Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication).

Retail 298

Retail Customer Experience Technology Operations 298

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

Home Furnishings 241

Home Furnishings Omnichannel Supplies Operations 241

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. With 90% of the U.S. With these new locations, we will bring to life some of the feedback we’ve heard from listening to our patients,” Carmouche added.

Electronics 287

Electronics Omnichannel Technology Customer Experience 287

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey? Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 206

Retail Article Omnichannel Customer Experience 206

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 311

Operations Omnichannel Customer Experience Consumer 311

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. Omnichannel doesn’t mean “starts online” and retailers automatically embrace it. More fluid.

Supplies 285

Supplies Fulfillment Retail Omnichannel 285

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Inventory service challenges are not just operational hiccups but critical barriers that impede customer satisfaction and business growth.

Omnichannel 130

Omnichannel Multi-channel Retail Point of Sale 130

Retail TouchPoints

OCTOBER 3, 2023

is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. beginning in 2024.” Macy’s Inc. in a statement. “Our in a statement.

Omnichannel 244

Omnichannel Operations Presentation Marketing 244

Retail TouchPoints

DECEMBER 8, 2023

29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year. board of directors in a statement.

Travel 255

Travel Omnichannel Consumer Marketing 255

Retail TouchPoints

OCTOBER 29, 2024

Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. His career includes more than 15 years at LifeStreet, where he held multiple positions including Co-founder and President and VP of Business Operations. AppLovin makes technologies that help businesses of every size connect to their ideal customers.

Gifts 270

Gifts Social Media Mobile Games 270

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. Ideally, these apps also should contribute to a better in-store shopper experience.

Customer Experience 231

Customer Experience Customer Retail Workshop 231

Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. For its part, Shein gains credibility as the China-based company faces continued scrutiny from U.S. ” .” ”

Apparel 246

Apparel Omnichannel Operations Channel 246

365 Retail

JULY 19, 2024

In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Sustainable Visual Merchandising Sustainability continues to be a focal point in retail, influencing display trends in 2024. Integrating omnichannel strategies provides several advantages for retailers.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Retail TouchPoints

JUNE 28, 2024

Walgreens Boots Alliance (WBA) has cut its profit forecast for fiscal 2024 and plans to close “a significant number of underperforming stores,” CEO Tim Wentworth told analysts on a call for the company’s fiscal 2024 Q3 earnings period, which ended May 31, 2024. billion compared to an operating loss of $ 6.4

Beauty and Health 210

Beauty and Health Operations Omnichannel Improvements 210

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 226

Customer Experience Fulfillment Omnichannel Operations 226

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 206

Omnichannel Payment Services Retail Webinar 206

Retail TouchPoints

JULY 25, 2024

Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

Supplies 221

Supplies Arts Payment Services Omnichannel 221

Retail TouchPoints

SEPTEMBER 5, 2024

Today’s family is inundated with images of perfection across media channels, so we wanted to flip the script and bring authenticity to our marketing and storytelling that shows real moments.” Kohl’s is promoting this new venture through an omnichannel campaign called “When Life Gets Real, Start Here.”

Shipping Costs 219

Shipping Costs Social Media Omnichannel Gifts 219

Retail TouchPoints

MAY 10, 2023

billion in stock and is projected to close in the second half of 2024. Founded in 1986, Mattress Firm operates over 2,300 brick-and-mortar stores as well as its own ecommerce platform, employing 6,200 retail sales associates. The acquisition will be funded by approximately $2.7 billion in cash and $1.3

Omnichannel 243

Omnichannel eCommerce Platforms Operations eCommerce 243

Retail TouchPoints

OCTOBER 16, 2024

In July 2024 Beyond had relaunched the Overstock.com site, which had briefly been bannered with the Bed Bath & Beyond brand name. However, by May 2024 , The Container Store was in danger of being delisted by the New York Stock Exchange due to its stock price falling below $1 per share on average over the previous 30 trading days.

Payment Services 229

Payment Services Omnichannel Customer eCommerce 229

Retail TouchPoints

MAY 3, 2024

” Building the Save Mart Companies’ Omnichannel Portfolio Instacart and the Save Mart Companies first partnered in 2019 to launch same-day delivery across all of the grocer’s brands. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Retail 254

Retail Omnichannel Mobile Operations 254

Retail TouchPoints

SEPTEMBER 24, 2024

Online Retail Forecast, 2024 to 2029. trillion in 2024 to $1.8 trillion in 2024 to $1.8 in 2023 and projected to increase by 4% in 2024. omnichannel retailers’ online sales. The research and technology firm projects that online U.S. retail sales will increase from $1.2 this year to 29.3% this year to 29.3%

Reference 228

Reference Automotive Consumer Electronics Online Retail 228

Retail TouchPoints

NOVEMBER 20, 2024

digital advertising spend in 2024, according to eMarketer. As it has across the ad-tech industry, programmatic product enhancements led by automation have reduced operational costs and increased the efficiencies associated with precision targeting for all networks.

Retail 228

Retail Omnichannel Technology Improvements 228

Retail TouchPoints

OCTOBER 18, 2024

In December 2023 Dollar General revealed its real estate plans for its 2024 fiscal year, including approximately 800 new store openings. As of August 2024 , the retailer operated more than 20,300 stores under its various banners, including pOpshelf, in the U.S. local time on Oct. and Mexico.

Customer Loyalty 193

Customer Loyalty Download Mobile Operations 193

Retail TouchPoints

JUNE 3, 2024

JD Sports will implement the AI Search solution from Algolia as it seeks to modernize its online presence and stores based on an omnichannel, composable approach. In April 2024 JD Sports beefed up its U.S. Adoption of the solution complements the retailer’s rebranding as simply JD. The retailer had entered the U.S.

Omnichannel 219

Omnichannel Technology eCommerce Channel 219

Retail TouchPoints

MARCH 6, 2024

In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Omnichannel 257

Omnichannel Customer Management Retail 257

Retail TouchPoints

NOVEMBER 14, 2024

28, 2024, Tapestry outperformed expectations, with net sales of $1.51 With over 1,200 directly operated luxury retail locations globally, combined with our robust digital platform, we have a strong framework for the future. In its Q1 for fiscal 2025, which ended Sept. billion in Q2 of fiscal 2025, which ended Sept.

Omnichannel 144

Omnichannel Consumer Channel Marketing 144

Retail TouchPoints

NOVEMBER 5, 2024

But what began out of necessity or an abundance of caution has become habitual; while the percentage dipped slightly in 2023, it rose to 67% in 2024. Improving omnichannel also is key to attracting what ChangeUp terms “power users,” the 47% of grocery shoppers who have mastered both online and in-store environments. will make its U.S.

Mobile 225

Mobile Operations Consumer Shopify 225

Retail TouchPoints

JUNE 25, 2024

Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.” Foot Locker had rolled out its FLX loyalty program in North America in February 2020 in order to unify all its brands under a single loyalty platform.

Mobile 202

Mobile Gifts Omnichannel Shipping 202

Retail TouchPoints

JANUARY 17, 2024

The new Ikea stores will be located in Austin, Texas (scheduled for summer 2024), the Atlanta metro area, and two locations in greater Los Angeles. Looking past 2024, Ikea is planning to open stores in Annapolis and Gaithersburg, Md.; Katy, Texas; and other locations to be named later.

Retail 144

Retail Other Customer Fulfillment 144

Retail TouchPoints

MAY 3, 2023

This will deliver increased operational efficiencies, accelerate our omnichannel capabilities and open new revenue streams.” The brand will continue its current efforts in wholesale and DTC channels this year with a full relaunch planned for 2024. Francesca’s currently operates approximately 454 stores in 45 states.

Apparel 230

Apparel Omnichannel Operations Channel 230

Retail TouchPoints

APRIL 12, 2022

scheduled for completion in 2024. Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. It will support growth of our business as a leading omnichannel retailer.

Fulfillment 244

Fulfillment Toys Omnichannel Supplies 244

365 Retail

MARCH 27, 2024

In 2024, retail businesses must invest in a slick, responsive mobile website and/or app that allows customers to easily browse and buy products in just a few taps, from anywhere. Omnichannel Marketing Means Touchpoints Everywhere Brands also need to consider the sheer omnipresence that is achievable with a consistent omnichannel application.

Mobile 57

Mobile Omnichannel Order Fulfillment Customer Experience 57

Pivotree Blog

JANUARY 31, 2024

With 40,000 attendees, 6,200 brands, and more than 1,000 other exhibitors, NRF 2024 – Retail’s Big Show took the industry by storm, and the dust has all but settled. Omnichannel retail was a key theme, with discussions on how retailers can bridge the gap between online and offline channels to enhance customer satisfaction and drive sales.

Omnichannel 52

Omnichannel Supplies Events Channel 52

Retail TouchPoints

MARCH 21, 2023

As it approaches its 50th anniversary in 2024, Foot Locker has outlined a new transformation strategy “designed to set us up for success for the next 50 years,” said the company’s President and CEO Mary Dillon at an investor presentation on March 20, 2023. The company posted a slight dip in sales in Q4 2022, which ended Jan.

Operations 240

Operations Omnichannel Presentation eCommerce 240

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 240

Omnichannel Accessories Presentation Consumer 240