Retail TouchPoints

MAY 10, 2024

Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. will be great news for Irish customers, and we’re looking forward to opening its virtual doors in 2025,” said John Boumphrey, Ireland and UK Country Manager at Amazon in a statement. The launch of Amazon.ie

Fulfillment 257

Fulfillment eCommerce Management Operations 257

Retail TouchPoints

DECEMBER 6, 2021

Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores. McKinsey estimates that online luxury sales will more than triple to $91 billion by 2025, a boost that is being driven by digitally savvy millennial and Gen Z shoppers.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

eCommerce 230

eCommerce Sporting Goods Games Article 230

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Financial Services Retail 536

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

Games 264

Games Operations Consumer Retail 264

Forrester eCommerce

OCTOBER 23, 2024

Banks need to get ready for a major challenge in 2025: a simultaneous decline in customer experience and worsening profitability. But fear not, because there is a solution to this double whammy: innovation.

Banking 195

Banking Customer Experience Customer 195

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 283

Customer Experience Customer Improvements Retail 283

Forrester eCommerce

NOVEMBER 18, 2018

a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. There we were.

Other 348

Other Customer Customer Experience Management 348

Forrester eCommerce

FEBRUARY 18, 2020

labor force will be run by 18 to 35-year-olds by 2025, many studies (like this […]. And becoming more responsible for making purchase decisions while on the job. Whether you believe projections that most of the U.S.

B2B 449

B2B Customer Experience Marketing Customer 449

Retail TouchPoints

AUGUST 9, 2022

The company outlined three 2025 goals that form its first urgent commitments to improve CBH products: 60% certified preferred fibers in its textile assortment; 50% Forest Stewardship Council (FSC)-certified furniture; and 100% Greenguard Gold Certified Crate & Kids furniture.

Supplies 321

Supplies Improvements Customer Experience Operations 321

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of 5.7%.

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

OCTOBER 8, 2024

Connect product data with key stakeholders in the supply chain to create better online customer experiences. This is especially true in B2B, where online purchases are more complex and most customers are buying a product with multiple parts. Before AI can deliver any benefits, clean your product data.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Retail TouchPoints

DECEMBER 5, 2024

“Kruti is a world-class leader with a proven ability to drive growth by obsessing over the customer experience,” said Etsy CEO Josh Silverman in a statement. Etsy is at an inflection point; we must stay true to our roots while innovating and evolving to meet the ever-changing needs of today’s customer.

Gifts 278

Gifts Operations Customer Experience Events 278

Retail TouchPoints

APRIL 13, 2021

Petco has committed to increasing its assortment of sustainable products to 50% by the end of 2025, reinforcing its pledge of corporate social responsibility.

Accessories 188

Accessories Improvements Other Retail 188

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Forrester eCommerce

JULY 18, 2024

Our Planning Guides will steer you toward budgeting decisions that set you up for success in 2025. Get a preview of what to expect when the guides launch on August 1.

Customer Experience 326

Customer Experience B2B Management Technology 326

Retail TouchPoints

OCTOBER 19, 2020

However, there is a clear frustration amongst businesses in driving ROI, as 80% of marketers are on track to abandon personalization efforts by 2025. . On the contrary, retailers are looking to gain and retain customers in the challenging economy of the COVID-19 pandemic, and personalization is the best way to achieve this goal.

Customer Experience 178

Customer Experience Customer Recommendation Events 178

Retail TouchPoints

DECEMBER 4, 2024

slated to open in early 2025. “We are passionate about enabling our customers’ business and personal goals and providing each customer with the tools and solutions to succeed. . This relationship with Verizon will further enhance our commitment to providing innovative solutions and exceptional customer experiences.”

Customer Experience 286

Customer Experience Customer Retail 286

Retail TouchPoints

AUGUST 15, 2024

The design will be rolled out at select locations beginning this year with the full rollout to all new and existing stores set to launch in January 2025.

Outdoor 316

Outdoor Demo Customer Experience Events 316

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Customer Experience 273

Customer Experience Operations Technology Marketing 273

Forrester eCommerce

SEPTEMBER 27, 2024

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

Consumer 195

Consumer Customer Experience B2C Customer 195

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. billion in 2025. Digital experience platforms (DXP).

Customer Experience 146

Customer Experience Customer Technology Recommendation 146

365 Retail

JULY 11, 2024

Hobbycraft has confirmed plans to open seven new stores in 2025, following the recent opening of its fifth store of 2024 in Blackpool. While many retail businesses have shifted focus to online platforms, Hobbycraft regards its stores as vital hubs for its customers.

Workshop 110

Workshop Arts Social Media Presentation 110

Retail TouchPoints

NOVEMBER 22, 2024

In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. BJ’s Wholesale Club will raise its annual membership fees by $5 to $60 per year, and its Club+ fee will rise $10 to $120 per year, effective Jan. The increases are the first in seven years. million members.

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

Customer 277

Customer Customer Experience Operations Retail 277

Retail TouchPoints

DECEMBER 12, 2024

Lowes has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party online marketplace and loyalty program enhancements that will bring its DIY and professional programs into a single ecosystem. The home improvement retailer also plans to open 10 to 15 stores per year for the next several years.

Fulfillment 250

Fulfillment Supplies Improvements Customer 250

Retail TouchPoints

JULY 3, 2024

Through the end of July, customers are encouraged to post images of swaps for unnecessary plastic (such as wrapping bananas, which have their own natural covering) and tagging Blueland on Instagram. Grove customers can search and shop for reduced plastic alternatives through its Beyond Plastic digital badging system. “In

Consumer 264

Consumer Customer Retail Customer Experience 264

Retail TouchPoints

NOVEMBER 17, 2023

Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

Retail TouchPoints

DECEMBER 13, 2024

expansion in 2025. We are incredibly proud of the growth weve achieved this year and excited for whats to come in 2025 and beyond. Primark plans to put even more time and money into its U.S. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S.,

Accessories 221

Accessories Apparel Retail Customer Experience 221

Retail TouchPoints

NOVEMBER 20, 2024

no-kill” in 2025. The Welcome to the Family coupons are valid through November 2025, and pet parents must visit a brick-and-mortar Petco location to get the booklets and redeem the coupons.

Events 272

Events Management Retail Customer Experience 272

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 284

POS Gifts Operations Arts 284

Retail TouchPoints

JUNE 3, 2022

Accenture estimates that the social ecommerce opportunity will nearly triple by 2025 to reach a whopping $1.2 social commerce will more than double, reaching $99 billion by 2025, with the biggest opportunities in industries like home décor, apparel and consumer electronics. In the U.S.,

Social Media 297

Social Media Consumer Electronics Electronics Channel 297

Forrester eCommerce

JULY 16, 2020

These themes are already starting to play out now but will be far more prominent by 2025 and table stakes by […]. As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe. Out of that research, four clear themes have emerged.

Banking 284

Banking Financial Services Customer Experience Customer 284

Retail TouchPoints

SEPTEMBER 12, 2024

With these shifts, Grove hopes to not only improve the customer experience but also realize tangible gains in site conversion and customer lifetime value. The company initiated the process of migrating its customer and subscriber base to Shopify, which will serve as the foundation of the replatform, in July 2024.

Subscription 273

Subscription Shopify eCommerce Mobile 273