ROI Revolution

JANUARY 8, 2025

What’s the best way to kick off 2025 for your brand? We are going to share some of our combined client 2024 Holiday data here and what those insights might suggest should be top of mind for 2025. What do these 2024 holiday advertising insights mean for your brand going into 2025 ? Whats next for your brand in 2025?

Shipping Costs 148

Shipping Costs Channel Events Shipping 148

Forrester eCommerce

OCTOBER 1, 2024

With cybercrime expected to cost $12 trillion in 2025, regulators will take a more active role in protecting consumer data while organizations pivot to adopt more proactive security measures to limit material impacts. Find out more in our 2025 predictions for cybersecurity, risk, and privacy.

Consumer 368

Consumer Management 368

Retail TouchPoints

APRIL 3, 2025

Our teams worked together for two years to create this collection, and I cant wait for consumers to see everything we have to offer.

Sporting Goods 270

Sporting Goods Accessories Apparel Fashion 270

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Management 278

Management Consumer Marketing Other 278

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit. RTP: Consumers are especially mindful of value this year.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

DECEMBER 30, 2024

We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.” “Their hard work and commitment have been instrumental in reaching this milestone.

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Retail 275

Retail Games Consumer Customer 275

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 5, 2024

She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Co-founder Thomas Vellios will continue as Chairman of the Five Below board and work with the executive team to drive the retailers strategic priorities. Park has been CEO of Forever 21 since 2022.

Social Media 289

Social Media Omnichannel Fashion Retail 289

Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. After the acquisition, WBA will continue to operate under Walgreens, Boots and its portfolio of consumer brands. The agreement is subject to customary closing conditions, including receiving required regulatory approvals and final buy-in from WBA shareholders.

B2B 232

B2B Operations Management Customer 232

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Fashion Retail 147

Salsify

JANUARY 23, 2025

Salsify publishes its 2025 consumer research report a survey of nearly 2,000 U.S. respondents highlighting the latest consumer trends and the ever-changing buying journey.

Consumer 157

Consumer eCommerce 157

Retail TouchPoints

NOVEMBER 4, 2024

19, 2025 unless it is sold to a U.S.-based James Weiss, Managing Director, Big Drop If the social media platform goes away, millions of passionate consumers — not to mention the brands that use the platform to connect with them — will be devastated. If the current ban on the platform is upheld, it will be blocked in the U.S.

Social Media 298

Social Media Channel Marketing Other 298

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. retail sales (excluding automotive) up 3.4%

Merchant Services 279

Merchant Services Apparel Jewelry Mobile 279

Kissmetrics

AUGUST 30, 2021

If you are still focused on millennials, it’s time to start paying attention to a new generation of consumers. Gen Z consumers are savvy buyers and can spot inauthentic advertising. percent of BNPL users by 2025: BNPL allows Gen Z access to greater flexibility (and little to no interest rates.) Research Gen Z Culture.

Consumer 351

Consumer PayPal Social Media Article 351

Retail TouchPoints

FEBRUARY 28, 2025

J.Jill has chosen Mary Ellen Coyne as its new CEO, replacing retiring CEO Claire Spofford , who will step down on April 30, 2025. Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. ”

Apparel 221

Apparel Customer Experience Consumer Retail 221

Retail TouchPoints

OCTOBER 11, 2024

Walmart will work with Solar Landscape to support 74 commercial rooftop solar projects that are expected to come online in 2024 and 2025 and create nearly 43 megawatts of solar capacity for communities in Maryland and Illinois.

Operations 278

Operations Consumer 278

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. The retail vacancy rate was 4.1%

Presentation 147

Presentation Retail Department Stores Consumer 147

lateshipment

MARCH 15, 2025

56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. This, in turn, leads to repeated WISMO inquiries that consume all of your support reps time.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

JANUARY 3, 2025

The proposal claims that DEI holds litigation, reputational and financial risks to the company, and therefore financial risks to the shareholders, according to materials prepared for the next Costco shareholders meeting on Jan. Our efforts around diversity, equity and inclusion follow our code of ethics.

Supplies 278

Supplies Improvements Retail Consumer 278

Retail TouchPoints

MARCH 26, 2025

Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. In January 2025 , former CEO Michael Casey announced his retirement after spending 15 years in the leadership role. billion in less than six years.

Apparel 147

Apparel Multichannel Accessories Retail 147

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. While physical stores still account for most of consumer spending, ecommerce continues to grow steadily.

eCommerce 78

eCommerce Payment Services Payments Retail 78

Forrester eCommerce

SEPTEMBER 27, 2024

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

Consumer 195

Consumer Customer Experience B2C Customer 195

Forrester eCommerce

OCTOBER 24, 2024

As retailers brace for a challenging 2025, technology will play a crucial role in offsetting the impact of waning consumer demand on their business.

Retail 222

Retail Technology Consumer 222

Retail TouchPoints

OCTOBER 21, 2024

Under the collaboration agreement Beyond will earn a fee equal to 0.25% of Kirkland’s quarterly retail and ecommerce revenue beginning in Kirkland’s first quarter of fiscal 2025 (which will begin in February 2025), as well as an incentive fee equal to 1.5% of Kirkland’s incremental growth in ecommerce revenue.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

365 Retail

DECEMBER 24, 2024

The retail industry is approaching 2025 with significant momentum and a dynamic landscape shaped by notable developments over the past year. In 2024, the sector navigated a period of change driven by shifting consumer expectations, economic pressures, and evolving workplace dynamics.

eCommerce 64

eCommerce Retail Omnichannel Technology 64

Forrester eCommerce

FEBRUARY 25, 2025

For those of us in the US who track the economy and its implications for consumers and the brands that sell to them, it’s been a head-spinning couple of months. Policies have been coming at us fast and furious as a new administration looks to stamp its mark on the economy. Of course, the US […]

Consumer 195

Consumer Customer Experience B2C Customer 195

Retail TouchPoints

MARCH 5, 2025

Our strategy is all about creating todays Tarzhay , offering everyday discovery and delight for millions of families and ensuring Target is a consumer favorite for years to come. The retailer revealed these long-term plans along with financial results of its 2024 fiscal year, which ended Feb. Targets net sales decreased by 0.8%

Food and Beverages 179

Food and Beverages Clothing Supplies Toys 179

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. followed by a global rollout, according to Bloomberg. The stores will have rotating installations, including ticketed shows inspired by popular series, and restaurants featuring food from its unscripted shows.

Games 264

Games Operations Consumer Retail 264

Retail TouchPoints

APRIL 24, 2024

Previously scheduled to be completed by the second half of Q4 2024, Google now anticipates the change will take place sometime in 2025. In what has become a recurring plotline, Google has once again delayed third-party cookie deprecation on its Chrome web browser.

Information 255

Information Marketing Consumer 255

Retail TouchPoints

FEBRUARY 26, 2025

Launched in 2003, Revolve Group connects a community of consumers and global fashion influencers with more than 1,000 emerging, established and owned brands. The store will temporarily close for renovations; it is set to reopen with a fresh look in fall 2025.

Fashion 221

Fashion Accessories Apparel Consumer 221

Retail TouchPoints

JUNE 30, 2021

That growth rate looks likely to continue, with the overall secondhand market projected to double in the next five years, reaching $77 billion in annual sales by 2025. Clark isn’t exaggerating: 33 million consumers bought secondhand apparel for the first time in 2020, according to the report. In 2020, 36.2

Fashion 264

Fashion Clothing Apparel Consumer 264

Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 286

POS Gifts Operations Arts 286