Retail TouchPoints

OCTOBER 8, 2024

The Problem with Comparing B2B and B2C Buying Experiences For too long, the assumption has been that B2B would follow the path of B2C in delivering buying experiences online. Consumers have been conditioned to expect the easy, self-service experience of online shopping, regardless of product or platform.

B2B 243

B2B eCommerce Platforms eCommerce B2C 243

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Love is beautiful and magical but can be messy and unpredictable — it’s a winding path with twists and turns unique to each customer’s story,” said Bill Brace, President of Kay Jewelers in a statement.

Jewelry 259

Jewelry Customer Customer Experience Operations 259

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. For its part, Adidas expects that DTC will account for half of total net sales and generate more than 80% of targeted topline growth by 2025.

eCommerce 189

eCommerce Sporting Goods Games Article 189

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores.

Customer Experience 269

Customer Experience Customer Shopify Accessories 269

RetailMinded

JULY 30, 2024

IoT cloud solutions are revolutionizing the retail industry, making it more efficient and customer-focused. As we look to 2025, these technologies are set to play an even bigger role. Omnichannel Retailing By 2025, retailers will seamlessly blend online and offline experiences to meet customer expectations.

Payment Services 59

Payment Services eCommerce Retail Supplies 59

Retail TouchPoints

AUGUST 15, 2024

The design will be rolled out at select locations beginning this year with the full rollout to all new and existing stores set to launch in January 2025.

Outdoor 284

Outdoor Demo Customer Experience Events 284

Retail TouchPoints

OCTOBER 19, 2020

Eighty-four percent of consumers say being treated like a person, not a number, is very important to winning their business. However, there is a clear frustration amongst businesses in driving ROI, as 80% of marketers are on track to abandon personalization efforts by 2025. . Build an Audience of One. Behavior > Decisions.

Customer Experience 158

Customer Experience Customer Recommendation Events 158

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. Taking place January 15-16 from 10 a.m.

Consumer 263

Consumer Food and Beverages Beauty and Health Toys 263

Retail TouchPoints

JULY 3, 2024

Two brands known for their commitment to sustainability, Grove Collaborative and Blueland , are marking Plastic-Free July with new tools and a fun consumer campaign, respectively. Grove customers can search and shop for reduced plastic alternatives through its Beyond Plastic digital badging system. “In

Consumer 236

Consumer Customer Retail Customer Experience 236

Retail TouchPoints

SEPTEMBER 12, 2024

Over the past 11 years, Grove Collaborative has built a name for itself as conscious consumers’ go-to supplier for everyday essentials. With these shifts, Grove hopes to not only improve the customer experience but also realize tangible gains in site conversion and customer lifetime value.

Subscription 219

Subscription Shopify eCommerce Mobile 219

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit. RTP: Consumers are especially mindful of value this year.

Marketing 228

Marketing Social Media Consumer Events 228

Retail TouchPoints

AUGUST 12, 2024

The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. We believe the combination of elevated product, storytelling and customer experience in the coming quarters will position the business to return to top-line growth in 2025 and enable us to build long-term shareholder value.”

Shipping Costs 227

Shipping Costs Omnichannel Improvements Customer Experience 227

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025.

Consumer 293

Consumer Social Media Retail Multi-channel 293

Retail TouchPoints

DECEMBER 5, 2023

CVS CostVantage, which the company plans to launch in 2025, will define the drug cost and related reimbursement with contracted pharmacy benefit managers (PBMs) and payors, using a transparent formula built on the cost of the drug, a set markup and a fee reflecting the care and value of pharmacy services.

Consumer 236

Consumer Improvements Management Retail 236

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

365 Retail

MARCH 26, 2024

Nearly half (45%) of UK consumers have been using savings accumulated during Covid-19 lockdowns to offset the cost-of-living crisis, according to new research from the Retail Technology Show (RTS), the industry’s leading event taking place on 24 & 25 April 2024 at London’s Olympia. while Boomers reported the smallest pots at £4,069.20.

Consumer 104

Consumer Technology Events Banking 104

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology.

Technology 154

Technology Consumer Retail Other 154

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. You can consume a video on social media, or ask your favorite influencer a question live, and be able to press a button to buy it instantly.”

Consumer 208

Consumer Channel eCommerce Customer Experience 208

Retail TouchPoints

SEPTEMBER 20, 2023

Consumers wishing to upcycle their watches will receive a prepaid shipping label, and the brand will inspect, clean and refurbish used watches with a working battery to prepare them for resale. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 250

Shipping Labels Shipping Consumer Customer Experience 250

Retail TouchPoints

JUNE 3, 2022

Today’s landscape is vastly different because consumers demand a more curated experience wherever and whenever they shop. According to Accenture , social commerce is “the integration of social experiences and ecommerce transactions in a single path to purchase, enabled by a single platform.” Not anymore.

Social Media 260

Social Media Consumer Electronics Electronics Channel 260

Retail TouchPoints

AUGUST 15, 2024

One of the things we learned from a recent customer segmentation study is that we have a very active consumer who is seeking solutions that are pleasing for the entire family,” explained Annie Streit, Chief Commercial Officer of Daily Harvest, in an interview with Retail TouchPoints. Retail trial is very low risk.

Retail 227

Retail Consumer Omnichannel Channel 227

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. 75% of U.S.

Retail 255

Retail Customer Experience Omnichannel Channel 255

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Recommendation 146

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 236

Technology Point of Sale Customer Experience Customer Loyalty 236

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers. trillion by 2025. Increase engagement and customer satisfaction with real-time delivery notifications.

Retail 271

Retail Social Media Presentation Customer Loyalty 271

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Bringing Luxury Online.

eCommerce 252

eCommerce Omnichannel Comparison Shopping Recommendation 252

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 226

Subscription B2B Mobile Customer Experience 226

Retail TouchPoints

JUNE 10, 2024

In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space.

Marketing 278

Marketing Customer Social Media POS 278

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 259

POS Omnichannel Mobile Improvements 259

Retail TouchPoints

JULY 23, 2024

As recently as April 2024 Google said it was still moving toward cookie deprecation even as it postponed the actual implementation, this time until 2025, for the third time since the original January 2020 announcement. We’re discussing this new path with regulators and will engage with the industry as we roll this out.”

Technology 242

Technology Blog Channel Marketing 242

Retail TouchPoints

JULY 28, 2023

New store openings will gradually ramp up over the next few years, with plans for 80 in 2024 and then 90 a year in 2025 and beyond, until the target of 3,000 is met. “We consumer spending on goods is moderating,” said Lawton. In Q2 2023, Tractor Supply saw net sales increase 7.2% year-over-year to $4.18

Supplies 238

Supplies Document Improvements Marketing 238

365 Retail

AUGUST 20, 2024

Small spaces, while challenging, offer a unique opportunity to create intimate and engaging environments that can significantly influence consumer behaviour. Whether it’s a narrow aisle, a compact window display, or a small corner of a shop, each area must be optimised to draw attention, guide customers, and ultimately drive sales.

Events 98

Events Retail Customer Experience Technology 98

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

eCommerce 300

eCommerce Retail Payment Services Social Media 300

Retail TouchPoints

MAY 9, 2022

Foot Locker has entered an “enhanced” relationship with adidas in which the brands will work together to improve product innovation, create elevated experiences and drive deeper customer connectivity.

Retail 255

Retail Apparel Games Consumer 255

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. Today 96% of Chinese consumers shop online-offline, or cross-channel.

White Paper 221

White Paper Customer Multi-channel Fashion 221

Retail TouchPoints

MAY 6, 2022

The pandemic has also affected consumer behavior, creating another challenging variable for retailers as they navigate uncertain market conditions. With companies like Amazon and Netflix raising the bar in terms of personalization and convenience, customers now expect and require similar seamless and targeted experiences.

Retail 263

Retail Management Information Consumer 263

lateshipment

NOVEMBER 4, 2024

cities, states and retail categories 2024 Holiday Forecast : Get an expert outlook on carrier reliability, factors impacting on-time performance, shipping costs, and consumer expectations for the holiday season. But how can businesses avoid the pitfalls of peak-season shipping while still providing a seamless experience?

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130