Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Since 2020, the company has outsourced its design, production, marketing and distribution to Chinese licensee Glamel.

Operations 228

Operations Fashion Management Marketing 228

Forrester eCommerce

MAY 13, 2024

In Forrester’s Marketing Survey, 2024, nearly 900 global B2B Marketing executives and operations leaders indicated they expected an overall Marketing budget increase. Yet, our client interactions reveal these increases […]

B2B 293

B2B Marketing Operations Technology 293

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication).

Retail 306

Retail Customer Experience Technology Operations 306

Retail TouchPoints

MARCH 5, 2024

Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release. In January 2024 the retailer’s assortment was certified as 100% vegan. However, at press time, the retailer’s U.S.

Operations 283

Operations Presentation Retail Marketing 283

Retail TouchPoints

OCTOBER 29, 2024

Ringing in a Changing Digital Landscape D2C brands have historically relied heavily on search and social media, which have devoured a significant chunk of their marketing budgets. Nearly 70% of marketing spend has gone to these channels. Search engine marketing Search is still a critical tool driving traffic to online stores.

Gifts 282

Gifts Social Media Mobile Games 282

Retail TouchPoints

JUNE 5, 2024

The experts agree, predicting that global AI in the retail market will surpass $24 billion by 2028 , growing at 24.4% AI tools help forecast demand, analyze market and sales trends, optimize pricing and manage inventory more effectively to increase revenue and lower costs.

eCommerce 272

eCommerce Recommendation Customer Experience Technology 272

Retail TouchPoints

MARCH 8, 2024

3, 2024), with total sales increasing 10% and comparable store sales growing 2% year over year. He pointed to the company’s ongoing goal of opening 100 net-new stores each year, which will continue into 2024, and highlighted the fact that Burlington missed that target in 2023 with its opening of 80 net-new stores. “We

Improvements 259

Improvements Operations Customer Other 259

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). Media and Advertising Became More Contextual (and Measurable) Marketing teams are feeling more pressure to perform. Nicole Silberstein 2. Adam Blair 5.

Sporting Goods 296

Sporting Goods Operations Apparel Consumer 296

Forrester eCommerce

SEPTEMBER 4, 2024

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

Operations 300

Operations Marketing Technology 300

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. For instance, it is much easier for operations to establish and reach success in one facet of the store.

Sporting Goods 292

Sporting Goods Technology Omnichannel Operations 292

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 242

B2B eCommerce BigCommerce Omnichannel 242

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. Key Holiday Shipping Deadlines in 2024 Getting your customers to spend with you is just halfway to the finish line. You can register for the session here.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

NOVEMBER 22, 2024

2, 2024, rose to $115 million , up from the $106.1 Our value proposition continues to resonate in new and existing markets.” In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. million generated in the same period the previous year.

Operations 251

Operations Retail Customer Marketing 251

Retail TouchPoints

MARCH 7, 2024

next month, with an additional three stores planned for later in 2024. In addition, we converted select Asian markets to a licensing model. These actions position us into 2024 and beyond for greater focus on our core banners and regions.” The retailer became an official NBA league marketing partner in the U.S.

Operations 157

Operations Marketing Information Retail 157

Retail TouchPoints

FEBRUARY 19, 2024

Though many of the economic indicators were excellent, including the low unemployment numbers and strong GDP growth, there was a lot of uncertainty in the market throughout the year. Likewise, we’ll consider shifting our iOS budgets until later in November to better optimize the overall performance for this operating system.

eCommerce Marketing 267

eCommerce Marketing eCommerce Marketing Mobile 267

Retail TouchPoints

NOVEMBER 11, 2024

Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. The company’s latest move was in September 2024 , when Walmart tapped StockX to provide pre-verified sneakers for sale on its marketplace.

Electronics 262

Electronics Apparel Operations Marketing 262

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 326

Operations Omnichannel Customer Experience Consumer 326

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Marcus Collins will be the headlining keynoter at RICE 2024, bringing the event’s theme to life.

Retail 230

Retail Article Omnichannel Customer Experience 230

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. The Multichannel Marketing Report 2023 shows Facebook consistently outperforming the former king of online sales, Google Shopping, in a number of categories, including fashion apparel. Social commerce value will keep on growing.

Social Media 299

Social Media Beauty and Health Multichannel eCommerce 299

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? Etail West 2024 is a four-day conference taking place in Palm Springs, California from February 26th through February 29th, 2024 - although the final day is reserved for retailers only. Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world.

Events 195

Events Social Media Download eCommerce 195

FastSpring

AUGUST 30, 2024

FastSpring is thrilled to announce our participation in the Tokyo Game Show 2024 (TGS2024), one of the world’s premier gaming events. At TGS2024, we’ll be demonstrating how FastSpring’s platform can help game developers and publishers of all sizes streamline their operations and expand their reach in the global market.

Merchant Services 126

Merchant Services Games Payments Payment Services 126

Forrester eCommerce

APRIL 1, 2024

APAC B2B companies: If you have a cross-functional alignment success story or have achieved exceptional results from a single function, we want to hear from you. Learn more about our B2B Summit APAC awards.

B2B 259

B2B Marketing Technology Operations 259

Forrester eCommerce

FEBRUARY 12, 2024

Do you sell into multilingual markets, nationally or internationally? We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach.

Technology 317

Technology Customer Experience Operations Marketing 317

Retail TouchPoints

DECEMBER 8, 2023

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico ), along with 1,500 store renovations and 85 store relocations. Vasos called the slowdown “prudent in this environment.”

Apparel 258

Apparel Retail Consumer Customer 258

Retail TouchPoints

DECEMBER 8, 2023

29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year. board of directors in a statement.

Travel 269

Travel Omnichannel Consumer Marketing 269

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. And now, brand marketing teams wonder if the holiday marketing calendar has been elongated too.

Marketing 248

Marketing Social Media Consumer Events 248

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. He has worn every hat at the company, understanding the inner workings of producing, selling and marketing wire mesh throughout his career.

Retail 239

Retail Accessories Marketing Presentation 239

Retail TouchPoints

JULY 24, 2024

The 134-year-old furniture and electronics retailer, which operates primarily in the South and Southwest U.S., 31, 2024, Conn’s generated total consolidated revenue of $1.2 billion in retail sales across strong urban and rural markets in the southern U.S.,” will close 18 stores in Florida, nine in Texas and seven in Arizona.

Electronics 261

Electronics Operations Retail Marketing 261

Groove

FEBRUARY 27, 2024

approaching 200 to 250 million in 2024." - Dave Santiago, 00:03:40 "It's a really cool role to play because it's never dull. ." - Dave Santiago, 00:04:47 "We have a very consumer-centric view and end-user view, which is interchangeable to us." - Dave Santiago, 00:04:18 "The overall revenue US for Cutter & Buck is about 150 million this year.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

NOVEMBER 26, 2024

We work hard to live up to our mission and values every day and represent the values of the communities and customers we serve,” said Tractor Supply, one of the first retailers to make such a move, in a July 2024 statement. “We We have heard from customers that we have disappointed them. We have taken this feedback to heart.”

Supplies 230

Supplies Operations Consumer Marketing 230

Retail TouchPoints

OCTOBER 15, 2024

Bankruptcy Court for the District of Delaware as it prepares to sell “substantially all” of its business operations to rival Do it Best Corp. During the reorganization process, the 75-year-old retailer will continue to operate its 4,500 stores, which are independently owned, except for a corporate-owned location in Palatine, Ill.

Operations 260

Operations Improvements Other Retail 260

Retail TouchPoints

NOVEMBER 15, 2024

5, 2024, the auto parts retailer operated a total of 4,781 stores and serviced 1,125 independently operated Carquest stores. APP is planning to open 60 of these market hub locations by mid-2027, as well as consolidating its distribution centers to 13 large facilities by 2026. 5, 2024, AAP generated $2.1 As of Oct.

Operations 144

Operations Improvements Retail Marketing 144

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. 1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model.

Shipping Costs 238

Shipping Costs Retail Fulfillment Shipping 238

Retail TouchPoints

AUGUST 20, 2024

The retail sector is facing a complex economic environment in 2024. These factors have made it challenging for retailers to plan and execute effective marketing strategies. As a result, many retailers are adopting a more conservative approach to their marketing spend, focusing on efficiency and return on investment (ROI).

PPC 234

PPC Merchant Services Marketing Multi-channel 234

FastSpring

APRIL 4, 2024

What are your company’s big goals for growth in 2024? We want to have an even bigger 2024 — and we know you want the same for your business. The chat was part of a Wynter Games event: Marketing leaders from several leading companies shared their biggest go-to-market bets for 2024.

Merchant Services 78

Merchant Services Payments Payment Services Marketing 78

Retail TouchPoints

SEPTEMBER 3, 2024

Academy Sports + Outdoors has revealed the locations of the nine new stores it plans to open this fall, bringing it closer to the goal the retailer set in March : to open up to 17 new stores during its FY 2024, which began in February 2024. Academy already has opened three locations since the beginning of its fiscal year. Selma, N.C.;

Outdoor 251

Outdoor Apparel Operations Retail 251

Retail TouchPoints

OCTOBER 15, 2024

Walgreens Boots Alliance will close 1,200 stores in the next three years, including 500 closures during its 2025 fiscal year, which will end in August 2025, according to the company’s release discussing its FY 2024 performance. The retailer currently operates approximately 12,500 stores across the U.S., 29, 2024, the retailer had $147.6

Operations 228

Operations Information Retail Marketing 228