Forrester eCommerce

OCTOBER 23, 2024

Find out what’s in store for software developers in our 2025 predictions for software development. AI assistants are only the beginning of the generative AI software development revolution.

Technology 461

Technology Operations Customer 461

Forrester eCommerce

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

Customer Experience 396

Customer Experience Customer 396

ROI Revolution

JANUARY 8, 2025

What’s the best way to kick off 2025 for your brand? We are going to share some of our combined client 2024 Holiday data here and what those insights might suggest should be top of mind for 2025. What do these 2024 holiday advertising insights mean for your brand going into 2025 ? Whats next for your brand in 2025?

Shipping Costs 148

Shipping Costs Channel Events Shipping 148

Forrester eCommerce

AUGUST 1, 2024

Today, Forrester released our 2025 Budget Planning Guides. It’s always an exciting time when we gather survey data and insights from our client conversations to produce a set of collective recommendations that B2B marketing executives should consider for the year ahead.

B2B 445

B2B Marketing Recommendation Channel 445

Retail TouchPoints

MARCH 26, 2025

Focusing on CX Fundamentals Since the beginning of 2025, Advance has opened six stores in Florida, New Jersey, Tennessee and Virginia. Our team members are committed to providing the right parts and the right service for our pro and DIY customers in their communities.

Customer Experience 147

Customer Experience Operations Improvements Retail 147

Forrester eCommerce

OCTOBER 23, 2024

After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.

Marketing 398

Marketing Information Management Technology 398

Forrester eCommerce

OCTOBER 22, 2024

After a period of strong technology investment, the emphasis in 2025 will shift to making existing technologies work harder through improved adoption, integration, and optimization. Learn more in our 2025 predictions for technology leaders.

Technology 369

Technology Improvements Customer 369

Forrester eCommerce

DECEMBER 10, 2020

Forrester forecasts the AI software market will grow to $37 billion by 2025. Find out what's driving the growth and where the limitations are in this blog post.

Marketing 518

Marketing Blog Customer 518

Retail TouchPoints

JANUARY 2, 2025

Vendors in Partnership (VIP), a dynamic community of retailers and solution providers aiming to improve how industry players work together, is partnering with Retail TouchPoints to elevate its 2025 Award winners, who will be revealed at an exclusive awards ceremony on January 10 in New York City.

Retail 162

Retail Events Customer Experience Improvements 162

Forrester eCommerce

OCTOBER 23, 2024

The key to automation success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. To help you strike that balance, here’s a preview of Forrester’s automation predictions for 2025.

Customer 368

Customer 368

Retail TouchPoints

DECEMBER 30, 2024

We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.” “Their hard work and commitment have been instrumental in reaching this milestone.

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. owned and operated stores through fiscal 2025, which ends in October 2025. They know our customers by name.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

DECEMBER 12, 2024

Lowes has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party online marketplace and loyalty program enhancements that will bring its DIY and professional programs into a single ecosystem. The home improvement retailer also plans to open 10 to 15 stores per year for the next several years.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

JANUARY 8, 2025

Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. To celebrate the launch of the partnership, customers can receive $10 off orders of $50 or more through Jan. in as fast as one hour. ” . ”

eCommerce 298

eCommerce Improvements Customer Retail 298

Forrester eCommerce

DECEMBER 2, 2024

Read this blog to get a look at what won't happen in the year ahead in our 2025 anti-predictions. It's predictions season at Forrester.

Blog 370

Blog B2C Marketing Customer 370

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025. Customers will receive a printout of the digital coupons that are loaded to their loyalty card for reference as they shop.

Reference 274

Reference Customer Improvements Retail 274

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. We built these stores with our customers’ sentiments in mind,” DePinto added. Since then, 7-Eleven has been using the stores as innovation testing grounds for the entire chain. “We

Customer 277

Customer Customer Experience Operations Retail 277

Retail TouchPoints

FEBRUARY 4, 2025

JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk items. Our business customers are no exception, and this new tool helps create an opportunity for us to be more accessible and efficient in our delivery of bulk order purchases.

eCommerce 191

eCommerce B2B Customer Small Business Retail 191

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. ” Patel Goyal will move into her new role in January 2025, reporting directly to Silverman.

Gifts 279

Gifts Operations Customer Experience Events 279

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

JANUARY 6, 2025

19, 2025 for the chance to win $300,000 in cash and industry services, as well as the opportunity to be merchandised in Albertsons banner supermarkets. We are thrilled to host this competition again as it not only creates opportunities for emerging brands but also allows us to discover new and innovative products to delight our customers.

Food and Beverages 277

Food and Beverages Presentation Retail Customer 277

Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. In October 2024, Wentworth reported that the company would close 1,200 stores over three years, including 500 in the 2025 fiscal year alone, to focus on its “legacy strength as a pharmacy-led company.”

B2B 232

B2B Operations Management Customer 232

Retail TouchPoints

NOVEMBER 22, 2024

million customers also continues to grow. In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. BJ’s Wholesale Club will raise its annual membership fees by $5 to $60 per year, and its Club+ fee will rise $10 to $120 per year, effective Jan. billion to $4.98

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That is ecommerce post-purchase experience 101.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

FEBRUARY 21, 2025

Knowing what your customers top return reasons are is the first step to mitigating the impact of growing returns. As we delve into the top reasons behind these returns, we’ll uncover insights to help you transform potential pitfalls into opportunities for customer satisfaction and loyalty. And thats what well discuss here.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Loyalty 130

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Marketing 497

Retail TouchPoints

DECEMBER 19, 2024

Nicholson brings 30 years of retail industry experience to the role, which he will assume in early 2025, including more than 20 years with Aholds U.S. Stop & Shop has appointed Lee Nicholson, currently SVP of Procurement for its parent company Ahold Delhaize USA , as its new EVP and Chief Merchant.

Operations 265

Operations Management Retail Customer 265

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Management 278

Management Consumer Marketing Other 278

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273