Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

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Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

FEBRUARY 16, 2024

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

DECEMBER 5, 2024

“Kruti is a world-class leader with a proven ability to drive growth by obsessing over the customer experience,” said Etsy CEO Josh Silverman in a statement. Etsy is at an inflection point; we must stay true to our roots while innovating and evolving to meet the ever-changing needs of today’s customer.

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Gifts Operations Customer Experience Events 279

Retail TouchPoints

FEBRUARY 28, 2025

J.Jill has chosen Mary Ellen Coyne as its new CEO, replacing retiring CEO Claire Spofford , who will step down on April 30, 2025. Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. ”

Apparel 221

Apparel Customer Experience Consumer Retail 221

Forrester eCommerce

AUGUST 1, 2024

Getting customer experience back on track will require doubling down on what matters most to customers. Explore a few of our recommendations for 2025.

Customer Experience 244

Customer Experience Customer Recommendation Management 244

Retail TouchPoints

JANUARY 10, 2025

Even at our peak in 2019 our best year for Experiences ever we did not generate a profit. The move will eliminate 180 full-time positions and 248 part-time guides, with full-time employees continuing to receive their salaries through March 9, 2025.

Outdoor 274

Outdoor Travel Apparel Books 274

Retail TouchPoints

DECEMBER 4, 2024

slated to open in early 2025. “We are passionate about enabling our customers’ business and personal goals and providing each customer with the tools and solutions to succeed. . This relationship with Verizon will further enhance our commitment to providing innovative solutions and exceptional customer experiences.”

Customer Experience 289

Customer Experience Customer Retail 289

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. Your advertising creative needs to give your audience — in this case your target customers — something they find valuable.

Customer Experience 317

Customer Experience Customer Clothing Gifts 317

365 Retail

JANUARY 9, 2025

In this article, well explore how these platforms stack up in terms of scalability, advanced features, and automation, helping you determine which is better suited for your business in 2025. The post Scaling Your Ecommerce Business: Shopify Email vs. Klaviyo in 2025 appeared first on Retail News and Events.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

DECEMBER 30, 2024

We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.” “Their hard work and commitment have been instrumental in reaching this milestone.

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

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Management Consumer Marketing Other 278

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

Customer 277

Customer Customer Experience Operations Retail 277

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Marketing 497

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

lateshipment

MARCH 15, 2025

The Impact of Post-Purchase Experience on Customer Loyalty Post-purchase experience is an essential building block for customer loyalty and driving your Customer Lifetime value (CLV). Go beyond generic messagesuse customer data to tailor updates, recommendations, and exclusive offers.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

DECEMBER 12, 2024

Lowes has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party online marketplace and loyalty program enhancements that will bring its DIY and professional programs into a single ecosystem. The home improvement retailer also plans to open 10 to 15 stores per year for the next several years.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

NOVEMBER 20, 2024

no-kill” in 2025. The Welcome to the Family coupons are valid through November 2025, and pet parents must visit a brick-and-mortar Petco location to get the booklets and redeem the coupons.

Events 272

Events Management Retail Customer Experience 272

Forrester eCommerce

SEPTEMBER 9, 2024

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

Recommendation 285

Recommendation B2B Customer Experience B2C 285

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025.

Reference 274

Reference Customer Improvements Retail 274

Retail TouchPoints

MARCH 6, 2025

Starting March 30, 2025, Stewart Glendinning will take the role after initially joining the company in a senior role to support Dollar Tree’s enterprise-wide transformation. I look forward to working closely with Stewart as we seek to accelerate growth at Dollar Tree in 2025. Dollar Tree has found its new Chief Financial Offer.

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Operations Retail Customer Experience Customer 243

Retail TouchPoints

NOVEMBER 22, 2024

In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. BJ’s Wholesale Club will raise its annual membership fees by $5 to $60 per year, and its Club+ fee will rise $10 to $120 per year, effective Jan. The increases are the first in seven years. million members.

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Operations Retail Customer Marketing 276

lateshipment

MARCH 27, 2025

This is especially important when it comes to e-commerce businesses shipping with UPS, as if the latter loses the package or delivers it damaged to the customer, it is the e-commerce business that bears the brunt of a compromised customer experience and loss of repeat sales. Less hassle, more savingsits a win-win.

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Payment Services eCommerce Shipping Costs Document 130

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

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POS Gifts Operations Arts 286

Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. In October 2024, Wentworth reported that the company would close 1,200 stores over three years, including 500 in the 2025 fiscal year alone, to focus on its “legacy strength as a pharmacy-led company.”

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B2B Operations Management Customer 232

Retail TouchPoints

FEBRUARY 18, 2025

“ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience. The company also has introduced an innovative scheduling initiative in which employes are trained in multiple areas of the business (e.g.

Electronics 261

Electronics Fulfillment Management Customer Experience 261

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.

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eCommerce Payment Services Payments Retail 78

Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

DECEMBER 6, 2021

Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores. McKinsey estimates that online luxury sales will more than triple to $91 billion by 2025, a boost that is being driven by digitally savvy millennial and Gen Z shoppers.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Further, it encourages customers to browse again, often leading them to spend even more. Ready to upgrade your returns experience? Caught between a rock and a hard place, it can be difficult to see a way out. Book a demo today!

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Definition eCommerce Customer Retention Shipping Costs 130

lateshipment

FEBRUARY 1, 2025

Top 10 Returns Management Software Providers Heres a look at the top e-commerce returns management software providers that you should consider in 2025: 1. LateShipment.com LateShipment.coms returns experience management software helps you streamline your returns and exchange processes. Sanctions auto refunds based on specific triggers.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

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Shipping Costs Retail Fulfillment Shipping 280