Retail TouchPoints

MAY 10, 2024

Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. will be great news for Irish customers, and we’re looking forward to opening its virtual doors in 2025,” said John Boumphrey, Ireland and UK Country Manager at Amazon in a statement. The launch of Amazon.ie

Fulfillment 257

Fulfillment eCommerce Management Operations 257

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Customer 497

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. Your advertising creative needs to give your audience — in this case your target customers — something they find valuable.

Customer Experience 317

Customer Experience Customer Clothing Gifts 317

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

Games 264

Games Operations Consumer Retail 264

365 Retail

NOVEMBER 13, 2024

365 Retail has announced its continued partnership with the Retail Technology Show , scheduled for 2nd and 3rd April 2025 at ExCeL London. The 2025 event will feature more than 400 exhibitors, and organisers anticipate an attendance of over 16,000 retail professionals. Registration for the 2025 Retail Technology Show is now open.

Technology 52

Technology Retail Events Information 52

365 Retail

JULY 11, 2024

Hobbycraft has confirmed plans to open seven new stores in 2025, following the recent opening of its fifth store of 2024 in Blackpool. While many retail businesses have shifted focus to online platforms, Hobbycraft regards its stores as vital hubs for its customers.

Workshop 108

Workshop Arts Social Media Presentation 108

365 Retail

NOVEMBER 11, 2024

After several successful years at London Olympia and numerous memorable moments, the Retail Technology Show will transition to a larger venue for its 2025 edition. A well-designed stand is crucial for making the most of networking and customer engagement opportunities.

Technology 52

Technology Retail Events Arts 52

Forrester eCommerce

SEPTEMBER 27, 2024

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

Consumer 195

Consumer Customer Experience B2C Customer 195

Retail TouchPoints

OCTOBER 8, 2024

Connect product data with key stakeholders in the supply chain to create better online customer experiences. This is especially true in B2B, where online purchases are more complex and most customers are buying a product with multiple parts. Before AI can deliver any benefits, clean your product data.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

eCommerce 218

eCommerce Sporting Goods Games Article 218

Retail TouchPoints

DECEMBER 6, 2021

Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores. McKinsey estimates that online luxury sales will more than triple to $91 billion by 2025, a boost that is being driven by digitally savvy millennial and Gen Z shoppers.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

RetailMinded

JULY 30, 2024

IoT cloud solutions are revolutionizing the retail industry, making it more efficient and customer-focused. As we look to 2025, these technologies are set to play an even bigger role. Omnichannel Retailing By 2025, retailers will seamlessly blend online and offline experiences to meet customer expectations.

Payment Services 59

Payment Services eCommerce Retail Supplies 59

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of 5.7%.

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

NOVEMBER 14, 2024

The deal is projected to be finalized during Q1 2025, subject to customary closing conditions and regulatory approvals. Walmart , and in March 2024 Wonder raised $700 million and revealed plans for operating 90 food hall locations by the end of 2025. In February 2024 Wonder opened a new food hall location in a Quakertown, Pa.

Operations 147

Operations Customer Experience Customer Retail 147

365 Retail

MAY 29, 2024

After several successful years at London Olympia and numerous memorable moments, the Retail Technology Show will transition to a larger venue for its 2025 edition. RTS 2025 will take place on 2 and 3 April 2025 at ExCeL London.

Technology 62

Technology Retail Events Arts 62

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

NOVEMBER 20, 2024

no-kill” in 2025. The Welcome to the Family coupons are valid through November 2025, and pet parents must visit a brick-and-mortar Petco location to get the booklets and redeem the coupons.

Events 268

Events Management Retail Customer Experience 268

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Customer Experience 272

Customer Experience Operations Technology Marketing 272

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

Customer 277

Customer Customer Experience Operations Retail 277

365 Retail

MAY 16, 2024

This comprehensive revamp will continue throughout 2025. The transformed stores will feature increased ranges across many categories, including TV and computing, an enhanced space designed to serve customers better, a more efficient in-store mobile area, and back-of-house improvements to support store colleagues.

Customer Experience 62

Customer Experience Improvements Customer Omnichannel 62

Forrester eCommerce

JULY 18, 2024

Our Planning Guides will steer you toward budgeting decisions that set you up for success in 2025. Get a preview of what to expect when the guides launch on August 1.

Customer Experience 326

Customer Experience B2B Management Technology 326

Retail TouchPoints

OCTOBER 19, 2020

However, there is a clear frustration amongst businesses in driving ROI, as 80% of marketers are on track to abandon personalization efforts by 2025. . On the contrary, retailers are looking to gain and retain customers in the challenging economy of the COVID-19 pandemic, and personalization is the best way to achieve this goal.

Customer Experience 172

Customer Experience Customer Recommendation Events 172

Forrester eCommerce

NOVEMBER 7, 2024

With a new administration set to take office in 2025, a different set of economic policies will come into play, shaping consumer sentiment and driving spending behavior. We aren’t sure quite yet exactly what these policies will be – just as for brands, campaign promises often diverge significantly from the delivered experience.

Consumer 195

Consumer Customer Experience B2C Customer 195

Retail TouchPoints

APRIL 13, 2021

Petco has committed to increasing its assortment of sustainable products to 50% by the end of 2025, reinforcing its pledge of corporate social responsibility.

Accessories 176

Accessories Improvements Other Retail 176

Retail TouchPoints

AUGUST 15, 2024

The design will be rolled out at select locations beginning this year with the full rollout to all new and existing stores set to launch in January 2025.

Outdoor 316

Outdoor Demo Customer Experience Events 316

Retail TouchPoints

AUGUST 9, 2022

The company outlined three 2025 goals that form its first urgent commitments to improve CBH products: 60% certified preferred fibers in its textile assortment; 50% Forest Stewardship Council (FSC)-certified furniture; and 100% Greenguard Gold Certified Crate & Kids furniture.

Supplies 320

Supplies Improvements Customer Experience Operations 320

Retail TouchPoints

SEPTEMBER 12, 2024

With these shifts, Grove hopes to not only improve the customer experience but also realize tangible gains in site conversion and customer lifetime value. The company initiated the process of migrating its customer and subscriber base to Shopify, which will serve as the foundation of the replatform, in July 2024.

Subscription 272

Subscription Shopify eCommerce Mobile 272

Retail TouchPoints

JULY 3, 2024

Through the end of July, customers are encouraged to post images of swaps for unnecessary plastic (such as wrapping bananas, which have their own natural covering) and tagging Blueland on Instagram. Grove customers can search and shop for reduced plastic alternatives through its Beyond Plastic digital badging system. “In

Consumer 264

Consumer Customer Retail Customer Experience 264

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 279

Shipping Costs Retail Fulfillment Shipping 279

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Forrester eCommerce

AUGUST 7, 2024

Forrester’s Budget Planning Survey, 2024, uncovers a dual narrative for marketers in the coming year: The challenge lies in managing tight budgets but also in the dichotomy of needing to invest in recent technology- and process-related advancements to stay relevant. Strategic budget divestment is required in this environment.

Technology 259

Technology Management Marketing B2B 259

Retail TouchPoints

NOVEMBER 6, 2024

To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025. RFMN is a retail media and ad tech company that specializes in providing solutions to independent grocers, mid- to large-scale chain supermarkets and convenience stores.

Retail 263

Retail Events Operations Management 263

Retail TouchPoints

NOVEMBER 17, 2023

Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

Retail TouchPoints

OCTOBER 17, 2024

The first two kiosks are located at Boston-area malls; eight more will be deployed throughout New England in the coming weeks and into 2025. The vision test and prescription cost $20 , but shipping and prescription costs are waived if customers purchase $49 glasses from Zenni, which does not operate brick-and-mortar stores.

Shipping Costs 290

Shipping Costs Reference Shipping Operations 290