Remove 2025 Remove Customer Experience Remove Payment Services
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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Retailers’ Quest for Seamless Shopper Journeys Fuels Payment Modernization Projects

Retail TouchPoints

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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How Subscription Merchants can Prevent Chargebacks on Recurring Payments

Retail TouchPoints

In fact, the financial services firm UBS projects that the market will hit $1.5 trillion by 2025. Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. Customers often forget about these charges and dispute them when they appear on their statements.

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

What is Post-Purchase Experience The post-purchase experience refers to the activities you undertake and the interaction you have with your customers after they have purchased from your platform. After-Sales Service No, this is not the same as customer support.

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DEI Deflates, Retail Media Rises, Mergers Flounder

Retail TouchPoints

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

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2025 Retail and Ecommerce Trends and Predictions

ESW

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.