAY 12, 2023

Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Flexibility in your company’s response to market trends and customer demands. Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap.

Customer Experience 344

Customer Experience Customer Travel Technology 344

Retail TouchPoints

FEBRUARY 2, 2024

UK-based travel retailer WHSmith is bullish on growth prospects for 2024, with plans to open more than 110 stores this year — and more than 50 of those openings will be in North America.

Travel 264

Travel Retail Customer Operations 264

Forrester eCommerce

FEBRUARY 16, 2024

What is the future of subscription hardware? Learn why the transition to on-premises subscription hardware faced some bittersweet moments last year and where it’s headed this year.

Subscription 416

Subscription Information Technology Operations 416

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. The most successful brands are embracing the true meaning of a seamless experience for the customer: Buy online while in the store; order online, but pick it up as you walk the mall. No matter what form your footprint takes, make it available to your customers. #3: More fluid.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

DECEMBER 23, 2024

Erik and Pete Nordstrom, the CEO and President, respectively, of Nordstrom, first floated plans to take the retailer private in March 2024. In September 2024 , Nordstrom family members and Liverpool made a $3.76 Nordstrom and Liverpool have been financially involved since at least September 2022, when Liverpool took a 9.9%

Department Stores 256

Department Stores Retail Banking Operations 256

Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them.

Operations 147

Operations Retail Improvements Document 147

Forrester eCommerce

JULY 11, 2024

Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.

Banking 259

Banking Customer Experience Operations Customer 259

Retail TouchPoints

OCTOBER 15, 2024

Bankruptcy Court for the District of Delaware as it prepares to sell “substantially all” of its business operations to rival Do it Best Corp. During the reorganization process, the 75-year-old retailer will continue to operate its 4,500 stores, which are independently owned, except for a corporate-owned location in Palatine, Ill.

Operations 264

Operations Improvements Other Retail 264

Retail TouchPoints

OCTOBER 29, 2024

However, the rising cost of customer acquisition via digital advertising – up 50% over the past two years – is forcing brands to explore new strategies. AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical.

Gifts 290

Gifts Social Media Mobile Games 290

Forrester eCommerce

NOVEMBER 27, 2024

Knowledge Management (KM) is experiencing an exciting transformation fueled by the merging of generative AI and human-centered practices.

Events 431

Events Management Information Technology 431

Forrester eCommerce

SEPTEMBER 4, 2024

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

Operations 300

Operations Marketing Technology 300

Retail TouchPoints

MARCH 26, 2024

Academy Sports + Outdoors will open up to 17 new stores during its 2024 fiscal year, which began Feb. The retailer currently operates 283 stores across 18 states. The first two stores are in the Raleigh suburb of Knightdale, N.C., which opened on March 22, and the Indianapolis-area Greenwood, Ind., slated to open April 12.

Outdoor 264

Outdoor Apparel Operations Retail 264

Retail TouchPoints

SEPTEMBER 3, 2024

Academy Sports + Outdoors has revealed the locations of the nine new stores it plans to open this fall, bringing it closer to the goal the retailer set in March : to open up to 17 new stores during its FY 2024, which began in February 2024. Academy already has opened three locations since the beginning of its fiscal year. Selma, N.C.;

Outdoor 274

Outdoor Apparel Operations Retail 274

Retail TouchPoints

DECEMBER 23, 2024

Big Lots currently operates 960 stores, according to its website , and will continue to serve customers both in-store and online. In September 2024, the retailer had operated nearly 1,400 stores in 48 states, but Big Lots has been closing locations as it struggled to overcome its financial woes.

Retail 203

Retail Operations Management Customer 203