Remove 2025 Remove Customer Loyalty Remove Technology
article thumbnail

Creating Experiential Campaigns with Cloud-Optional Technology

Retail TouchPoints

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience.

article thumbnail

The AI Pricing Debate: Balancing Retail Innovation and Consumer Trust

Retail TouchPoints

This development follows efforts by major brands like Wendy’s and Walmart to implement real-time pricing technologies, raising questions about AI and consumer protection, privacy, and fair practices. The results in both cases demonstrate the potential benefits of AI-driven pricing for customers and retailers alike. through 2028.

Consumer 297
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

article thumbnail

How Retailers can Overcome the Challenges Faced on the Path to Sustainability

Retail TouchPoints

To help accomplish this, retailers are adopting circular business models and innovative technologies. For retailers finding it difficult to know where to start, there are a few ways to pivot and become greener — helping to protect the environment while presenting new ways to maximize revenue streams and engage with valued customers.

Retail 339
article thumbnail

Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. trillion between November 2024 and January 2025. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

article thumbnail

M&S Chairman, Archie Norman, Is Confirmed to Headline at the Retail Technology Show 2025

365 Retail

Chairman of Marks and Spencer (M&S), Archie Norman, is confirmed to headline at the 2025 Retail Technology Show (RTS), the leading event that connects Europes most forward-thinking retailers and leading tech innovators. 365 Retail is a proud media partner of the Retail Technology Show.

article thumbnail

How Subscription Merchants can Prevent Chargebacks on Recurring Payments

Retail TouchPoints

trillion by 2025. Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. Given the impact chargebacks can have, understanding and preventing them is crucial for maintaining profitability and customer loyalty. There’s no denying that the subscription economy is booming.