Forrester eCommerce

JUNE 27, 2024

Traditional databases are proving insufficient for generative AI models, which often operate in high-dimensional spaces and require searching for similarities. Learn how vector databases can help fill the gap in this preview of a session at the upcoming Technology & Innovation Summit North America.

Technology 221

Technology Operations 221

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication).

Retail 300

Retail Customer Experience Technology Operations 300

Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them.

Operations 144

Operations Retail Improvements Document 144

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success.

Recommendation 273

Recommendation Channel Operations Technology 273

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 273

Sporting Goods Technology Omnichannel Operations 273

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores. In July 2024 , Bealls decorated its Roswell, N.M.

Management 211

Management Fulfillment Technology Operations 211

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 224

B2B eCommerce BigCommerce Omnichannel 224

Retail TouchPoints

JUNE 5, 2024

Determining how and where to implement this technology to drive ROI remains a significant challenge. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools. In 2024, expect more companies to task AI with the heavy lifting to sift through and analyze monumental sums of data.

eCommerce 256

eCommerce Recommendation Customer Experience Technology 256

Retail TouchPoints

NOVEMBER 22, 2024

To compete, the robots will be required to grasp and lift various items from standard pallets; place them accurately into open cardboard boxes, maximizing space use and ensuring stability; and to operate autonomously and collaborate safely with humans in close quarters. 16, 2024. “We An information session will take place on Dec.

Improvements 216

Improvements Fulfillment Operations Mobile 216

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year.

Omnichannel 289

Omnichannel Operations Technology Improvements 289

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world. Are you in the eCommerce industry?

Events 195

Events Social Media Download eCommerce 195

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. We’ve also integrated modern equipment and technology to enable our providers and patients alike to experience best-in-class healthcare technology.

Electronics 289

Electronics Omnichannel Technology Customer Experience 289

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

Technology 62

Technology Retail Events Operations 62

Retail TouchPoints

OCTOBER 29, 2024

AppLovin makes technologies that help businesses of every size connect to their ideal customers. Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. His career includes more than 15 years at LifeStreet, where he held multiple positions including Co-founder and President and VP of Business Operations.

Gifts 273

Gifts Social Media Mobile Games 273

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities.

Home Furnishings 245

Home Furnishings Omnichannel Supplies Operations 245

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 314

Operations Omnichannel Customer Experience Consumer 314

Retail TouchPoints

NOVEMBER 11, 2024

Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. The company’s latest move was in September 2024 , when Walmart tapped StockX to provide pre-verified sneakers for sale on its marketplace.

Electronics 246

Electronics Apparel Operations Marketing 246

Forrester eCommerce

MAY 13, 2024

In Forrester’s Marketing Survey, 2024, nearly 900 global B2B Marketing executives and operations leaders indicated they expected an overall Marketing budget increase. Breaking that down further, 67% expected their technology budget to increase, 62% anticipated a larger programs budget, and even 59% projected to spend more on personnel.

B2B 293

B2B Marketing Operations Technology 293

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey? The brand has even ventured into the metaverse to bring its dynamic content to life.

Retail 210

Retail Article Omnichannel Customer Experience 210

365 Retail

NOVEMBER 29, 2023

Registration for the Retail Technology Show (RTS), the leading event that connects the industry’s changemakers and brings together Europe’s most forward-thinking retailers and leading tech innovators, is now open. Meanwhile, a new dedicated Ecommerce Pavilion will showcase the latest technologies for digital commerce.

Technology 57

Technology Retail Events Payment Services 57

Retail TouchPoints

NOVEMBER 7, 2024

Aldi , Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify products on Instacart shoppers’ pick lists, following Schnucks ’ July 2024 announcement of a chainwide rollout. locations in August 2024.

Fulfillment 244

Fulfillment eCommerce Electronics Recommendation 244

Groove

FEBRUARY 27, 2024

The conversation delves into the challenges and triumphs of integrating technology and sustainability, which are just pieces of Cutter & Buck's commitment to environmental responsibility. approaching 200 to 250 million in 2024." - Dave Santiago, 00:03:40 "It's a really cool role to play because it's never dull.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Forrester eCommerce

NOVEMBER 7, 2024

According to Forrester’s Marketing Survey, 2024, 69% of global B2C decision-makers increased their investment in content management technology, up from 59% who did so in 2023. Web content management software growth now outpaces the growth of the broader software market and is poised to reach $15.3 Business investment and […]

Management 273

Management B2C Technology Marketing 273

Forrester eCommerce

SEPTEMBER 4, 2024

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

Operations 300

Operations Marketing Technology 300

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Associate apps also need to reflect operating conditions on the ground. Ideally, these apps also should contribute to a better in-store shopper experience.

Customer Experience 235

Customer Experience Customer Retail Workshop 235

Forrester eCommerce

SEPTEMBER 17, 2024

Tech sprawl refers to the uncontrolled expansion or proliferation of technological tools, platforms, systems, and solutions within an organization. As companies grow, merge, and digitally transform, their technology footprint expands, often leading to redundancy and inefficiency.

Reference 243

Reference Technology Information Operations 243

Forrester eCommerce

JULY 11, 2024

Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.

Banking 259

Banking Customer Experience Operations Customer 259

Forrester eCommerce

APRIL 17, 2024

This blog introduces you to the report on how each provider measures up and helps enterprise technology leaders select the right one for their needs. In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them.

Technology 273

Technology Blog Financial Services Banking 273

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Retailers are looking for more feedback at the POS itself and via the PIN pad,” said Jerry Sheldon, VP of Technology at IHL Group in an interview with Retail TouchPoints.

Point of Sale 219

Point of Sale POS Payment Services Merchant Services 219

Retail TouchPoints

OCTOBER 2, 2024

The ecommerce experience from Trove, which acquired the full-service resale platform Recurate in August 2024 , includes mixed-cart functionality that allows customers to combine both new and used products in a single checkout.

Shopify 244

Shopify Operations Channel Management 244

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

365 Retail

NOVEMBER 13, 2024

365 Retail has announced its continued partnership with the Retail Technology Show , scheduled for 2nd and 3rd April 2025 at ExCeL London. The Retail Technology Show connects European retailers with a wide range of technology providers, drawing together exhibitors and attendees from across the retail sector.

Technology 52

Technology Retail Events Information 52

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

Workshop 228

Workshop Supplies POS Presentation 228

Retail TouchPoints

OCTOBER 8, 2024

warehouse that leverages automated fulfillment technology from Fabric , allowing the supermarket retailer to support faster on-demand delivery throughout the borough via Uber Eats. Save A Lot launched a retail media network in February 2024 and deployed a traceability solution earlier this month.

Travel 218

Travel Fulfillment Operations Technology 218

Retail TouchPoints

JANUARY 3, 2024

Additionally, leveraging technology and data analytics can create a more intuitive and efficient process. Embracing a New Kind of Returns Strategy For retailers, the way forward involves a dual approach: prioritizing customer needs while harnessing data to improve operational efficiency.

Retail 260

Retail Shipping Costs Improvements Customer Experience 260

365 Retail

MAY 13, 2024

As well as increasing overall visitor head count by +28% year-on-year, the Retail Technology Show (RTS), the event that connects retail’s changemakers and cutting-edge technology providers, has revealed that the number of senior, decision-making retail attendees also grew in 2024, with over eight in ten visitors in senior level roles.

Events 103

Events Technology Retail Beauty and Health 103

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97