Retail TouchPoints

MARCH 3, 2023

The retailer expects the existing economic pressures to carry over into the coming year, with comparable sales down 3% to 6% in fiscal 2024, but said its fortunes should improve in fiscal 2025 and beyond. “We

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. In March 2024, Co-op rolled out its own membership program to give consumers access to exclusive offers, discounts and events.

Technology 283

Technology Order Fulfillment Fulfillment Operations 283

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities.

Home Furnishings 264

Home Furnishings Omnichannel Supplies Operations 264

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey?

Retail 256

Retail Article Omnichannel Customer Experience 256

Retail TouchPoints

NOVEMBER 28, 2024

Payments technology is central to the shopping experience. Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. trillion between November 2024 and January 2025. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

JULY 23, 2024

Have retailers truly embraced certain technologies? The power of one plus one becoming three is going to be exponentially higher in 2024, not only when it comes to the kind of collabs and the nature of them but the way they’ll come to life in digital, physical or a combination of the two,” Andersson said.

Consumer 262

Consumer Games Retail Other 262

Retail TouchPoints

JUNE 3, 2024

JD Sports will implement the AI Search solution from Algolia as it seeks to modernize its online presence and stores based on an omnichannel, composable approach. In April 2024 JD Sports beefed up its U.S. Adoption of the solution complements the retailer’s rebranding as simply JD. The retailer had entered the U.S.

Omnichannel 270

Omnichannel Technology eCommerce Channel 270

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 246

Omnichannel Payment Services Retail Webinar 246

Retail TouchPoints

APRIL 12, 2022

scheduled for completion in 2024. as we invest in strengthening our omnichannel ecosystem,” said Dennis Mullahy, Chief Supply Chain Officer for Macy’s Inc. as we invest in strengthening our omnichannel ecosystem,” said Dennis Mullahy, Chief Supply Chain Officer for Macy’s Inc. in a statement. in a statement. “It

Fulfillment 287

Fulfillment Toys Omnichannel Supplies 287

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. And he believes we’ll see a similar focus in 2024. Coming in, I felt this was going to be a proving point for AI. Is it the real deal?

ACH 282

ACH Multi-channel Technology Customer Retention 282

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

NOVEMBER 20, 2023

With pre-populated data, automated rollups and real-time collaboration tools, buyers will be able to easily view and analyze assortments across brands, categories and attributors, resulting in more customer-centric omnichannel assortments.

Department Stores 279

Department Stores lightspeed Omnichannel Accessories 279

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 275

Customer Experience Customer Retail Workshop 275

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 264

Omnichannel Accessories Presentation Consumer 264

Retail TouchPoints

OCTOBER 29, 2024

AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. As consumers discover just-right gifts and marketers see their year-end goals achieved, this could mean a merry and bright holiday season all around.

Gifts 290

Gifts Social Media Mobile Games 290

Retail TouchPoints

SEPTEMBER 24, 2024

Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. trillion in 2024 to $1.8 The research and technology firm projects that online U.S. trillion in 2024 to $1.8 in 2023 and projected to increase by 4% in 2024. omnichannel retailers’ online sales.

Reference 281

Reference Automotive Consumer Electronics Online Retail 281

Retail TouchPoints

MARCH 25, 2024

As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement. Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024.

Omnichannel 239

Omnichannel Technology Improvements Customer 239

Retail TouchPoints

JANUARY 8, 2024

Why Retailers must Prioritize Loss Prevention in 2024 There’s no doubt that loss prevention will be a major priority for retailers of all sectors in 2024. As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss.

Recommendation 259

Recommendation Omnichannel Shipping Costs eCommerce 259

Retail TouchPoints

AUGUST 12, 2024

The earnings results for Allbirds and Warby Parker paint an especially strong picture, considering how both brands have worked to become true omnichannel (and public) organizations. Warby Parker Sees Ecommerce Growth Again For its second quarter of 2024, which ended on June 30, Warby Parker’s net revenue increased 13.3%

Shipping Costs 272

Shipping Costs Omnichannel Improvements Customer Experience 272

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. where Walmart Health plans to open 28 new locations by 2024, bringing the total number of sites to more than 75.

Payment Services 267

Payment Services Supplies Electronics Omnichannel 267

Groove

APRIL 16, 2024

This starts with the platform's omnichannel capabilities that allow business owners to deliver seamless shopping experiences across multiple channels, including web, mobile, social media, and in-store. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

Retail TouchPoints

NOVEMBER 20, 2024

digital advertising spend in 2024, according to eMarketer. However, as technologies and resources have become more widely available, smaller RMNs are now a viable option for brands looking to leverage the benefits of personalized, data-rich campaigns. In fact, it will make up the vast majority — over 91% — of the current U.S.

Retail 274

Retail Omnichannel Technology Improvements 274

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

Social Media 279

Social Media Omnichannel Consumer Apparel 279

Retail TouchPoints

JANUARY 10, 2024

Ecommerce and the shift to omnichannel has been a catalyst. This technology requires virtually no infrastructure changes and can be applied to any warehouse with racking. Not only can this technology improve your inventory accuracy, but you can do more frequent cycle counts with less equipment.

Shipping Costs 309

Shipping Costs Food and Beverages Retail Supplies 309

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

Retail 274

Retail eCommerce Technology Social Media 274

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales.

Gifts 272

Gifts Magazine Information Social Media 272

Retail TouchPoints

MARCH 21, 2023

As it approaches its 50th anniversary in 2024, Foot Locker has outlined a new transformation strategy “designed to set us up for success for the next 50 years,” said the company’s President and CEO Mary Dillon at an investor presentation on March 20, 2023. The company posted a slight dip in sales in Q4 2022, which ended Jan.

Operations 277

Operations Omnichannel Presentation eCommerce 277

Retail TouchPoints

DECEMBER 5, 2023

31, 2024) as part of its multi-year modernization plan, including the unveiling of a “Store of the Future” in Mississauga, Ontario, the debut of the first Walmart Health Hub in Canada, more than $300 million spent on store remodels and renovations, and an expansion of the retailer’s fulfillment network to enhance the ecommerce experience.

Omnichannel 245

Omnichannel Fulfillment Electronics eCommerce 245

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Traditional inventory systems are often marred by outdated technology such as batch processing.

Omnichannel 130

Omnichannel Multi-channel Retail Point of Sale 130

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. Moving Closer to the Omnichannel Ideal. That omnichannel view of understanding is terribly important.”. It’s true that double-digit growth in U.S.

eCommerce 278

eCommerce Omnichannel Fulfillment Order Fulfillment 278

Forrester eCommerce

MARCH 26, 2024

I’m kicking off research on a new technology market! Our Digital Customer Interaction Solutions Landscape, Q1 2024 report is now live, and a Forrester Wave™ evaluation will be publishing in June. Guess what?

Customer 243

Customer Technology Marketing Customer Experience 243

Retail TouchPoints

SEPTEMBER 3, 2024

Retail TouchPoints’ 2024 Store Design & Experience Survey found that these teams are struggling to navigate the rising cost of materials ( 57% , up from 38% in 2023); adapt experiences to new consumer expectations (also 57% , up from 42% in 2023); and react to tighter store design budgets ( 47% , up from 38% in 2023).

Technology 273

Technology Customer Experience Events Consumer 273

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Consumer Behavior Trends in 2024 Card-linked offers are not new, but it looks like their time has finally arrived because they strongly align with the latest consumer preferences. Omnichannel is more omni than ever.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

Retail TouchPoints

NOVEMBER 3, 2023

The company expects to further grow global comps and revenue in fiscal 2024 to the tune of 10% to 12% , and 5% to 7%, respectively. in fiscal 2024, with an ultimate long-term goal of 20,000 U.S. We will become truly global as we create the surround-sound of omnichannel strategies in the 86 markets where we sell Starbucks coffee.”

Technology 277

Technology Omnichannel Operations Marketing 277

Retail TouchPoints

SEPTEMBER 11, 2024

Fortune Business Insights found that fit technology (also known as virtual fitting room or virtual try-on tech) is exhibiting a compound annual growth rate of 20.3% Shoppers increasingly understand the value proposition and are engaging more with the technology; in fact, some now actively expect it from brands, she explained. “We

Recommendation 306

Recommendation Apparel Technology Consumer 306

Retail TouchPoints

FEBRUARY 27, 2024

billion in 2024. However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. We’re investing in our technological infrastructure, our warehousing and logistics infrastructure.

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264

Retail TouchPoints

NOVEMBER 5, 2024

But what began out of necessity or an abundance of caution has become habitual; while the percentage dipped slightly in 2023, it rose to 67% in 2024. Improving omnichannel also is key to attracting what ChangeUp terms “power users,” the 47% of grocery shoppers who have mastered both online and in-store environments. will make its U.S.

Mobile 273

Mobile Operations Consumer Shopify 273