Retail TouchPoints

NOVEMBER 14, 2024

The deal is projected to be finalized during Q1 2025, subject to customary closing conditions and regulatory approvals. Walmart , and in March 2024 Wonder raised $700 million and revealed plans for operating 90 food hall locations by the end of 2025. In February 2024 Wonder opened a new food hall location in a Quakertown, Pa.

Operations 146

Operations Customer Experience Customer Retail 146

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

Mobile 270

Mobile Improvements Customer Experience Customer 270

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of 5.7%.

Technology 250

Technology Operations Customer Retail 250

Retail TouchPoints

MARCH 18, 2024

In early 2023 , Joann was pursuing $200 million in annual cost reductions, part of a plan that was scheduled to come to fruition by early fiscal 2025. Under the TSA, financial obligations to employees, vendors, landlords and creditors will be paid and honored in the ordinary course of business.

Operations 258

Operations Improvements Information Other 258

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Customer Experience 260

Customer Experience Operations Technology Marketing 260

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Food and Beverages 261

Food and Beverages Cryptocurrencies Technology Mobile 261

RetailMinded

JULY 30, 2024

IoT cloud solutions are revolutionizing the retail industry, making it more efficient and customer-focused. As we look to 2025, these technologies are set to play an even bigger role. According to recent studies, 83% of retail leaders believe IoT will be crucial for their operations.

Payment Services 59

Payment Services eCommerce Retail Supplies 59

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 262

Shipping Costs Retail Fulfillment Shipping 262

Retail TouchPoints

NOVEMBER 20, 2024

no-kill” in 2025. The Welcome to the Family coupons are valid through November 2025, and pet parents must visit a brick-and-mortar Petco location to get the booklets and redeem the coupons.

Events 251

Events Management Retail Customer Experience 251

Retail TouchPoints

OCTOBER 17, 2024

The first two kiosks are located at Boston-area malls; eight more will be deployed throughout New England in the coming weeks and into 2025. The vision test and prescription cost $20 , but shipping and prescription costs are waived if customers purchase $49 glasses from Zenni, which does not operate brick-and-mortar stores.

Shipping Costs 287

Shipping Costs Reference Shipping Operations 287

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025.

Retail 242

Retail Events Operations Management 242

Retail TouchPoints

AUGUST 9, 2022

The company outlined three 2025 goals that form its first urgent commitments to improve CBH products: 60% certified preferred fibers in its textile assortment; 50% Forest Stewardship Council (FSC)-certified furniture; and 100% Greenguard Gold Certified Crate & Kids furniture.

Supplies 311

Supplies Improvements Customer Experience Operations 311

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

Customer 272

Customer Customer Experience Operations Retail 272

Retail TouchPoints

SEPTEMBER 12, 2024

But recently the brand realized it had outgrown its in-house tech and began a process that many today are undertaking — shifting from custom-built digital commerce systems to best-in-breed third-party technology, a.k.a. Grove expects the migration to all three new platforms to be completed in the first quarter of 2025. replatforming.”

Subscription 260

Subscription Shopify eCommerce Mobile 260

Retail TouchPoints

NOVEMBER 17, 2023

Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 253

Customer Experience Supplies Payment Services Mobile 253

Retail TouchPoints

MARCH 20, 2024

Lore himself even added $100 million to the funding pot to support Wonder’s top three priorities: Physical expansion: The company plans to reach 35 physical locations by the end of 2024 and 90 by the end of 2025. At the top of the list are two new food hall storefronts in Teterboro and Ledgewood, N.J.,

Operations 310

Operations Technology Improvements Customer Experience 310

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely. That’s where cloud-optional technology comes into play.

Technology 261

Technology Point of Sale Customer Experience Customer Loyalty 261

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. That mandate was particularly urgent given The Paper Store’s brick-and-mortar growth strategy.

POS 263

POS Shipping Costs Point of Sale Mobile 263

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. billion in 2025. API-based digital commerce.

Customer Experience 146

Customer Experience Customer Technology Recommendation 146

Retail TouchPoints

JUNE 18, 2024

CAMP is partnering with mall operator Simon to bring its “play-and-shop” concept to Philadelphia and Houston over the next two years. In 2024, CAMP will open at the King of Prussia mall near Philadelphia, while the new Houston location will land at The Galleria in 2025.

Operations 262

Operations Management Retail Customer Experience 262

Retail TouchPoints

SEPTEMBER 5, 2023

September is Hunger Action Month, and to mark it Food Lion will remodel and restock 27 partner food pantries across its operating area via its Food Lion Feeds program. billion meals by 2025. During its 2022 Holidays Without Hunger campaign, Food Lion helped its customers provide 5.4 million meals. 13 to Oct.

Banking 263

Banking Operations Events Other 263

Retail TouchPoints

MARCH 1, 2023

Those ambitions were laid out in 2020, when Nordstrom committed to delivering $500 million in retail sales from brands owned, operated or designed by Black and Latinx individuals by 2025.

Fashion 291

Fashion Operations Management Customer 291

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 245

Subscription B2B Mobile Customer Experience 245

lateshipment

NOVEMBER 4, 2024

US Shipping Deadlines To help shippers plan their deliveries for the holidays accordingly, carriers such as FedEx, UPS, and USPS release their schedule, i.e., a calendar with information on when services will not be operated, special restrictions for certain services, and geographical locations, etc. increase in Zones 1–4.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank. trillion by 2025.

Retail 295

Retail Social Media Presentation Customer Loyalty 295

Retail TouchPoints

NOVEMBER 7, 2024

When marketing articulates the value and pricing of products, operations must be prepared to deliver on those promises. This kind of teamwork fosters trust and reliability, which are essential for encouraging customers to return. Leveraging data analytics across departments can boost collaboration and help teams make smarter decisions.

Marketing 266

Marketing Social Media Consumer Events 266

Retail TouchPoints

MAY 9, 2023

The new offering will be a central element in parent company Neiman Marcus Group ’s commitment to extend the useful life of 1 million luxury items through circular services by 2025.

Jewelry 308

Jewelry Accessories Clothing Gifts 308

Retail TouchPoints

DECEMBER 18, 2020

The retailer, which operates nearly 700 locations in 45 states, also has refinanced its existing term loan, increased available liquidity and lowered its cost of capital. . The company amended its asset-based credit facility to increase availability to $155 million due in 2025, led by Bank of America. million members. ” .

Specialty Retailers 164

Specialty Retailers Banking Omnichannel Operations 164

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 261

Fulfillment Jewelry Operations Technology 261

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 276

POS Omnichannel Mobile Improvements 276

Retail TouchPoints

JUNE 25, 2024

In early 2025, Foot Locker also plans to add “Store Mode” to the app, enabling customers to scan SKUs in-store to check availability, including different sizes.

Mobile 246

Mobile Gifts Omnichannel Shipping 246

Retail TouchPoints

OCTOBER 25, 2024

Walmart has begun integrating prescription medications into its delivery offerings in six states, with plans to expand to 49 states by the end of January 2025. Customers in Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin can now add their prescriptions to orders placed online or via the Walmart app.

Customer 159

Customer eCommerce Customer Experience Mobile 159

Retail TouchPoints

JANUARY 2, 2023

The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value. The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers.

Supplies 315

Supplies Retail Technology Omnichannel 315

Retail TouchPoints

AUGUST 9, 2023

Downtown Miami In October 2009, Miami’s Downtown Development Authority (DDA) published its 2025 Downtown Master Plan, aiming to revitalize the downtown district by leveraging its iconic waterfront, elevate its Grand Boulevards and establish it as the business and cultural epicenter of the Americas.

Retail 246

Retail Arts Events Technology 246

iVend

JULY 10, 2023

Currently 18% of all shopping is ecommerce*, and this is forecast to increase to almost 25% by 2025*. trillion** by 2025. Read more Success in the world of retail is therefore not about focussing on one or the other – it’s about operating across all ecommerce and in-person channels. trillion (USD) and is set to reach$ 8.1

Omnichannel 98

Omnichannel eCommerce POS Magento 98

Retail TouchPoints

JULY 28, 2023

Rural lifestyle retailer Tractor Supply is revving up its growth plans with a new long-term target of eventually operating 3,000 stores in the U.S. — New store openings will gradually ramp up over the next few years, with plans for 80 in 2024 and then 90 a year in 2025 and beyond, until the target of 3,000 is met. “We

Supplies 246

Supplies Document Improvements Marketing 246

iVend

JULY 10, 2023

Currently 18% of all shopping is ecommerce*, and this is forecast to increase to almost 25% by 2025*. trillion** by 2025. Read more Success in the world of retail is therefore not about focussing on one or the other – it’s about operating across all ecommerce and in-person channels. trillion (USD) and is set to reach$ 8.1

Omnichannel 97

Omnichannel POS Magento Shopify 97