Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

FEBRUARY 28, 2025

J.Jill has chosen Mary Ellen Coyne as its new CEO, replacing retiring CEO Claire Spofford , who will step down on April 30, 2025. Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. ”

Apparel 221

Apparel Customer Experience Consumer Retail 221

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

Retail TouchPoints

FEBRUARY 16, 2024

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

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Management Consumer Marketing Other 278

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand?

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit. RTP: Consumers are especially mindful of value this year.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

AUGUST 1, 2022

trillion in 2025, and this growth means that AR experiences will “have the potential to change the social commerce game for brands targeting tech-savvy consumer demographics,” according to a recent TIME report. And now more than ever, the experiences they crave are found within augmented reality.

Customer Experience 317

Customer Experience Customer Clothing Gifts 317

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

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POS Gifts Operations Arts 286

Retail TouchPoints

DECEMBER 30, 2024

We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.” “Their hard work and commitment have been instrumental in reaching this milestone.

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Retail 275

Retail Games Consumer Customer 275

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Fashion Retail 147

Retail TouchPoints

FEBRUARY 5, 2025

One of Sephoras most notable findings from the data-gathering process was that most consumers didnt like having their makeup done in most Beauty Studios, largely because they were stationed in the front window of stores. The beauty retailer will use these insights to determine which adjustments need to be made for specific formats.

Merchant Services 269

Merchant Services Arts Games Retail 269

Retail TouchPoints

DECEMBER 5, 2024

“Returns play an important role within the retail ecosystem and offer an additional touch point for retailers to provide a positive interaction with their customers,” said Katherine Cullen, VP of Industry and Consumer Insights at NRF in statement.

Customer Experience 162

Customer Experience Consumer Retail Customer 162

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. While physical stores still account for most of consumer spending, ecommerce continues to grow steadily.

eCommerce 78

eCommerce Payment Services Payments Retail 78

lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. After the acquisition, WBA will continue to operate under Walgreens, Boots and its portfolio of consumer brands. The agreement is subject to customary closing conditions, including receiving required regulatory approvals and final buy-in from WBA shareholders.

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B2B Operations Management Customer 232

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. First, lets remember that a visit to a store is an experience in itself.

Presentation 147

Presentation Retail Department Stores Omnichannel 147

Retail TouchPoints

MARCH 26, 2025

Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. Palladini brings more than 30 years of senior leadership experience to the baby and child apparel retailer. Carters has brought in a new President and CEO to ramp up its growth initiatives.

Apparel 147

Apparel Multichannel Accessories Retail 147

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. For its part, Adidas expects that DTC will account for half of total net sales and generate more than 80% of targeted topline growth by 2025.

eCommerce 232

eCommerce Sporting Goods Games Article 232

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching.

Retail 179

Retail Customer Experience Technology SEO 179

Forrester eCommerce

SEPTEMBER 27, 2024

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

Consumer 195

Consumer Customer Experience B2C Customer 195

Retail TouchPoints

MARCH 5, 2025

Our strategy is all about creating todays Tarzhay , offering everyday discovery and delight for millions of families and ensuring Target is a consumer favorite for years to come. The retailer revealed these long-term plans along with financial results of its 2024 fiscal year, which ended Feb. Targets net sales decreased by 0.8%

Food and Beverages 179

Food and Beverages Clothing Supplies Toys 179

lateshipment

FEBRUARY 1, 2025

But here’s the kicker: 92% of consumers say they’d buy again if the return process is easy. Clearly, a smooth returns experience isn’t just a nice-to-have; it’s a must to build a loyal customer base. Collects and organizes customer data to help you reduce returns while improving your customer experience.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Forrester eCommerce

FEBRUARY 25, 2025

For those of us in the US who track the economy and its implications for consumers and the brands that sell to them, it’s been a head-spinning couple of months. Policies have been coming at us fast and furious as a new administration looks to stamp its mark on the economy. Of course, the US […]

Consumer 195

Consumer Customer Experience B2C Customer 195

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). Time-consuming Manual returns management is a time sink of epic proportions. Lets break it down.

Management 130

Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

Games 264

Games Operations Consumer Retail 264

Retail TouchPoints

MARCH 19, 2025

Pop-up stores also can put down roots as a permanent retail location, as Revolve Group did in January 2025 following its successful pop-up at LAs The Grove. 8, 2025 in New Orleans, to products in this case the retailers National Football League-licensed apparel collection.

Events 179

Events Food and Beverages Fashion Apparel 179

Retail TouchPoints

FEBRUARY 28, 2025

Consumers who sign up for the program through March 19, 2025 will be entered to win, and they can earn the chance to make additional entries by taking on free challenges, such as completing extended profile questions or recruiting friends to join the club.

Consumer 191

Consumer Marketing Customer Experience Operations 191

365 Retail

MARCH 29, 2025

Email marketing has been a cornerstone of digital marketing strategies for years, but in 2025, it is playing an even more crucial role in the retail industry. As consumer expectations evolve, businesses must leverage email marketing to deliver personalized and data-driven experiences that foster long-term relationships.

Marketing 57

Marketing Retail Mobile Recommendation 57

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025.

Consumer 312

Consumer Social Media Retail Multi-channel 312

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Love is beautiful and magical but can be messy and unpredictable — it’s a winding path with twists and turns unique to each customer’s story,” said Bill Brace, President of Kay Jewelers in a statement.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. Taking place January 15-16 from 10 a.m.

Consumer 289

Consumer Food and Beverages Beauty and Health Toys 289

Retail TouchPoints

AUGUST 15, 2024

The design will be rolled out at select locations beginning this year with the full rollout to all new and existing stores set to launch in January 2025.

Outdoor 316

Outdoor Demo Customer Experience Events 316