Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores. In July 2024 , Bealls decorated its Roswell, N.M.

Management 276

Management Fulfillment Technology Operations 276

Forrester eCommerce

JULY 18, 2024

“Resilience” an oft quoted and reasonable ideal that technology professionals and by extension, the businesses they serve strive for. Business and technology leaders often manage risk by building systems […]

Technology 273

Technology Management 273

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Many companies have long been using AI and machine-learning technologies to enhance their business practices.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

Technology 283

Technology Order Fulfillment Fulfillment Operations 283

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 262

B2B eCommerce BigCommerce Omnichannel 262

Forrester eCommerce

MAY 24, 2024

Enterprise Architecture Management Suites Are An Architect’s Ally Enterprise architecture management suites (EAMSes) are fundamental to running a successful architecture practice. AI use cases are flourishing in this market, freeing up architects’ […]

Management 259

Management Marketing Information Technology 259

Forrester eCommerce

NOVEMBER 27, 2024

Knowledge Management (KM) is experiencing an exciting transformation fueled by the merging of generative AI and human-centered practices.

Events 431

Events Management Information Technology 431

Forrester eCommerce

JUNE 12, 2024

Forrester Analyst Key Takeaways from SAP Sapphire Orlando 2024

Information 300

Information Technology B2B Management 300

Retail TouchPoints

JUNE 5, 2024

Determining how and where to implement this technology to drive ROI remains a significant challenge. AI tools help forecast demand, analyze market and sales trends, optimize pricing and manage inventory more effectively to increase revenue and lower costs. Tools like visual search enable consumers to use images for searching.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

JULY 23, 2024

Have retailers truly embraced certain technologies? The power of one plus one becoming three is going to be exponentially higher in 2024, not only when it comes to the kind of collabs and the nature of them but the way they’ll come to life in digital, physical or a combination of the two,” Andersson said.

Consumer 262

Consumer Games Retail Other 262

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

Workshop 273

Workshop Supplies POS Presentation 273

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 276

Fulfillment Shipping Costs Management B2B 276

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 293

Mobile Management Technology Customer 293

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities.

Home Furnishings 264

Home Furnishings Omnichannel Supplies Operations 264

Forrester eCommerce

OCTOBER 7, 2024

One of the oldest security technologies – the venerable enterprise firewall – continues to thrive, as highlighted in recently-published: The Forrester Wave: Enterprise Firewall Solutions, Q4, 2024.

Technology 221

Technology Management 221

Retail TouchPoints

JANUARY 3, 2024

Additionally, leveraging technology and data analytics can create a more intuitive and efficient process. Typically, returning items is seen as a hassle, leading to procrastination that disrupts both inventory management and the shopping experience. This is where innovative solutions like doorstep returns come into play.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

NOVEMBER 27, 2024

The alarming reality is that hackers are adopting new methodologies to overcome traditional defensive technologies – and are succeeding. Online shopping is more popular than ever, with 20% of all retail purchases expected to take place online this year, according to the January 2024 eMarketer Forecast. trillion in 2023.)

Retail 290

Retail Technology Supplies Management 290

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. As if this workhorse of retail didn’t have enough to manage, today’s increasingly complex landscape has added other “responsibilities” to the POS. But POS experts are still bullish on the technology.

Point of Sale 260

Point of Sale POS Payment Services Merchant Services 260

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. A few of these key features include things like a drag-and-drop online store builder, automated inventory management tools, multi-channel selling, and an advanced suite of marketing and SEO tools.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

Forrester eCommerce

NOVEMBER 1, 2024

Forrester’s new report, The Sales Performance Management Solutions For Incentive Compensation Landscape, Q4 2024, and pending Forrester Wave™ focus evaluative efforts on the incentive compensation capabilities of sales performance management platforms.

Management 195

Management Operations Technology 195

Forrester eCommerce

SEPTEMBER 25, 2024

Forrester’s report: European Cybersecurity Threats, 2024 offers European security leaders some much-needed clarity. Security Fundamentals Matter More Than Security Theatre Technology and security professionals often find themselves […]

Technology 195

Technology Management 195

Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

Workshop 274

Workshop Cryptography Presentation Technology 274

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. The Real Cost of a Data Breach According to IBM’s 2024 Cost of a Data Breach Report , the average cost of a data breach globally rose to a record $4.88 million last year.

Retail 275

Retail Payment Services Consumer Operations 275

Retail TouchPoints

NOVEMBER 28, 2024

Payments technology is central to the shopping experience. Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. trillion between November 2024 and January 2025. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Forrester eCommerce

MAY 7, 2024

In 2022, I examined the Anti-Money Laundering (AML) landscape in Asia Pacific (APAC), highlighting the key trends and technologies. New hotspots have emerged for money launderers, while innovative technology has also emerged to fight back against them. Since then, much has changed.

Technology 259

Technology Financial Services Management Customer 259

Retail TouchPoints

MARCH 25, 2024

trillion in 2024 to $1.57 Therefore, success in the ecommerce industry in 2024 and beyond requires more than great products and marketing. Operational agility is all about efficiently managing your company’s orders, inventories and other operational aspects. It should come as no surprise that the U.S. trillion in 2029.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal has introduced Adored by David’s , a resale program that will be managed by Arrive Recommerce. We’re excited to unveil Adored by David’s, offering stunning, affordable dresses to help her embrace sustainability without compromise,” said Kelly Cook, President for Brand, Technology and Finance at David’s Bridal in a statement. “By

Document 288

Document Accessories Fashion Shipping 288

Retail TouchPoints

MAY 29, 2024

Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away. The challenge, however, is dealing with too much of a good thing.

POS 326

POS Merchant Services Point of Sale Department Stores 326

Forrester eCommerce

AUGUST 7, 2024

Forrester’s Budget Planning Survey, 2024, uncovers a dual narrative for marketers in the coming year: The challenge lies in managing tight budgets but also in the dichotomy of needing to invest in recent technology- and process-related advancements to stay relevant. Strategic budget divestment is required in this environment.

Technology 259

Technology Management Marketing B2B 259

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Forrester eCommerce

MARCH 12, 2024

Hence, I’m excited to announce The Forrester Wave™: Cybersecurity Consulting Services In Europe, Q1 2024 (available for Forrester clients). As digital threats grow more sophisticated and European and international regulatory landscapes more intricate, the role of cybersecurity consulting services is critical.

Marketing 417

Marketing Information Management Technology 417

Retail TouchPoints

OCTOBER 2, 2024

The ecommerce experience from Trove, which acquired the full-service resale platform Recurate in August 2024 , includes mixed-cart functionality that allows customers to combine both new and used products in a single checkout.

Shopify 277

Shopify Operations Channel Management 277

Forrester eCommerce

OCTOBER 19, 2023

While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace. At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions.

Customer 435

Customer Events Information Technology 435

Retail TouchPoints

JANUARY 9, 2024

How did you see that conversation shift in 2023, and where do you think it’s headed in 2024? Yikun Shao : There were a lot of reactive steps taken during the pandemic — from the rapid adoption of technology and ecommerce to diversifying supply chains — and I think companies are now realizing the benefits of those actions.

Supplies 284

Supplies Shipping Costs Small Business Retail Recommendation 284

Forrester eCommerce

OCTOBER 23, 2024

After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.

Marketing 397

Marketing Information Management Technology 397

Korona

JULY 5, 2024

Discover top retail management software options for 2024. Compare features, pricing, and benefits to find the perfect solution.

Management 104

Management Retail Point of Sale Technology 104