Retail TouchPoints

DECEMBER 5, 2024

“Kruti is a world-class leader with a proven ability to drive growth by obsessing over the customer experience,” said Etsy CEO Josh Silverman in a statement. Etsy is at an inflection point; we must stay true to our roots while innovating and evolving to meet the ever-changing needs of today’s customer.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

FEBRUARY 16, 2024

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Marketing 497

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. Blue Yonders robust technology will be the driving force, allowing FedEx to power more retail counters and return processing centers across the U.S., further enhancing the convenience of the service.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

FEBRUARY 18, 2025

Best Buy employees can select from programs in areas such as business and information technology and also will have access, through Strayer University, to Sophia Learning an online, on-demand, self-paced learning platform providing college-level general education courses, most of which qualify for college credit. .

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

DECEMBER 17, 2024

This is not just an investment in infrastructure and technology; it is an investment in people, in communities, said Cristin Barrientos, President and CEO of Walmart Chile in a statement. Walmart will invest $1.3 The five -year investment plan will create 4,000 new jobs in the country.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

APRIL 9, 2025

WHSmith North America is charting an exciting path forward and that path requires a technology foundation that is scalable and modern, said Joshua Bellendir, CIO and SVP of IT at WHSmith North America in a statement. This not only enhances the customer experience but also can drive measurable business results.

Travel 147

Travel Customer Experience Channel Technology 147

Retail TouchPoints

MARCH 14, 2025

The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely. That’s where cloud-optional technology comes into play.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. Prediction: Success will hinge on technology adoption to manage costs while retaining customers.

eCommerce 78

eCommerce Payment Services Payments Retail 78

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 6, 2021

Astound and Elie Saab designed the new website as “an authentic manifesto for the brand” while also ensuring transactional capabilities that will allow customers to easily shop its full range of offerings, from ready-to-wear and accessories to home living experiences.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Real-time Data Integration plays a central role here.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

MARCH 4, 2025

Martin was joined by Randy Lack, General Manager, Computer Vision, AI and Retail at Dell Technologies , and Seemantini Godbole, EVP, Chief Digital and Information Officer at Lowes, during a 2025 NRF Big Show session, How Lowes Leverages AI to Become an Agile Digital Retailer. (At

Games 266

Games Information Retail Technology 266

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 5, 2025

20 New Brick-and-Mortar Stores Planned for 2025 As part of ongoing efforts to add more than 300 stores over 10 years, Target plans to open approximately 20 new stores this year, the majority being large-format locations, as well as investing in remodeling many more across the country, according to a company statement. billion to $106.6

Food and Beverages 179

Food and Beverages Clothing Supplies Toys 179

lateshipment

FEBRUARY 1, 2025

Top 10 Returns Management Software Providers Heres a look at the top e-commerce returns management software providers that you should consider in 2025: 1. LateShipment.com LateShipment.coms returns experience management software helps you streamline your returns and exchange processes. Sanctions auto refunds based on specific triggers.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. Here are five standout reasons why RTS 2025 should be firmly in your diary.

Technology 59

Technology Retail Payment Services Events 59

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Financial Services Retail 536

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. stores in the next three years.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

lateshipment

MARCH 3, 2025

That means using technology to automate tasks such as accepting new orders, picking up items from inventory, packaging ordered items, giving packages to selected carriers, and tracking them until your customer receives them at their door. The post Your Ultimate Guide to Shipping Automation in 2025 appeared first on Lateshipment.com.

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

AUGUST 9, 2022

The company outlined three 2025 goals that form its first urgent commitments to improve CBH products: 60% certified preferred fibers in its textile assortment; 50% Forest Stewardship Council (FSC)-certified furniture; and 100% Greenguard Gold Certified Crate & Kids furniture.

Supplies 321

Supplies Improvements Customer Experience Operations 321

365 Retail

MARCH 26, 2025

Four global technology leaders – LED Studio , Aura Futures, Advertima and NowSignage – are coming together at the Retail Technology Show 2025 to showcase the next evolution of in-store Retail Media Networks.

Technology 52

Technology Retail Events Customer Experience 52

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. billion by 2025, growing at a compound annual growth rate of 19.63% from 2017 to 2025.

Technology 217

Technology Consumer Retail Other 217

365 Retail

MARCH 29, 2025

Email marketing has been a cornerstone of digital marketing strategies for years, but in 2025, it is playing an even more crucial role in the retail industry. As consumer expectations evolve, businesses must leverage email marketing to deliver personalized and data-driven experiences that foster long-term relationships.

Marketing 59

Marketing Retail Mobile Recommendation 59

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology. The collection will launch online and at select Kay stores on Oct.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Kibo

MARCH 28, 2025

Shoptalk 2025 has wrapped, and the KIBO team is buzzing with excitement! Our focus was on empowering retailers with cutting-edge technology that drives real results. KIBO Converge: Expanding Our Ecosystem We announced KIBO Converge , our expanded ecosystem of industry-leading technology providers.

EDI 62

EDI Retail Events Shipping Costs 62

Retail TouchPoints

OCTOBER 19, 2020

However, there is a clear frustration amongst businesses in driving ROI, as 80% of marketers are on track to abandon personalization efforts by 2025. . On the contrary, retailers are looking to gain and retain customers in the challenging economy of the COVID-19 pandemic, and personalization is the best way to achieve this goal.

Customer Experience 179

Customer Experience Customer Recommendation Events 179

Retail TouchPoints

MARCH 26, 2025

The question becomes, how do we use technology to help us enable real localization? Which is why localization at the scale that CVS aspires to requires technology in addition to the savvy of local merchants. We are a mass retailer with 9,000 locations that are serving small communities. As Balbale noted, thats an insane number.

Beauty and Health 225

Beauty and Health Sporting Goods Technology Retail 225

Retail TouchPoints

MARCH 15, 2024

Additionally, the retailer has been innovating with the customer-facing technology in its stores, including piloting product sampling tech in October 2023 and new lash application technology in December 2023. Ulta renamed and revamped its loyalty program beginning Jan. 1, 2024 , including enhanced benefits for its 42.2

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Customer Experience 273

Customer Experience Operations Technology Marketing 273

Retail TouchPoints

MARCH 27, 2025

To mark the launch, new and existing Uber Eats users can get 40% off orders of $50 or more (up to $30 ) through March 31, 2025. With Ubers technology and nationwide delivery network, were making it more convenient than ever to get the quality pet products families count on delivered straight to your doorstep.

Subscription 147

Subscription Supplies Technology Retail 147

Retail TouchPoints

OCTOBER 8, 2024

Connect product data with key stakeholders in the supply chain to create better online customer experiences. This is especially true in B2B, where online purchases are more complex and most customers are buying a product with multiple parts. Before AI can deliver any benefits, clean your product data.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Mi9

DECEMBER 4, 2024

Here’s a closer look at the transformative impact of mobile pos systems on the retail experience. Enhanced Retail Customer Experience One of the standout benefits of a mobile POS system is the improvement in retail customer experience. With mPOS, sales associates are not bound by a traditional checkout counter.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

MARCH 25, 2025

This new integration will give Hy-Vee RedMedia access both to Instacarts ad technology and its CPG advertising ecosystem, which delivers advertiser demand from more than 7,000 brands. For Hy-Vee RedMedia advertisers, the Carrot Ads capabilities will be available later in 2025. More details below.)

Fulfillment 147

Fulfillment eCommerce Operations Customer 147