Retail TouchPoints

DECEMBER 6, 2021

Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores. McKinsey estimates that online luxury sales will more than triple to $91 billion by 2025, a boost that is being driven by digitally savvy millennial and Gen Z shoppers.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

AUGUST 12, 2024

The earnings results for Allbirds and Warby Parker paint an especially strong picture, considering how both brands have worked to become true omnichannel (and public) organizations. The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. year over year to $188.2

Shipping Costs 275

Shipping Costs Omnichannel Improvements Customer Experience 275

Retail TouchPoints

MARCH 15, 2024

The retailer also expects to begin construction on approximately 15 House of Sport locations scheduled to open throughout 2025. Dick’s also is expanding its footwear footprint, with plans to add approximately 50 full-service footwear decks, “taking this elevated athlete experience to nearly 90% of our Dick’s locations,” said Gupta.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

Retail TouchPoints

JUNE 25, 2024

In early 2025, Foot Locker also plans to add “Store Mode” to the app, enabling customers to scan SKUs in-store to check availability, including different sizes. Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.”

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. billion in 2025, accounting for 9.6% from 2019 to 2020. It grew to $73.16 of total e-commerce sales.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 278

POS Omnichannel Mobile Improvements 278

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Closing the Gap Between Online and Offline Experiences.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Aside from how the products are displayed comes how the customer discovers them.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

NOVEMBER 7, 2024

In 2025, the ROI on performance marketing will be heavily impacted by how well we built the brand this year, so we’d better know how that’s going. As a result, marketers have a tighter timeline to generate demand and drive conversions, especially since there are only 47 days until Christmas.

Marketing 275

Marketing Social Media Consumer Events 275

Retail TouchPoints

NOVEMBER 6, 2024

To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025. RFMN is a retail media and ad tech company that specializes in providing solutions to independent grocers, mid- to large-scale chain supermarkets and convenience stores.

Retail 264

Retail Events Operations Management 264

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. CX Stakes Are Higher.

Retail 264

Retail Customer Experience Omnichannel Channel 264

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Claim your copy!

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

NOVEMBER 17, 2023

Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

Retail TouchPoints

AUGUST 15, 2024

But this is just one piece of Daily Harvest’s much longer pipeline for growth as it transforms from direct-to-consumer (DTC) upstart to an omnichannel household brand. RTP: After all the big moves the company has made 2024, what’s in the pipeline for 2025? We haven’t had the capability to do that on our own site before.

Retail 263

Retail Consumer Omnichannel Channel 263

Retail TouchPoints

JUNE 3, 2022

Accenture estimates that the social ecommerce opportunity will nearly triple by 2025 to reach a whopping $1.2 social commerce will more than double, reaching $99 billion by 2025, with the biggest opportunities in industries like home décor, apparel and consumer electronics. In the U.S.,

Social Media 297

Social Media Consumer Electronics Electronics Channel 297

Retail TouchPoints

MARCH 7, 2022

Key to Kohl’s transformation strategy will be an enhancement of the retailer’s omnichannel reach, both through expansion of its store portfolio and continued efforts to build its digital business. Kohl’s plans to enhance its data science capabilities in an effort to engage with customers more efficiently and provide greater relevance.

Omnichannel 299

Omnichannel Outdoor Operations eCommerce 299

Retail TouchPoints

DECEMBER 18, 2020

The company amended its asset-based credit facility to increase availability to $155 million due in 2025, led by Bank of America. The new capital structure will allow rue21 to accelerate strategic growth initiatives, including omnichannel enhancements to create more engaging customer experiences, according to a release from the retailer.

Specialty Retailers 175

Specialty Retailers Banking Omnichannel Operations 175

Retail TouchPoints

JANUARY 2, 2023

The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data. Taking the right technological path to deliver a superior customer experience.

Supplies 317

Supplies Retail Technology Omnichannel 317

365 Retail

JULY 19, 2024

Moreover, they allow retailers to experiment with different retail concepts and locations, gaining valuable insights without a significant investment. Omnichannel Integration Omnichannel strategies that seamlessly integrate online and offline shopping experiences are becoming essential.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Retail TouchPoints

FEBRUARY 7, 2023

Despite these hardships, experts expect a rebound in local and international spending. “China is on track to become the world’s largest personal luxury market by 2025,” said Mei Chen, Director of Fashion and Luxury North America, UK and Northern Europe – Globalization Business, Alibaba Group, in an interview with Retail TouchPoints.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. ” Similar to Sephora, Boisson is leaning heavily into education and discovery across its omnichannel platform.

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264

Sailthru

SEPTEMBER 13, 2018

McKinsey projects that ecommerce will make up 19% of the luxury market by 2025 , up from 8% in 2016. By giving her regular sales associates access to that intelligence you make the experience better for her. Clienteling is much more powerful if it’s as omnichannel as a brand’s marketing, rather than simply executed at the store level.

Customer Experience 68

Customer Experience Customer Retail Books 68

365 Retail

MARCH 27, 2024

And M-commerce retail sales are set to exceed £100 billion in 2025. And with nearly 90% of UK adult consumers owning a smartphone , it goes without saying that any business that prioritises their mobile shopping experience will maintain significant benefit over competitors who don’t.

Mobile 57

Mobile Omnichannel Order Fulfillment Customer Experience 57

Retail TouchPoints

NOVEMBER 3, 2023

We will become truly global as we create the surround-sound of omnichannel strategies in the 86 markets where we sell Starbucks coffee.” Pump #2) Reinvigorating Partner Culture By the end of fiscal 2025, Starbucks expects to double hourly income compared to fiscal 2020 in the U.S. through more hours and higher wages.

Technology 278

Technology Omnichannel Operations Marketing 278

Fabric Blog

SEPTEMBER 19, 2024

But, omnichannel success on the commerce platform side requires a comprehensive approach with deep, sustainable integrations and partnerships. Let me explain why this is so exciting for fabric customers. Harnessing the power of AI to revolutionize commerce for omnichannel retail Why are we doubling down on AI?

eCommerce 52

eCommerce Omnichannel Fulfillment Improvements 52

iVend

FEBRUARY 7, 2022

Learn more Automation is all about using retail technology and process innovation to create efficiency, lower costs and enhance customer experience. per year between 2021 and 2025. It helps them to collect data from multiple sources, simplify workflows, increase productivity and enhance the customer experience.

Payment Services 98

Payment Services Payments Retail Subscription 98

365 Retail

MARCH 5, 2024

trillion by 2025. Unsurprisingly, this growth is driven primarily by millennials and Gen Z, who it is estimated will account for almost two-thirds of purchases made on social networks by 2025. Developing sales through social networks through product placements or by using popular influencers is nothing new.

eCommerce 67

eCommerce Retail Supplies Social Media 67

GetElastic

NOVEMBER 9, 2021

Let’s take a quick look at some of the survey’s key statistical findings: By 2025, 75% of B2B manufacturers will sell to their customers directly via digital commerce. Significant shifts occurred in the presence of digital commerce platforms, but also a turn towards B2B initiatives versus what has been historically B2C led.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

JULY 12, 2022

Looking at the customer pain points and shopping behavior over time helps us make sure the solutions we deploy provide a fast and personalized way for them to engage with us.”. How AR is Changing the Commerce Experience.

Apparel 364

Apparel eCommerce Toys Omnichannel 364

GetElastic

JANUARY 13, 2022

No surprise that today’s shopper is driving the omnichannel experience; or the idea that we meet the customer where they are. These businesses stand to benefit from focusing on improving customer experiences, a key finding in the report highlights that reducing customer effort increases revenue.

Omnichannel 78

Omnichannel Customer Retention Customer Experience Social Media 78

Retail TouchPoints

AUGUST 5, 2024

And while the Paper Store hasn’t yet tied the Promote application into its ecommerce operations, “that’s a project for 2025” when the retailer plans to replatform its site, he added. “Now there’s one tool to do all of our promotions across the field.”

POS 264

POS Shipping Costs Point of Sale Mobile 264

Retail TouchPoints

APRIL 24, 2024

Deere told Retail TouchPoints that the ultimate vision is to open 15 permanent locations by the end of 2025. The company is using online data and ecommerce sales as an indicator for future physical store locations, since “that ripple effect is very real,” he said. Kizik also plans to expand its wholesale footprint.

Fashion 161

Fashion Technology Retail Customer 161

Retail TouchPoints

DECEMBER 4, 2023

We are committed to procuring 100% renewable electricity in our stores, offices and fulfillment centers by 2025. At Tapestry we are dedicated to lasting, sustainable change, consistently analyzing our environmental footprint across emissions, water use and waste, and renewable energy adoption across our operations. labor market is very tight.

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. Globally, this industry is projected to reach $5 trillion in sales by 2025 as players large and small get their footing.

Consumer 259

Consumer Channel eCommerce Customer Experience 259

Retail TouchPoints

APRIL 15, 2024

The other four games — Visual Acuity Island, Eye Tracking Island, Stereopsis Island and Lens Island — will be released periodically through March 2025, with each release opening up a new dedicated area of the experience.

Games 130

Games Accessories Fashion Recommendation 130

GetElastic

APRIL 11, 2023

AI and machine learning are quickly becoming foundational elements of both traditional and headless commerce, giving your brand a competitive edge in customer experience management as well as operations. trillion by 2025. These technologies can also automate back-end processes like inventory management and order fulfillment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148