Remove 2025 Remove Customer Loyalty Remove Omnichannel
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Sink or Swim: How Digital Transformation will Determine Company Success (or Failure) in 2025

Retail TouchPoints

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. The Stakes: Innovate or Face Extinction 2025 will be a defining year for many. The era of once-a-year updates is in the past.

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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Five Payments Innovations to Enhance Holiday Shopping Experiences As consumer expectations evolve, payments innovations create key differentiators for retailers and exceptional shopping experiences for their customers.

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

Good after-sales service helps make the customer feel valued and less like a dollar bill. The Impact of Post-Purchase Experience on Customer Loyalty Post-purchase experience is an essential building block for customer loyalty and driving your Customer Lifetime value (CLV).

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2025 Retail and Ecommerce Trends and Predictions

ESW

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.

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5 Emerging Retail Technology Trends In 2025

RETAIL MANAGEMENT SOFTWARE

Here are five critical retail technology trends that will drive innovation in 2025: 1. Omnichannel Order Fulfillment allows retailers to fulfill customer orders from multiple touchpoints, ensuring speed and accuracy. Omni-Commerce: A Unified Shopping Experience The future of retail is omnichannel.

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Loyalty Programs That Actually Work: Strategies for Retailers in 2025

365 Retail

Traditional loyalty programspoint systems, tiered rewards, and basic discountsare no longer enough to keep shoppers engaged. Consumers now expect personalised experiences, gamification, and real value in exchange for their loyalty. Heres how brands can create loyalty programs that genuinely work.

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5 Reasons You Must Visit the Retail Technology Show 2025

365 Retail

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. Here are five standout reasons why RTS 2025 should be firmly in your diary. Hell be joined on stage by Customer Whisperer, Kate Hardcastle MBE.