ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.

eCommerce 78

eCommerce Payment Services Payments Retail 78

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. Lets start by looking at the landscape.

Presentation 147

Presentation Retail Department Stores Omnichannel 147

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

eCommerce 232

eCommerce Sporting Goods Games Article 232

Retail TouchPoints

DECEMBER 6, 2021

Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores. McKinsey estimates that online luxury sales will more than triple to $91 billion by 2025, a boost that is being driven by digitally savvy millennial and Gen Z shoppers.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

APRIL 9, 2025

This not only enhances the customer experience but also can drive measurable business results. WHSmith has upgraded to the latest SaaS version of these solutions from Aptos and also added Aptos Analytics to help it gain a more comprehensive view of enterprise-wide data.

Travel 147

Travel Customer Experience Channel Technology 147

Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. In October 2024, Wentworth reported that the company would close 1,200 stores over three years, including 500 in the 2025 fiscal year alone, to focus on its “legacy strength as a pharmacy-led company.”

B2B 232

B2B Operations Management Customer 232

Retail TouchPoints

NOVEMBER 6, 2024

To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025. RFMN is a retail media and ad tech company that specializes in providing solutions to independent grocers, mid- to large-scale chain supermarkets and convenience stores.

Retail 278

Retail Events Operations Management 278

Retail TouchPoints

NOVEMBER 13, 2023

This division has seen 60% year-over-year growth, and the company expects it to triple in size by 2025. Amazon net revenue has grown 29% year-over-year, and the company has used the marketplace as a key customer acquisition channel. Retail TouchPoints (RTP): The Marlow Pillow was developed based on customer feedback and insights.

Omnichannel 278

Omnichannel B2B Channel Customer 278

Retail TouchPoints

MARCH 26, 2025

Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. Palladini brings more than 30 years of senior leadership experience to the baby and child apparel retailer. Carters has brought in a new President and CEO to ramp up its growth initiatives.

Apparel 147

Apparel Multichannel Accessories Retail 147

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

Games 264

Games Operations Consumer Retail 264

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Omni-Commerce: A Unified Shopping Experience The future of retail is omnichannel.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Kibo

MARCH 28, 2025

Shoptalk 2025 has wrapped, and the KIBO team is buzzing with excitement! This powerful network, built around KIBO’s Order Management System (OMS), ensures retailers can meet and exceed today’s demanding customer expectations. Shoptalk 2025 reaffirmed the dynamic and ever-evolving nature of the retail industry.

EDI 62

EDI Retail Events Shipping Costs 62

Retail TouchPoints

MARCH 19, 2025

Pop-up stores also can put down roots as a permanent retail location, as Revolve Group did in January 2025 following its successful pop-up at LAs The Grove. 8, 2025 in New Orleans, to products in this case the retailers National Football League-licensed apparel collection. and the other in the Mall of America.

Events 179

Events Food and Beverages Fashion Apparel 179

Retail TouchPoints

DECEMBER 6, 2024

It is projected that nearly two-thirds of expecting and new parents will be Gen Z by 2025. Around 18 months ago, we began to implement a refreshed approach to trend-forward products, a reimagined retail experience and new creative marketing that underscores what its like to be a modern parent.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

APRIL 9, 2025

Recent new openings include Scottsdales Fashion Square, San Diegos Fashion Valley, Bostons Newbury Street, Santa Claras Valley Fair and Orange Countys Irvine Spectrum Center, and there are seven new locations planned through the end of 2025. But our omnichannel presence now gives us a lot of credibility. and King of Prussia, Pa.

Fashion 147

Fashion Social Media Omnichannel Accessories 147

iVend

APRIL 2, 2025

Omnichannel Integration Your customers no longer differentiate between shopping online and in-store and often want to use a blend of channels within the one transaction such as ordering online and collecting in the store (click and collect), buying online and returning in the store (BORIS) or ordering in-store for home delivery.

Management 52

Management Payment Services POS Retail 52

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Aside from how the products are displayed comes how the customer discovers them.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

365 Retail

APRIL 8, 2025

Consumers now expect personalised experiences, gamification, and real value in exchange for their loyalty. As we move through 2025, retailers must rethink their strategies and implement innovative approaches to ensure customers keep coming back. Heres how brands can create loyalty programs that genuinely work.

Small Business Retail 52

Small Business Retail Retail Subscription Mobile Payments 52

Retail TouchPoints

FEBRUARY 21, 2025

They also will be highlighted in custom programming developed by Barbie and BIFC at the 2025 ENVSN Festival , a two -day event designed for teens, kids and young designers.

Fashion 253

Fashion Toys Apparel Presentation 253

365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. Here are five standout reasons why RTS 2025 should be firmly in your diary. Hell be joined on stage by Customer Whisperer, Kate Hardcastle MBE.

Technology 59

Technology Retail Payment Services Events 59

Retail TouchPoints

AUGUST 12, 2024

The earnings results for Allbirds and Warby Parker paint an especially strong picture, considering how both brands have worked to become true omnichannel (and public) organizations. The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. year over year to $188.2

Shipping Costs 275

Shipping Costs Omnichannel Improvements Customer Experience 275

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. CX Stakes Are Higher.

Retail 264

Retail Customer Experience Omnichannel Channel 264

Retail TouchPoints

MARCH 15, 2024

The retailer also expects to begin construction on approximately 15 House of Sport locations scheduled to open throughout 2025. Dick’s also is expanding its footwear footprint, with plans to add approximately 50 full-service footwear decks, “taking this elevated athlete experience to nearly 90% of our Dick’s locations,” said Gupta.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

Retail TouchPoints

JUNE 3, 2022

Accenture estimates that the social ecommerce opportunity will nearly triple by 2025 to reach a whopping $1.2 social commerce will more than double, reaching $99 billion by 2025, with the biggest opportunities in industries like home décor, apparel and consumer electronics. In the U.S.,

Social Media 297

Social Media Consumer Electronics eCommerce Electronics 297

Retail TouchPoints

MARCH 7, 2022

Key to Kohl’s transformation strategy will be an enhancement of the retailer’s omnichannel reach, both through expansion of its store portfolio and continued efforts to build its digital business. Kohl’s plans to enhance its data science capabilities in an effort to engage with customers more efficiently and provide greater relevance.

Omnichannel 299

Omnichannel Outdoor eCommerce Operations 299

Retail TouchPoints

MARCH 25, 2025

For Hy-Vee RedMedia advertisers, the Carrot Ads capabilities will be available later in 2025. The expansion, which will begin in April 2025, allows advertisers to reach consumers at key points in the shopper journey. More details below.)

Fulfillment 147

Fulfillment eCommerce Operations Customer 147

Retail TouchPoints

JUNE 25, 2024

In early 2025, Foot Locker also plans to add “Store Mode” to the app, enabling customers to scan SKUs in-store to check availability, including different sizes. Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.”

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

NOVEMBER 25, 2024

In an interview with Retail TouchPoints , Vaccarella shared how she started and shaped the Bogg business into what it is today, and what is in the pipeline for 2025 and beyond. However, this latest expansion has kickstarted a new growth trajectory for the business, which started in 2008.

Social Media 275

Social Media Small Business Retail Sporting Goods Leisure 275

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Closing the Gap Between Online and Offline Experiences.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

JANUARY 2, 2023

The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data. Taking the right technological path to deliver a superior customer experience.

Supplies 317

Supplies Retail Technology Omnichannel 317

Retail TouchPoints

MARCH 7, 2025

The 2025 KPMG Modernizing Payments study, based on quantitative research conducted in September 2024, surveyed 690 retailers spanning multiple verticals in Europe, Asia-Pacific, the Middle East and North America.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

NOVEMBER 17, 2023

Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

iVend

JULY 10, 2023

Currently 18% of all shopping is ecommerce*, and this is forecast to increase to almost 25% by 2025*. trillion** by 2025. Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. The global ecommerce market in 2023 is worth $5.5

Omnichannel 97

Omnichannel POS Magento Shopify 97

iVend

JULY 10, 2023

Currently 18% of all shopping is ecommerce*, and this is forecast to increase to almost 25% by 2025*. trillion** by 2025. Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. The global ecommerce market in 2023 is worth $5.5

Omnichannel 98

Omnichannel eCommerce POS Magento 98

Retail TouchPoints

DECEMBER 13, 2024

expansion in 2025. We are incredibly proud of the growth weve achieved this year and excited for whats to come in 2025 and beyond. Primark plans to put even more time and money into its U.S. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S.,

Accessories 263

Accessories Apparel Retail Customer Experience 263

Retail TouchPoints

DECEMBER 18, 2020

The company amended its asset-based credit facility to increase availability to $155 million due in 2025, led by Bank of America. The new capital structure will allow rue21 to accelerate strategic growth initiatives, including omnichannel enhancements to create more engaging customer experiences, according to a release from the retailer.

Specialty Retailers 179

Specialty Retailers Banking Omnichannel Operations 179