Retail TouchPoints

FEBRUARY 18, 2025

. “ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience. curbside fulfillment and different sales sections like appliances or home theater) so they can be deployed across multiple stores.

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

Fulfillment 258

Fulfillment eCommerce Management Operations 258

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

NOVEMBER 22, 2024

In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. BJ’s Wholesale Club will raise its annual membership fees by $5 to $60 per year, and its Club+ fee will rise $10 to $120 per year, effective Jan. The increases are the first in seven years. million members.

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Further, it encourages customers to browse again, often leading them to spend even more. It requires system updates, customer service intervention, and extra accounting work. Ready to upgrade your returns experience?

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

lateshipment

MARCH 3, 2025

In other words, you can fulfill more orders, processing them faster and without errors. Improve Package ETAs and Drives Customer Experience Typically speaking, the faster the package reaches the customer, the better it is. The post Your Ultimate Guide to Shipping Automation in 2025 appeared first on Lateshipment.com.

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

DECEMBER 17, 2024

Solar panels will be incorporated into more than 50 stores, meaning that more than 80% of Walmart Chiles energy will be renewable, and 25 new recycling points will be added across the country by 2025.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

MARCH 14, 2025

Many of these items will be available for customers to take home, and for larger items like sofas, the new stores proximity to the Wayfair fulfillment center in McDonough, Ga. In January 2025 Wayfair exited its Germany business after 15 years without turning the company into a household brand in the country.

Fulfillment 165

Fulfillment Improvements Customer Customer Experience 165

Retail TouchPoints

MARCH 25, 2025

For Hy-Vee RedMedia advertisers, the Carrot Ads capabilities will be available later in 2025. This will also simultaneously improve the customer shopping experience through ad tech capabilities that drive ad personalization and make product discovery easier. More details below.)

Fulfillment 147

Fulfillment eCommerce Operations Customer 147

lateshipment

FEBRUARY 1, 2025

How fast are return and exchange requests getting fulfilled? Returns management automation integrates with your other business systems to help facilitate streamlined management of the returns process, ultimately resulting in a positive and optimized customer experience. What are the reasons for product returns?

Management 130

Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

MARCH 7, 2025

The 2025 KPMG Modernizing Payments study, based on quantitative research conducted in September 2024, surveyed 690 retailers spanning multiple verticals in Europe, Asia-Pacific, the Middle East and North America.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

NOVEMBER 14, 2024

The deal is projected to be finalized during Q1 2025, subject to customary closing conditions and regulatory approvals. Walmart , and in March 2024 Wonder raised $700 million and revealed plans for operating 90 food hall locations by the end of 2025. In February 2024 Wonder opened a new food hall location in a Quakertown, Pa.

Operations 147

Operations Customer Experience Customer Retail 147

Retail TouchPoints

JANUARY 12, 2025

Walker had a fireside chat with Radar CEO Nick Patrick at the NRF 2025 session, The Future of Geolocation in Retail. In 2023, the retailer started using the app to help manage one of the industrys biggest grey market challenges: the sneaker craze.

Sporting Goods 275

Sporting Goods Mobile Shipping Travel 275

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Omni-Commerce: A Unified Shopping Experience The future of retail is omnichannel.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 5, 2025

20 New Brick-and-Mortar Stores Planned for 2025 As part of ongoing efforts to add more than 300 stores over 10 years, Target plans to open approximately 20 new stores this year, the majority being large-format locations, as well as investing in remodeling many more across the country, according to a company statement. billion to $106.6

Food and Beverages 179

Food and Beverages Clothing Supplies Toys 179

Kibo

MARCH 28, 2025

Shoptalk 2025 has wrapped, and the KIBO team is buzzing with excitement! This powerful network, built around KIBO’s Order Management System (OMS), ensures retailers can meet and exceed today’s demanding customer expectations. Shoptalk 2025 reaffirmed the dynamic and ever-evolving nature of the retail industry.

EDI 62

EDI Retail Events Shipping Costs 62

Retail TouchPoints

OCTOBER 25, 2024

Walmart has begun integrating prescription medications into its delivery offerings in six states, with plans to expand to 49 states by the end of January 2025. Customers in Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin can now add their prescriptions to orders placed online or via the Walmart app.

Customer 214

Customer eCommerce Customer Experience Mobile 214

ChannelSale

JANUARY 26, 2025

As we approach 2025, the digital marketplace is evolving at an unparalleled pace. Whether you’re an established business or a new entrepreneur, staying on top of trends, adopting new technologies, and meeting customer expectations are essential for future-proofing your business operations.

Merchant Services 59

Merchant Services eCommerce Order Fulfillment Shipping Costs 59

lateshipment

NOVEMBER 4, 2024

Read USPS’ peak season surcharges for 2024 in detail UPS (Canada) The following surcharges are applicable between September 8, 2024, to January 18, 2025 unless mentioned otherwise. For e-commerce businesses, minimizing these additional costs and ensuring on-time delivery are key to maintaining customer trust and satisfaction.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JANUARY 17, 2025

A second store at another Westgate property is slated to follow later in 2025. Shaw believes Starboard Group has the right combination of flexibility, supply chain infrastructure and experience in carefully curating product assortments to appeal to these vacationers, whether theyre at sea or on terra firma.

B2B 278

B2B Travel Retail Shipping 278

iVend

APRIL 2, 2025

Beyond POS: Enhancing Customer Experience and Efficiency True retail management software extends beyond pure POS – it includes functionality that will help you to enhance customer experiences and operational efficiency. Even if you dont offer this now, you do not want to lock yourself out of doing so in the future.

Management 52

Management Payment Services POS Retail 52

Retail TouchPoints

MARCH 27, 2025

To mark the launch, new and existing Uber Eats users can get 40% off orders of $50 or more (up to $30 ) through March 31, 2025. Petco has made its extensive assortment of pet products available for on-demand delivery via a new partnership with Uber Eats encompassing all the retailers locations in the contiguous U.S.

Subscription 147

Subscription Supplies Technology Retail 147

Retail TouchPoints

JULY 26, 2024

If a buyer needs an order fulfilled by a certain deadline and you misinform them, they may switch to a supplier that can meet their needs. Eye on the Future Gartner predicts that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur via digital channels. Inaccurate information on delivery times.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Retail TouchPoints

MARCH 19, 2025

Ikea will open its new store on Londons Oxford Street on May 1, 2025, featuring 62,430 square feet of retail space across three levels.

Home Furnishings 147

Home Furnishings Accessories Improvements Retail 147

Retail TouchPoints

APRIL 19, 2021

Amazon’s role as an employer has been under intense scrutiny recently due to the highly publicized unionization effort at a fulfillment center in Bessemer, Ala. Amazon is now the world’s second-largest U.S. based employer after Walmart. Although the vote came out against unionization , Bezos said he wasn’t happy with the outcome.

Fulfillment 299

Fulfillment Technology Recommendation Customer 299

Retail TouchPoints

NOVEMBER 17, 2023

Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

Retail TouchPoints

JANUARY 2, 2023

The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data. Taking the right technological path to deliver a superior customer experience.

Supplies 317

Supplies Retail Technology Omnichannel 317

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. They’re supposed to be small and intimate,” Bodkins added.

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264

365 Retail

JANUARY 20, 2025

OnBuy– whichhasjustbeen named inthe 2025 SundayTimes 100 Techlist of Britain’s fastest-growing private technology companies – isnowusing AI across the entirecompanyforoptimisation, enhancingboth customer and retail experiences. 2025 will mark a transition year for us we are ready for our next phase of growth.

eCommerce 62

eCommerce eCommerce Platforms Technology Improvements 62

Retail TouchPoints

MAY 9, 2023

The brand then uses data and algorithms to gauge real-time customer interest and feedback, which is then relayed to supplier partners via its proprietary supplier management system. Production for specific SKUs is accelerated, reduced or paused based on market demand.

Fashion 278

Fashion Fulfillment Apparel Order Fulfillment 278

Retail TouchPoints

MARCH 20, 2024

Lore himself even added $100 million to the funding pot to support Wonder’s top three priorities: Physical expansion: The company plans to reach 35 physical locations by the end of 2024 and 90 by the end of 2025. At the top of the list are two new food hall storefronts in Teterboro and Ledgewood, N.J.,

Technology 312

Technology Operations Improvements Customer Experience 312