Forrester eCommerce

FEBRUARY 2, 2024

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

Operations 243

Operations Management Customer 243

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. ” In June 2024 Family Dollar parent company Dollar Tree initiated a strategic review of the struggling banner, with options including a sale, a spinoff or “other disposition of the business.”

Management 286

Management Customer Data Consumer Improvements 286

Forrester eCommerce

SEPTEMBER 6, 2024

As global interconnectedness exponentially increases the number of commercial and business relationships between organizations, the speed of innovation is also reshaping how they operate.

Management 259

Management Operations Other Customer 259

FastSpring

APRIL 17, 2024

Ready to join the leading conference for B2B SaaS founders, operators and investors from pre-seed to series C? If so, join FastSpring at SaaStock USA 2024 at Booth S5! Since 2016, SaaStock has helped more founders, investors, and operators connect, learn, and grow than any other SaaS conference globally.

Payment Services 139

Payment Services Merchant Services Demo Workshop 139

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

OCTOBER 29, 2024

The move follows Esprit’s bankruptcy filings for its European businesses in May 2024 , for the second time in four years, citing “extremely high costs due to inflation, interest rates and energy prices, the after-effects of the coronavirus pandemic and the consequences of international conflicts.” million (U.S.).

Fashion 288

Fashion Management Operations eCommerce 288

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. Key Holiday Shipping Deadlines in 2024 Getting your customers to spend with you is just halfway to the finish line. You can register for the session here.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

FastSpring

AUGUST 30, 2024

FastSpring is thrilled to announce our participation in the Tokyo Game Show 2024 (TGS2024), one of the world’s premier gaming events. This event marks another milestone in FastSpring’s journey to empower gaming businesses worldwide with our cutting-edge payment and subscription management solutions.

Merchant Services 128

Merchant Services Games Payments Payment Services 128

Retail TouchPoints

JUNE 5, 2024

AI tools help forecast demand, analyze market and sales trends, optimize pricing and manage inventory more effectively to increase revenue and lower costs. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

NOVEMBER 11, 2024

Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. The company’s latest move was in September 2024 , when Walmart tapped StockX to provide pre-verified sneakers for sale on its marketplace.

Electronics 278

Electronics Apparel Operations Marketing 278

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

Home Furnishings 264

Home Furnishings Omnichannel Supplies Operations 264

Retail TouchPoints

OCTOBER 18, 2024

He has 37 years of health care and pharmacy benefit management experience, beginning his career at Aetna before joining Caremark Prescription Services as a regional sales manager. For Q2 2024, the last period for which financial results are available, CVS generated $91.2 billion in total revenues, up 2.6% from the $88.9

Improvements 264

Improvements Management Operations Retail 264

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

JULY 9, 2024

Big Lots will close 35 to 40 stores in 2024 following a tough Q1, and in a recent SEC 10-Q filing the retailer expressed “substantial doubt about the Company’s ability to continue as a going concern.” For Q1 2024, which ended May 4, 2024, Big Lots had a 9.9% in Q1 2024 compared to Q1 2023, dropping from $1.12

Operations 264

Operations Improvements Management Retail 264

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. Zach Adams serves as President and General Manager of Bjelin (formerly Välinge Flooring) and its sister company Välinge Innovation. manufacturers.

Retail 273

Retail Accessories Marketing Presentation 273

Retail TouchPoints

SEPTEMBER 9, 2024

Bankruptcy Court for the District of Delaware in order to facilitate its sale to an affiliate of Nexus Capital Management. Nexus has agreed to acquire all of the retailer’s assets and ongoing business operations; financial details were not disclosed. For Q1 2024, which ended May 4, 2024, Big Lots saw a 9.9%

Operations 259

Operations Improvements Management Retail 259

Retail TouchPoints

JUNE 26, 2024

Walgreens Boots Alliance (WBA) will optimize and standardize sourcing across its operations with a platform from TradeBeyond that the retailer will use to manage numerous processes within its Global Sourcing function. Implementation has begun on an iterative schedule that will allow WBA to begin utilizing the platform by fall 2024.

Jewelry 262

Jewelry Accessories Supplies Operations 262

Retail TouchPoints

OCTOBER 2, 2024

The ecommerce experience from Trove, which acquired the full-service resale platform Recurate in August 2024 , includes mixed-cart functionality that allows customers to combine both new and used products in a single checkout.

Shopify 278

Shopify Operations Channel Management 278

Retail TouchPoints

JUNE 3, 2024

Now, the discount retailer has removed self-checkout from approximately 12,000 stores since the beginning of 2024, including 3,000 in May alone, citing shrink as the primary reason for the change. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions.

Payment Services 279

Payment Services Supplies Management Improvements 279

Retail TouchPoints

OCTOBER 6, 2022

Retailers acted with agility, changing the way they planned and managed inventory in a remarkably short time. Even now, some analysts believe it’ll be mid-2024 before we see a degree of normalization in supply chains. Effective inventory management plays a vital role in this — and data-led solutions can make a real difference here.

Management 290

Management Supplies Omnichannel Operations 290

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Online retailers operating in these specific sectors in particular should not overlook TikTok’s potential for their advertising strategy. Source: Forbes In 2024, paid social trends will shape the ecommerce landscape.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

SEPTEMBER 27, 2024

The retailer also reaffirmed its guidance for its fiscal 2024, which will end in March 2025. 3, 2024, the retailer reported net sales of $1.53 3, 2024, the retailer reported net sales of $1.53 Most of the functions that had reported to Rosen will now report to CEO Gina Boswell, who was named to the post in November 2022.

Retail 279

Retail Operations Management Customer 279

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: So your distributed order management strategy must consider the DC and the store, both for taking and fulfilling orders. More fluid.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

JANUARY 3, 2024

Embracing a New Kind of Returns Strategy For retailers, the way forward involves a dual approach: prioritizing customer needs while harnessing data to improve operational efficiency. Typically, returning items is seen as a hassle, leading to procrastination that disrupts both inventory management and the shopping experience.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

Retail 298

Retail Operations eCommerce Management 298

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan.

Workshop 275

Workshop Supplies POS Presentation 275

Retail TouchPoints

JUNE 28, 2024

Walgreens Boots Alliance (WBA) has cut its profit forecast for fiscal 2024 and plans to close “a significant number of underperforming stores,” CEO Tim Wentworth told analysts on a call for the company’s fiscal 2024 Q3 earnings period, which ended May 31, 2024. billion compared to an operating loss of $ 6.4

Beauty and Health 261

Beauty and Health Operations Omnichannel Improvements 261

Retail TouchPoints

JUNE 17, 2024

The new joint venture between brand management firm WHP Global and mall owners Simon Property Group , Brookfield Properties and Centennial Real Estate — formed for the purpose of buying beleaguered mall brand Express, Inc. — Bonobos’ wholesale operations also continue uninterrupted. now has a name: Phoenix Retail.

Retail 259

Retail Fashion Toys Operations 259

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

Retail 261

Retail Payment Services Consumer Operations 261

Groove

FEBRUARY 27, 2024

approaching 200 to 250 million in 2024." - Dave Santiago, 00:03:40 "It's a really cool role to play because it's never dull. He is also a skilled negotiator and communicator who has closed multi-million dollar deals with Fortune companies and built high-performance teams.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

RetailMinded

AUGUST 1, 2024

In the age of e-commerce, it is important to ensure that every store owner has the ability to efficiently manage inventory. Regardless, the importance of inventory management remains the same. We will examine some of the latest technologies, such as barcoding, RFID, and inventory management software.

Management 59

Management eCommerce Retail Technology 59

Retail TouchPoints

OCTOBER 2, 2024

“We recognized the importance of FSMA 204 to the industry and we were looking for an easy-to-use and affordable solution that works across our total supply chain, from our suppliers all the way through to the independent owners who operate Save A Lot stores.” FSMA 204 presents more than a data management problem for wholesalers.

Supplies 263

Supplies Electronics Presentation Operations 263

Retail TouchPoints

JULY 14, 2022

is laying off about 5% of its home management staff, consisting of about 160 roles, as part of a wider reorganization effort that will unite the Victoria’s Secret, PINK and Beauty operations under one business structure. Victoria’s Secret (VS&Co.)

Operations 276

Operations Merchant Services Channel Fashion 276

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97