Practical eCommerce

JANUARY 8, 2024

Five developments will likely hasten the convergence of ecommerce and physical selling The post Omnichannel Retail Will Accelerate in 2024 appeared first on Practical Ecommerce.

Omnichannel 88

Omnichannel Retail eCommerce Customer Retention 88

Retail TouchPoints

JANUARY 9, 2024

The chainwide rollout is expected to be completed in Q1 2024. The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

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Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

JULY 23, 2024

Let’s dig into three of the trends explored… Trend 1: Welcoming Warm Human Interactions Artificial intelligence (AI) was obviously the topic du jour for our 2024 predictions report, but Noelle Weaver, Managing Partner – North America of Foresight Factory gave a unique spin on the topic.

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Consumer Games Retail Other 263

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. With 90% of the U.S. With these new locations, we will bring to life some of the feedback we’ve heard from listening to our patients,” Carmouche added.

Electronics 306

Electronics Omnichannel Technology Customer Experience 306

Retail TouchPoints

OCTOBER 30, 2024

on May 30, 2024, the brand is unveiling three new stores throughout the month of November. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov. 15, 2024 Orland Square in Orland Park, Ill., After opening its newest outpost at Katy Mills in Katy, Tex. opening on Nov. opening on Nov.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

NOVEMBER 13, 2023

One aspect of this expanded growth story is Brooklinen’s growing store count: the company has nine to date, with plans to “thoughtfully grow” its fleet by the end of 2024. RTP: What have been your strategic areas of focus through 2023 and how will they drive your priorities in 2024?

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Omnichannel B2B Channel Customer 278

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey? Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

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Retail Article Omnichannel Customer Experience 259

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

MAY 20, 2024

2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc. Garnering more than 200 nominations, the Retail TouchPoints editorial team assessed all entries and selected winners based on various guidelines, including: overarching strategy, creative approach, tactical execution and overall results.

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Customer Retention Fulfillment Mobile Customer Experience 299

lateshipment

OCTOBER 2, 2024

As BFCM 2024 approaches in less than two months, it’s time for you to be well-prepared to capitalize on the opportunities and stand out from the competition. Key Preparation Strategies for BFCM 2024 Here are some tips and tricks for you to make the best out of BFCM 2024: 1.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

Home Furnishings 264

Home Furnishings Omnichannel Supplies Operations 264

Retail TouchPoints

JANUARY 11, 2023

alone by 2024, accounting for 20% of total digital ad spend, according to Insider Intelligence. It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media. Retail media spend is projected to reach more than $61 billion in the U.S.

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Omnichannel BigCommerce Retail Social Media 315

Practical eCommerce

MARCH 25, 2024

This week's rundown includes new tools for livestream commerce, cross-border transactions, logistics, omnichannel sales, customer experience, fraud prevention, and more. The post New Ecommerce Tools: March 25, 2024 appeared first on Practical Ecommerce.

eCommerce 125

eCommerce Omnichannel Customer Experience Customer 125

Retail TouchPoints

DECEMBER 12, 2023

Nothing really, except they are all up-and-coming trends that will drive consumption in 2024, according to Pinterest. People on Pinterest aren’t here to passively scroll, they’re here to plan,” said Sydney Stanback, Global Trends and Insights Lead at Pinterest in a recent briefing on the 2024 trends.

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Clothing Social Media Fashion Consumer 278

Retail TouchPoints

MARCH 3, 2023

The retailer expects the existing economic pressures to carry over into the coming year, with comparable sales down 3% to 6% in fiscal 2024, but said its fortunes should improve in fiscal 2025 and beyond. “We Comparable sales fell 9.3% as overall revenue dropped to $14.7 billion , down from $16.4 billion in Q4 2022.

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Real-time inventory management is not just a technological upgrade; it’s a strategic tool for omnichannel retailers.

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Omnichannel Multi-channel Retail Point of Sale 130

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). With all that in mind, it seems clear that AI is set to have another big year in 2024.

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Retail Customer Experience Technology Operations 312

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. Omnichannel doesn’t mean “starts online” and retailers automatically embrace it. More fluid.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

DECEMBER 8, 2023

29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year.

Travel 278

Travel Omnichannel Consumer Marketing 278

Practical eCommerce

MAY 29, 2024

This installment of our weekly rundown includes updates on generative AI, product images, page speed optimization, automated marketing, omnichannel management, and more. The post New Ecommerce Tools: May 29, 2024 appeared first on Practical Ecommerce.

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eCommerce Omnichannel Management Marketing 96

Forrester eCommerce

JUNE 21, 2024

The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, is now live! In this first-ever evaluation of the digital customer interaction solutions (DCIS) market, we analyzed 34 product and strategy criteria for the 11 most important vendors in this space (listed alphabetically): [24]7.ai,

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Channel Customer Marketing Customer Experience 195

Retail TouchPoints

JULY 25, 2024

Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

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Supplies Arts Payment Services Omnichannel 263

365 Retail

JULY 19, 2024

In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Sustainable Visual Merchandising Sustainability continues to be a focal point in retail, influencing display trends in 2024. Integrating omnichannel strategies provides several advantages for retailers.

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Retail Online Catalogues Omnichannel Workshop 104

Retail TouchPoints

OCTOBER 29, 2024

Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. As consumers discover just-right gifts and marketers see their year-end goals achieved, this could mean a merry and bright holiday season all around. Paul Kennedy is AppLovin ’s VP of eCommerce.

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Gifts Social Media Mobile Games 290

Retail TouchPoints

OCTOBER 24, 2024

PetSmart has a strong position with its broad assortment of pet products and service offerings, the Treats Rewards program that offers exceptional value for pet parents, and an omnichannel customer experience that allows pet parents to engage with the brand in the manner most convenient to them.”

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Department Stores Outdoor Home Shopping Retail 258

Practical eCommerce

FEBRUARY 13, 2024

This week's installment includes updates on fulfillment, reverse logistics, international shipping, omnichannel commerce, retail analytics, and headless ecommerce. The post New Ecommerce Tools: February 13, 2024 appeared first on Practical Ecommerce.

eCommerce 93

eCommerce Omnichannel Fulfillment Shipping 93

Retail TouchPoints

JUNE 3, 2024

JD Sports will implement the AI Search solution from Algolia as it seeks to modernize its online presence and stores based on an omnichannel, composable approach. In April 2024 JD Sports beefed up its U.S. Adoption of the solution complements the retailer’s rebranding as simply JD. The retailer had entered the U.S.

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Omnichannel Technology eCommerce Channel 273

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 262

Retail TouchPoints

OCTOBER 16, 2024

In July 2024 Beyond had relaunched the Overstock.com site, which had briefly been bannered with the Bed Bath & Beyond brand name. However, by May 2024 , The Container Store was in danger of being delisted by the New York Stock Exchange due to its stock price falling below $1 per share on average over the previous 30 trading days.

Payment Services 264

Payment Services Omnichannel Customer eCommerce 264

Retail TouchPoints

OCTOBER 16, 2024

Ulta Anticipates Growth to Pick Up in 2025, 2026 The retailer also has maintained its guidance for fiscal 2024, which ends Feb. 3, 2025, with an anticipated $11 billion to $11.2 billion in net sales for the year.

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Beauty and Health Omnichannel Events Retail 263

Retail TouchPoints

JUNE 25, 2024

Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.” Foot Locker had rolled out its FLX loyalty program in North America in February 2020 in order to unify all its brands under a single loyalty platform.

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Mobile Gifts Omnichannel Shipping 258

Retail TouchPoints

OCTOBER 25, 2024

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. In April 2024, the company announced the launch of its “ luxury airline for dogs ,” which quickly expanded to include seven new international and domestic routes.

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Toys Subscription Gifts Supplies 277

Retail TouchPoints

MARCH 6, 2024

In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

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Omnichannel Customer Management Retail 278

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

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Customer Experience Fulfillment Omnichannel Operations 263

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

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Payment Services Retail Supplies Omnichannel 97