Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. She will oversee product, marketing, member support, trust and safety, and strategy and operations.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Management 278

Management Consumer Marketing Other 278

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer. Are there great co-tenants?

POS 286

POS Gifts Operations Arts 286

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. That’s why these immersive experiences need to be a near-term goal, and not part of retailers’ five-year plan.

Customer Experience 317

Customer Experience Customer Clothing Gifts 317

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

Retail TouchPoints

NOVEMBER 22, 2024

Our value proposition continues to resonate in new and existing markets.” In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. The increases are the first in seven years. We delivered robust membership growth and hit a milestone of 7.5 million members.

Operations 276

Operations Retail Customer Marketing 276

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Marketing 497

Retail TouchPoints

JANUARY 28, 2025

and Targets Roundel to share what is top-of-mind for retail executives in 2025. You get into your functional teams finance and marketing or whatever and you talk about all the things you want to automate. Amazon has so many offerings, and it’s all around their concept of full-funnel marketing.

Retail 214

Retail Merchant Services Definition Workshop 214

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.” .

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

FEBRUARY 18, 2025

For going on two years, Kirklands has been working to improve its performance through a combination of inventory refreshes and marketing adjustments. 1, 2025), preliminary results show net sales of approximately $148 million driven by comparable store growth of 1.6% is now a central pillar of that effort.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

NOVEMBER 6, 2024

To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025. This collaboration empowers local grocers to enhance their in-store advertising with real-time promotions and elevate engagement with customers and CPG partners.

Retail 278

Retail Events Operations Management 278

365 Retail

MARCH 29, 2025

Email marketing has been a cornerstone of digital marketing strategies for years, but in 2025, it is playing an even more crucial role in the retail industry. As consumer expectations evolve, businesses must leverage email marketing to deliver personalized and data-driven experiences that foster long-term relationships.

Marketing 57

Marketing Retail Mobile Recommendation 57

Retail TouchPoints

MARCH 7, 2025

Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in the stock market for nearly 100 years. The deal is expected to close by Q4 of the 2025 fiscal year. Sycamore will pay $11.45

B2B 232

B2B Operations Management Customer 232

Forrester eCommerce

SEPTEMBER 9, 2024

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

Recommendation 284

Recommendation B2B Customer Experience B2C 284

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025.

Reference 274

Reference Customer Improvements Retail 274

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.

eCommerce 78

eCommerce Payment Services Payments Retail 78

Retail TouchPoints

APRIL 1, 2025

Since a soft launch in mid-February 2025, the new app has generated revenue that exceeded initial development costs, underscoring the importance of mobile as a key touch point. Boardriders had previously partnered with NewStore to launch the Roxy Club App in 2021.

Mobile 147

Mobile Marketing Customer Customer Experience 147

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods.

Sporting Goods 275

Sporting Goods Mobile Shipping Travel 275

Retail TouchPoints

DECEMBER 6, 2024

That is why Carters, the baby and childrens retailer behind Carters, OshKosh BGosh, Little Planet and Skip Hop , recently implemented a fresh direction and approach that spans marketing, product development and even store design. Reimagined marketing creative and campaigns that authentically demonstrate the new realities of modern parenthood.

Apparel 289

Apparel Fashion Social Media Consumer 289

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Additionally, you can offer bonus credits for multiple orders, further incentivizing frequent shoppers and enhancing customer retention. Further, it encourages customers to browse again, often leading them to spend even more.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

FEBRUARY 5, 2025

These projects also tend to require external partners, especially if theyre experts in emerging areas that resonate with Coachs hottest market: Gen Z. Retailers like Sephora and Coach are increasingly aggregating and democratizing this data to inform all kinds of store design decisions, from strategic shifts to tactical, store-level changes.

Merchant Services 269

Merchant Services Arts Games Retail 269

Retail TouchPoints

MARCH 11, 2021

At the same time Adidas reported currency-neutral sales growth of 1% in Q4 2020, following declines across markets earlier in the year as a result of the pandemic. Nonetheless, Adidas is optimistic, citing the recovery seen in Q4 2020, its strong market position and attractive growth prospects for the sporting goods industry as a whole.

eCommerce 232

eCommerce Sporting Goods Games Article 232

Retail TouchPoints

DECEMBER 5, 2024

“Retailers recognize the value of returns and their integration with brand loyalty, and many are prioritizing their returns capacity to ensure a seamless customer experience.”

Customer Experience 162

Customer Experience Consumer Retail Customer 162

lateshipment

FEBRUARY 1, 2025

Top 10 Returns Management Software Providers Heres a look at the top e-commerce returns management software providers that you should consider in 2025: 1. LateShipment.com LateShipment.coms returns experience management software helps you streamline your returns and exchange processes. Market Leader: $650/month, billed annually.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back. Walgreens Agrees to $192.5M

Retail 278

Retail Payments Payment Services Supplies 278

lateshipment

MARCH 3, 2025

Improve Package ETAs and Drives Customer Experience Typically speaking, the faster the package reaches the customer, the better it is. With automated shipping software streamlining your shipping processes, youre better placed to offer your customers fast deliveries without a heavy price tag. Ready to ship smarter?

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching. Marketers are ready for it. The good news?

Retail 179

Retail Customer Experience Technology SEO 179

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Financial Services Retail 536

lateshipment

FEBRUARY 1, 2025

Returns management automation integrates with your other business systems to help facilitate streamlined management of the returns process, ultimately resulting in a positive and optimized customer experience. You see, almost 85% of customers say theyll turn their backs on a brand after a negative return experience.

Management 130

Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

JUNE 10, 2024

In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space.

Marketing 299

Marketing Customer Social Media POS 299

Retail TouchPoints

FEBRUARY 28, 2025

Consumers who sign up for the program through March 19, 2025 will be entered to win, and they can earn the chance to make additional entries by taking on free challenges, such as completing extended profile questions or recruiting friends to join the club.

Consumer 191

Consumer Marketing Customer Experience Operations 191

Retail TouchPoints

MARCH 19, 2025

Pop-up stores also can put down roots as a permanent retail location, as Revolve Group did in January 2025 following its successful pop-up at LAs The Grove. 8, 2025 in New Orleans, to products in this case the retailers National Football League-licensed apparel collection.

Events 179

Events Food and Beverages Fashion Apparel 179