Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

MARCH 26, 2025

Focusing on CX Fundamentals Since the beginning of 2025, Advance has opened six stores in Florida, New Jersey, Tennessee and Virginia. Our team members are committed to providing the right parts and the right service for our pro and DIY customers in their communities.

Customer Experience 147

Customer Experience Operations Improvements Retail 147

Retail TouchPoints

JANUARY 2, 2025

Vendors in Partnership (VIP), a dynamic community of retailers and solution providers aiming to improve how industry players work together, is partnering with Retail TouchPoints to elevate its 2025 Award winners, who will be revealed at an exclusive awards ceremony on January 10 in New York City.

Retail 162

Retail Events Customer Experience Improvements 162

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. owned and operated stores through fiscal 2025, which ends in October 2025. They know our customers by name.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

FEBRUARY 16, 2024

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. This experience gives brands the ability to give their customers all the benefits of in-person shopping from the comfort of their own homes. World Effects: Digital ‘Feng Shui’.

Customer Experience 317

Customer Experience Customer Clothing Gifts 317

Forrester eCommerce

AUGUST 1, 2024

Getting customer experience back on track will require doubling down on what matters most to customers. Explore a few of our recommendations for 2025.

Customer Experience 243

Customer Experience Customer Recommendation Management 243

Retail TouchPoints

JANUARY 10, 2025

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

Outdoor 274

Outdoor Travel Apparel Books 274

Retail TouchPoints

DECEMBER 4, 2024

Aimed at serving both business customers and individuals, the kiosks will be staffed with authorized Verizon agents and will offer a selection of the telecom company’s services and products, including 5G business and home internet, multi-line phone solutions, smartphones, watches and tablets. slated to open in early 2025.

Customer Experience 289

Customer Experience Customer Retail 289

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. ” Patel Goyal will move into her new role in January 2025, reporting directly to Silverman.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

DECEMBER 30, 2024

We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.” “Their hard work and commitment have been instrumental in reaching this milestone.

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

FEBRUARY 28, 2025

J.Jill has chosen Mary Ellen Coyne as its new CEO, replacing retiring CEO Claire Spofford , who will step down on April 30, 2025. Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. ”

Apparel 221

Apparel Customer Experience Consumer Retail 221

Retail TouchPoints

DECEMBER 12, 2024

Lowes has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party online marketplace and loyalty program enhancements that will bring its DIY and professional programs into a single ecosystem. The home improvement retailer also plans to open 10 to 15 stores per year for the next several years.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025. A QR code also is available for those preferring a touchless experience.

Reference 274

Reference Customer Improvements Retail 274

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. We built these stores with our customers’ sentiments in mind,” DePinto added. Since then, 7-Eleven has been using the stores as innovation testing grounds for the entire chain. “We

Customer 277

Customer Customer Experience Operations Retail 277

Retail TouchPoints

DECEMBER 6, 2021

Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience. A number of technology integrations provide equivalents to a high-touch in-store experience, including: Stockist.co

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

Retail TouchPoints

FEBRUARY 4, 2025

JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk items. Our business customers are no exception, and this new tool helps create an opportunity for us to be more accessible and efficient in our delivery of bulk order purchases.

eCommerce 191

eCommerce B2B Customer Small Business Retail 191

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

NOVEMBER 22, 2024

million customers also continues to grow. In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. BJ’s Wholesale Club will raise its annual membership fees by $5 to $60 per year, and its Club+ fee will rise $10 to $120 per year, effective Jan. billion to $4.98

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

JANUARY 9, 2025

Key product sectors for 2025 include: Functional and non-alcoholic beverages , which aim to provide health benefits beyond basic hydration. Targets All in Motion brand also will expand significantly in 2025, including new items for women, men and kids.

Food and Beverages 276

Food and Beverages Beauty and Health Accessories Apparel 276

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

FEBRUARY 5, 2025

Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints research. Giovanni Zaccariello, SVP of Global Visual Experience for Coach, loves to experiment and test new ways the brand can come to life.

Merchant Services 269

Merchant Services Arts Games Retail 269

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Management 278

Management Consumer Marketing Other 278

lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That is ecommerce post-purchase experience 101.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 7, 2024

If every brand within a category is competing for share of voice during these key marketing events, it can lead to customer fatigue. By warming up customers to your brand ahead of key shopping days like Black Friday, you ensure your brand is top-of-mind when they’re ready to make a purchase.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Marketing 497

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. That authenticity and rawness are the elements that Kay is celebrating in our brand evolution.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Store credit is like a second chance at shoppingexcept instead of cash, customers get a digital handshake from the store saying, Come back, we got you. When used strategically, it not only retains customers but also boosts revenue.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

FEBRUARY 18, 2025

“ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience. The company also has introduced an innovative scheduling initiative in which employes are trained in multiple areas of the business (e.g.

Electronics 261

Electronics Fulfillment Management Customer Experience 261