Retail TouchPoints

NOVEMBER 4, 2024

19, 2025 unless it is sold to a U.S.-based James Weiss, Managing Director, Big Drop If the social media platform goes away, millions of passionate consumers — not to mention the brands that use the platform to connect with them — will be devastated. If the current ban on the platform is upheld, it will be blocked in the U.S.

Social Media 298

Social Media Channel Marketing Other 298

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit. RTP: Consumers are especially mindful of value this year.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. retail sales (excluding automotive) up 3.4%

Merchant Services 279

Merchant Services Apparel Mobile Jewelry 279

Retail TouchPoints

FEBRUARY 5, 2025

One of Sephoras most notable findings from the data-gathering process was that most consumers didnt like having their makeup done in most Beauty Studios, largely because they were stationed in the front window of stores. The beauty retailer will use these insights to determine which adjustments need to be made for specific formats.

Merchant Services 269

Merchant Services Arts Games Retail 269

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Fashion Retail 147

Retail TouchPoints

OCTOBER 31, 2024

Millennial and Gen Z-focused fashion retailer Revolve Group is bringing its Revolve and FWRD brand segments to new channels this holiday season, including a pop-up shop at The Grove in Los Angeles and within the new fashion styling game Bellemint. 4, 2025, the retailer will host a holiday shop at The Grove shopping center. 14 to Jan.

Games 278

Games Fashion Mobile Accessories 278

365 Retail

DECEMBER 24, 2024

The retail industry is approaching 2025 with significant momentum and a dynamic landscape shaped by notable developments over the past year. In 2024, the sector navigated a period of change driven by shifting consumer expectations, economic pressures, and evolving workplace dynamics.

eCommerce 62

eCommerce Retail Omnichannel Technology 62

lateshipment

MARCH 15, 2025

56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. This, in turn, leads to repeated WISMO inquiries that consume all of your support reps time.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025.

Consumer 312

Consumer Social Media Retail Multi-channel 312

Retail TouchPoints

OCTOBER 21, 2024

Now, as the company’s 15th birthday nears, Hyman has unveiled her plans to “reinvigorate” the business heading into 2025 and beyond. ” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’”

Consumer 264

Consumer Fashion Shipping Costs Clothing 264

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching.

Retail 179

Retail Customer Experience Technology SEO 179

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). Time-consuming Manual returns management is a time sink of epic proportions. Lets break it down.

Management 130

Management Shipping Costs eCommerce Operations 130

lateshipment

FEBRUARY 1, 2025

But here’s the kicker: 92% of consumers say they’d buy again if the return process is easy. Top 10 Returns Management Software Providers Heres a look at the top e-commerce returns management software providers that you should consider in 2025: 1. That’s a lot of virtual boomerangs making their way back to retailers.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

OCTOBER 8, 2024

Yet the comparisons persist, with many B2B companies frustrated that they can’t fully monetize their ecommerce channel. Consumers have been conditioned to expect the easy, self-service experience of online shopping, regardless of product or platform. Still, consumer conditioning seeps into the B2B experience.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. In order to bypass growth challenges, they are evolving their approach to customer engagement and experience to include new channels and tactics.

Consumer 259

Consumer Channel eCommerce Customer Experience 259

Retail TouchPoints

MAY 28, 2024

As continued inflation drives consumers toward more cost-conscious shopping, TJX — the parent company of TJ Maxx , Marshalls , HomeGoods and Sierra — sees an opportunity for expansion. billion , signaling a broader consumer shift toward off-price channels as economic pressures continue.

Channel 297

Channel Operations Consumer Marketing 297

Kissmetrics

NOVEMBER 26, 2020

Selling to high-end consumers requires a different approach. But that doesn’t mean popular digital channels are off-limits. A ten thousand dollar handbag is well out of reach of the majority of consumers. billion in 2020 to $388 billion in 2025. Digital channels will be essential for luxury brands going forward.

Marketing 363

Marketing PPC SEO Social Media 363

Steve Dennis

DECEMBER 30, 2024

But quite al ot retailers were lucky to get to breakeven, much less keep pace with inflation, as more consumer dollars went to services and essentials. This prediction foucusd on tangible results being generated (heh, heh) in delivering more one-to-one consumer experiences. TJX, Abercrombie & Fitch, Warby Parker).

Retail 167

Retail Multi-channel Department Stores eCommerce 167

Retail TouchPoints

JUNE 3, 2022

Today’s landscape is vastly different because consumers demand a more curated experience wherever and whenever they shop. Accenture estimates that the social ecommerce opportunity will nearly triple by 2025 to reach a whopping $1.2 Consumers discover products through in-feed ads, livestream video feeds, influencer posts and more.

Social Media 297

Social Media Consumer Electronics eCommerce Electronics 297

Retail TouchPoints

SEPTEMBER 2, 2022

Both of Pinduoduo’s larger rivals already have several channels for tapping global markets. Even though the vast majority of Alibaba’s users are within China, the company’s AliExpress cross-border platform and its Lazada subsidiary in Southeast Asia serve many non-Chinese consumers.

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

365 Retail

MARCH 10, 2025

Adam Jay, CEO of fashion resale platform Vinted, has once again been named as the top retail innovator in the 2025 Retail Disruptors & Innovators report, released today by Retail Insider in partnership with the Retail Technology Show (RTS), the flagship event that connects retails changemakers with leading tech providers.

Retail 62

Retail Fashion Clothing Events 62

Mi9

JANUARY 30, 2025

NRF 2025 Show Recap NRF 2025 brought together thousands of retail and consumer brands in an inspiring environment where leaders shared insights, challenges, and strategies for the year ahead. Unified Commerce Seamless customer journeys across all channels remain a top priority for retailers.

POS 52

POS Point of Sale Customer Loyalty Operations 52

ChannelSale

JANUARY 26, 2025

As we approach 2025, the digital marketplace is evolving at an unparalleled pace. If your goal is to establish a seamless, efficient, and cost-effective online business model for 2025 and beyond, the time to act is now. Cross-Platform Consistency : Ensures accuracy across all sales channels.

Merchant Services 59

Merchant Services eCommerce Order Fulfillment Shipping Costs 59

365 Retail

APRIL 8, 2025

Consumers now expect personalised experiences, gamification, and real value in exchange for their loyalty. As we move through 2025, retailers must rethink their strategies and implement innovative approaches to ensure customers keep coming back.

Small Business Retail 52

Small Business Retail Retail Subscription Mobile Payments 52

Retail TouchPoints

SEPTEMBER 23, 2022

19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. At its Sept. The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

AUGUST 15, 2024

One of the things we learned from a recent customer segmentation study is that we have a very active consumer who is seeking solutions that are pleasing for the entire family,” explained Annie Streit, Chief Commercial Officer of Daily Harvest, in an interview with Retail TouchPoints. Retail trial is very low risk.

Retail 263

Retail Consumer Omnichannel Channel 263

365 Retail

MARCH 19, 2025

Despite an economic downturn and evolving consumer behaviour, there are still plenty of opportunities for online retailers to stand out from the crowd and expand into new markets. Exactly.com Payment Expert Saran Talasila According to some reports, UK consumers will spend less in 2025.

Payment Services 57

Payment Services eCommerce Banking Small Business Retail 57

Retail TouchPoints

APRIL 12, 2022

The certified B Corp retailer, which has a goal of being 100% plastic-free by 2025 , will deploy Barrymore for its first multi-channel brand campaign, “Wish-cycling,” which seeks to debunk the myth that plastic recycling can provide a solution to the environmental crisis plastic represents.

Multi-channel 277

Multi-channel Channel Operations Improvements 277

Retail TouchPoints

MARCH 29, 2022

“His customer-first vision combined with broad expertise in performance marketing, customer acquisition and loyalty will be critical to True Religion’s goal of tripling online revenues and achieving 50% ecommerce sales penetration by 2025.”. McCabe replaces Angela Clark, who is now heading digital transformation for Patagonia.

eCommerce 264

eCommerce Accessories Channel Consumer 264

Retail TouchPoints

FEBRUARY 16, 2024

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. Consumers are only one click away from retailers at all times. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

APRIL 24, 2023

retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions. And we’ll continue to see a sizable and growing number of consumers shop in-store from creator recommendations.

Social Media 289

Social Media Electronics Accessories Recommendation 289

365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. Here are five standout reasons why RTS 2025 should be firmly in your diary.

Technology 57

Technology Retail Payment Services Events 57

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”. CEO of Elie Saab in a statement.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers. trillion by 2025. Consider that last year, retail ecommerce sales amounted to nearly $4.9

Retail 298

Retail Social Media Presentation Customer Loyalty 298

iVend

APRIL 2, 2025

Omnichannel Integration Your customers no longer differentiate between shopping online and in-store and often want to use a blend of channels within the one transaction such as ordering online and collecting in the store (click and collect), buying online and returning in the store (BORIS) or ordering in-store for home delivery.

Management 52

Management Payment Services POS Retail 52