Retail TouchPoints

DECEMBER 30, 2024

These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos. We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.”

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. She will oversee product, marketing, member support, trust and safety, and strategy and operations.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. Our marketing and operations teams have already done a lot to build out our logistics and operations, so we can go anywhere.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

365 Retail

JANUARY 9, 2025

In this article, well explore how these platforms stack up in terms of scalability, advanced features, and automation, helping you determine which is better suited for your business in 2025. For enterprises with large-scale operations, Klaviyo stands out as the more suitable platform.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

NOVEMBER 22, 2024

In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. The retailer currently operates 247 club stores and 182 BJ’s Gas locations in 20 states. The increases are the first in seven years.

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

MARCH 6, 2025

Starting March 30, 2025, Stewart Glendinning will take the role after initially joining the company in a senior role to support Dollar Tree’s enterprise-wide transformation. I look forward to working closely with Stewart as we seek to accelerate growth at Dollar Tree in 2025. Dollar Tree has found its new Chief Financial Offer.

Operations 243

Operations Retail Customer Experience Customer 243

Retail TouchPoints

JANUARY 10, 2025

Even at our peak in 2019 our best year for Experiences ever we did not generate a profit. The move will eliminate 180 full-time positions and 248 part-time guides, with full-time employees continuing to receive their salaries through March 9, 2025.

Outdoor 274

Outdoor Travel Apparel Books 274

Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. After the acquisition, WBA will continue to operate under Walgreens, Boots and its portfolio of consumer brands. The agreement is subject to customary closing conditions, including receiving required regulatory approvals and final buy-in from WBA shareholders.

B2B 232

B2B Operations Management Customer 232

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Management 278

Management Consumer Marketing Other 278

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025.

Retail 278

Retail Events Operations Management 278

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

Customer 277

Customer Customer Experience Operations Retail 277

Retail TouchPoints

DECEMBER 12, 2024

Lowes has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party online marketplace and loyalty program enhancements that will bring its DIY and professional programs into a single ecosystem. The home improvement retailer also plans to open 10 to 15 stores per year for the next several years.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. A second store at another Westgate property is slated to follow later in 2025. Then we operate the boutique itself, but we make a different financial arrangement with each partner.

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

NOVEMBER 20, 2024

no-kill” in 2025. The Welcome to the Family coupons are valid through November 2025, and pet parents must visit a brick-and-mortar Petco location to get the booklets and redeem the coupons.

Events 272

Events Management Retail Customer Experience 272

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.

eCommerce 78

eCommerce Payment Services Payments Retail 78

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Further, it encourages customers to browse again, often leading them to spend even more. While it keeps revenue within the business, it can also leave customers feeling boxed inlike getting a gift card to a store they didnt pick.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

lateshipment

MARCH 3, 2025

With automation, businesses can streamline operations, cut down on errors, and keep customers happier than ever. Shipping automation involves automating your commercial shipping operations. Automating your shipping operations also drives efficiency, which leads to improved productivity. What is Shipping Automation?

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025.

Reference 274

Reference Customer Improvements Retail 274

lateshipment

FEBRUARY 1, 2025

Clearly, a smooth returns experience isn’t just a nice-to-have; it’s a must to build a loyal customer base. Enter returns management softwarea robust tool that transforms returns headaches into streamlined operations. Thats a steep cost for facilitating a return. Pricing: Contact sales G2 Rating: 4.3/5

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

NOVEMBER 14, 2024

The deal is projected to be finalized during Q1 2025, subject to customary closing conditions and regulatory approvals. Walmart , and in March 2024 Wonder raised $700 million and revealed plans for operating 90 food hall locations by the end of 2025. In February 2024 Wonder opened a new food hall location in a Quakertown, Pa.

Operations 147

Operations Customer Experience Customer Retail 147

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

Games 264

Games Operations Consumer Retail 264

Retail TouchPoints

MAY 10, 2024

Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. will be great news for Irish customers, and we’re looking forward to opening its virtual doors in 2025,” said John Boumphrey, Ireland and UK Country Manager at Amazon in a statement. The launch of Amazon.ie

Fulfillment 258

Fulfillment eCommerce Management Operations 258

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

eCommerce 232

eCommerce Sporting Goods Games Article 232

lateshipment

FEBRUARY 1, 2025

Returns management automation integrates with your other business systems to help facilitate streamlined management of the returns process, ultimately resulting in a positive and optimized customer experience. Inconsistent brand experience Every interaction, including returns, reflects on your brand.

Management 130

Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

NOVEMBER 7, 2024

When marketing articulates the value and pricing of products, operations must be prepared to deliver on those promises. This kind of teamwork fosters trust and reliability, which are essential for encouraging customers to return. Leveraging data analytics across departments can boost collaboration and help teams make smarter decisions.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

MARCH 19, 2025

The original pop-up proved so popular that Kizik extended its original operating dates while the brand planned two permanent shops one in King of Prussia, Pa. Pop-up stores also can put down roots as a permanent retail location, as Revolve Group did in January 2025 following its successful pop-up at LAs The Grove.

Events 179

Events Food and Beverages Fashion Apparel 179

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Retail 275

Retail Games Consumer Customer 275

Retail TouchPoints

SEPTEMBER 13, 2024

Walmart will roll out Caroline’s Carts — shopping caddies designed to help those caring for people with disabilities or limited mobility — in stores across the country by early 2025. Walmart is among the retailers making efforts to improve the customer experience for people with disabilities.

Customer Experience 279

Customer Experience Mobile Operations Improvements 279

Retail TouchPoints

AUGUST 9, 2022

The company outlined three 2025 goals that form its first urgent commitments to improve CBH products: 60% certified preferred fibers in its textile assortment; 50% Forest Stewardship Council (FSC)-certified furniture; and 100% Greenguard Gold Certified Crate & Kids furniture.

Supplies 321

Supplies Improvements Customer Experience Operations 321

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

365 Retail

MARCH 29, 2025

Email marketing has been a cornerstone of digital marketing strategies for years, but in 2025, it is playing an even more crucial role in the retail industry. As consumer expectations evolve, businesses must leverage email marketing to deliver personalized and data-driven experiences that foster long-term relationships.

Marketing 59

Marketing Retail Mobile Recommendation 59