Retail TouchPoints

MARCH 15, 2024

Additionally, the retailer has been innovating with the customer-facing technology in its stores, including piloting product sampling tech in October 2023 and new lash application technology in December 2023. Ulta renamed and revamped its loyalty program beginning Jan. 1, 2024 , including enhanced benefits for its 42.2

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

AUGUST 9, 2022

The company outlined three 2025 goals that form its first urgent commitments to improve CBH products: 60% certified preferred fibers in its textile assortment; 50% Forest Stewardship Council (FSC)-certified furniture; and 100% Greenguard Gold Certified Crate & Kids furniture.

Supplies 321

Supplies Improvements Customer Experience Operations 321

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. billion by 2025, growing at a compound annual growth rate of 19.63% from 2017 to 2025.

Technology 216

Technology Consumer Retail Other 216

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology. The collection will launch online and at select Kay stores on Oct.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

DECEMBER 5, 2024

“Kruti is a world-class leader with a proven ability to drive growth by obsessing over the customer experience,” said Etsy CEO Josh Silverman in a statement. Etsy is at an inflection point; we must stay true to our roots while innovating and evolving to meet the ever-changing needs of today’s customer.

Gifts 278

Gifts Operations Customer Experience Events 278

Retail TouchPoints

OCTOBER 8, 2024

Connect product data with key stakeholders in the supply chain to create better online customer experiences. This is especially true in B2B, where online purchases are more complex and most customers are buying a product with multiple parts. Before AI can deliver any benefits, clean your product data.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Customer Experience 273

Customer Experience Operations Technology Marketing 273

Retail TouchPoints

OCTOBER 19, 2020

However, there is a clear frustration amongst businesses in driving ROI, as 80% of marketers are on track to abandon personalization efforts by 2025. . On the contrary, retailers are looking to gain and retain customers in the challenging economy of the COVID-19 pandemic, and personalization is the best way to achieve this goal.

Customer Experience 178

Customer Experience Customer Recommendation Events 178

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Recommendation 146

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 284

POS Gifts Operations Arts 284

Forrester eCommerce

JULY 18, 2024

Our Planning Guides will steer you toward budgeting decisions that set you up for success in 2025. Get a preview of what to expect when the guides launch on August 1.

Customer Experience 326

Customer Experience B2B Management Technology 326

Retail TouchPoints

MARCH 20, 2024

Lore himself even added $100 million to the funding pot to support Wonder’s top three priorities: Physical expansion: The company plans to reach 35 physical locations by the end of 2024 and 90 by the end of 2025. At the top of the list are two new food hall storefronts in Teterboro and Ledgewood, N.J.,

Operations 312

Operations Technology Improvements Customer Experience 312

Retail TouchPoints

SEPTEMBER 12, 2024

But recently the brand realized it had outgrown its in-house tech and began a process that many today are undertaking — shifting from custom-built digital commerce systems to best-in-breed third-party technology, a.k.a. Grove expects the migration to all three new platforms to be completed in the first quarter of 2025.

Subscription 273

Subscription Shopify eCommerce Mobile 273

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. The Need for Advanced CX Technology.

Retail 264

Retail Customer Experience Omnichannel Channel 264

Retail TouchPoints

OCTOBER 17, 2024

The first two kiosks are located at Boston-area malls; eight more will be deployed throughout New England in the coming weeks and into 2025. The vision test and prescription cost $20 , but shipping and prescription costs are waived if customers purchase $49 glasses from Zenni, which does not operate brick-and-mortar stores. “By

Shipping Costs 290

Shipping Costs Reference Shipping Operations 290

Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. Digitalization of a system can also face similar resistance internally in the form of inflexibility or resistance to the use of the technologies. Technological complexities. Fetching useful insights from customer data. The advancement of Industry 4.0

Supplies 317

Supplies Retail Technology Omnichannel 317

Retail TouchPoints

JULY 23, 2024

As recently as April 2024 Google said it was still moving toward cookie deprecation even as it postponed the actual implementation, this time until 2025, for the third time since the original January 2020 announcement. Trust is key to building longstanding relationships with customers.”

Technology 294

Technology Blog Channel Marketing 294

Forrester eCommerce

AUGUST 7, 2024

Forrester’s Budget Planning Survey, 2024, uncovers a dual narrative for marketers in the coming year: The challenge lies in managing tight budgets but also in the dichotomy of needing to invest in recent technology- and process-related advancements to stay relevant. Strategic budget divestment is required in this environment.

Technology 259

Technology Management Marketing B2B 259

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Technology 146

Technology Customer Experience Recommendation Games 146

Retail TouchPoints

AUGUST 12, 2024

Amidst strategic reinvestment in customer acquisition, store expansion, proprietary technology and more, we’re still expanding the bottom line and delivering value for our stakeholders.” As a result of this quarter’s results, Warby Parker is raising its 2024 fiscal guidance, with a new goal of achieving $757-$762 million in net revenue.

Shipping Costs 275

Shipping Costs Omnichannel Improvements Customer Experience 275

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

FEBRUARY 17, 2022

The new recommerce program ties in closely with Allbirds’ Flight Plan, a series of sustainability commitments that include reducing the brand’s per-product carbon footprint by half by the end of 2025 and cutting it to near zero by the end of 2030. Trove will provide the technology platform and logistics for the ReRun program.

Fashion 277

Fashion Technology Other Customer 277

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 246

Subscription B2B Mobile Customer Experience 246

365 Retail

MAY 29, 2024

The Retail Technology Show , an event for retail innovation and technology, has announced its move to ExCeL London in response to overwhelming demand from exhibitors and visitors. RTS 2025 will take place on 2 and 3 April 2025 at ExCeL London.

Technology 64

Technology Retail Events Arts 64

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Retail 246

Retail Arts Events Technology 246

365 Retail

DECEMBER 10, 2024

Chairman of Marks and Spencer (M&S), Archie Norman, is confirmed to headline at the 2025 Retail Technology Show (RTS), the leading event that connects Europes most forward-thinking retailers and leading tech innovators. 365 Retail is a proud media partner of the Retail Technology Show.

Technology 64

Technology Retail Events Omnichannel 64

Retail TouchPoints

MAY 6, 2022

The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment. In 2022, global ecommerce sales are expected to reach $5 trillion, and by 2025 that number is expected to be over $7 trillion. Challenges in an Increasingly Data-Driven Environment.

Retail 298

Retail Management Information Consumer 298

Retail TouchPoints

APRIL 19, 2021

Bezos also talked about the company’s ongoing focus on climate impact, including continuing to work toward its goal of using 100% renewable energy by 2025, moving toward electric vehicles across its transportation fleet and investing in new technologies. The coming decade will be decisive.

Fulfillment 299

Fulfillment Technology Recommendation Customer 299

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. Through these technologies we are able to provide multi-dimensional interactions between customers and the brands.”.

White Paper 262

White Paper Customer Multi-channel Fashion 262

Retail TouchPoints

MAY 31, 2022

But just like those other technologies, 5G is less a specific solution and more of an enabler. a retail store] with their own custom networks. These new features make 5G much more attractive for businesses and enterprises than previous mobile technologies. What matters most is what you do with it.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

Retail TouchPoints

AUGUST 5, 2024

“It’s intuitive, it’s smart, it thinks for you in the sense of asking the questions that it knows it needs to ask regarding certain tasks or systems,” said Hewitt, noting that the smartphone-style interface aligned with associates’ personal technology use. Installing efficient mobile technology doesn’t just meet short-term employee needs.

POS 264

POS Shipping Costs Point of Sale Mobile 264

Retail TouchPoints

DECEMBER 4, 2023

Having a facility on the West Coast reduces inbound and outbound transportation, and close proximity to our customers means they’ll receive ecommerce orders that much faster. RTP: What are the most important technology investments that have been made in the new fulfillment center? RTP: The facility has opened at a time when the U.S.

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

JUNE 10, 2024

In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space.

Marketing 299

Marketing Customer Social Media POS 299

lateshipment

MAY 30, 2023

With technological advancements happening throughout the e-commerce space, there are also several up-and-coming innovations in social media that businesses can take up to stay competitive. Advertising campaigns that are tailored to the right customers help you create individualized experiences and spur more sales.

Social Media 130

Social Media Technology eCommerce Shipping Costs 130

365 Retail

NOVEMBER 13, 2024

365 Retail has announced its continued partnership with the Retail Technology Show , scheduled for 2nd and 3rd April 2025 at ExCeL London. The Retail Technology Show connects European retailers with a wide range of technology providers, drawing together exhibitors and attendees from across the retail sector.

Technology 52

Technology Retail Events Information 52

365 Retail

NOVEMBER 11, 2024

The Retail Technology Show , an event for retail innovation and technology, has announced its move to ExCeL London in response to overwhelming demand from exhibitors and visitors. A well-designed stand is crucial for making the most of networking and customer engagement opportunities.

Technology 52

Technology Retail Events Arts 52