Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

Fulfillment 258

Fulfillment eCommerce Management Operations 258

Retail TouchPoints

NOVEMBER 22, 2024

million customers also continues to grow. In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. BJ’s Wholesale Club will raise its annual membership fees by $5 to $60 per year, and its Club+ fee will rise $10 to $120 per year, effective Jan. billion to $4.98

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

FEBRUARY 18, 2025

. “ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience. curbside fulfillment and different sales sections like appliances or home theater) so they can be deployed across multiple stores.

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

Retail TouchPoints

MARCH 25, 2025

For Hy-Vee RedMedia advertisers, the Carrot Ads capabilities will be available later in 2025. This will also simultaneously improve the customer shopping experience through ad tech capabilities that drive ad personalization and make product discovery easier. More details below.)

Fulfillment 147

Fulfillment eCommerce Operations Customer 147

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Walker had a fireside chat with Radar CEO Nick Patrick at the NRF 2025 session, The Future of Geolocation in Retail. Its important for us to do everything in our power to get those shoes, to customers, he added.

Sporting Goods 275

Sporting Goods Mobile Shipping Travel 275

Retail TouchPoints

DECEMBER 17, 2024

Walmart also uses a reserve storage system called El Oso (the bear) for when conditions become too treacherous, helping ensure customers in this area get the essentials they need. To keep supplies flowing, Walmart has created supply chain routes by land, air and sea, or a combination of routes, to reach the Lider store.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

MARCH 14, 2025

Many of these items will be available for customers to take home, and for larger items like sofas, the new stores proximity to the Wayfair fulfillment center in McDonough, Ga. In January 2025 Wayfair exited its Germany business after 15 years without turning the company into a household brand in the country.

Fulfillment 165

Fulfillment Improvements Customer Customer Experience 165

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Store credit is like a second chance at shoppingexcept instead of cash, customers get a digital handshake from the store saying, Come back, we got you. When used strategically, it not only retains customers but also boosts revenue.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That is ecommerce post-purchase experience 101.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. With automation, businesses can streamline operations, cut down on errors, and keep customers happier than ever. Sounds like a dream? Thats not all!

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

DECEMBER 9, 2024

plans to open approximately 100 new stores in 2025 as it moves toward its eventual goal of operating 3,200 locations 200 more stores than its previous target as part of its Life Out Here 2030 strategic vision. Tractor Supply Co.

Supplies 277

Supplies B2B Operations Events 277

Retail TouchPoints

OCTOBER 25, 2024

Walmart has begun integrating prescription medications into its delivery offerings in six states, with plans to expand to 49 states by the end of January 2025. Customers in Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin can now add their prescriptions to orders placed online or via the Walmart app. in a statement.

Customer 214

Customer eCommerce Customer Experience Mobile 214

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

Retail 278

Retail Payments Payment Services Supplies 278

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). How fast are return and exchange requests getting fulfilled? What are the reasons for product returns?

Management 130

Management Shipping Costs eCommerce Operations 130

My Wife Quit Her Job

JUNE 1, 2020

Print on demand companies (POD) are a valuable platform for entrepreneurs looking to sell customized products without worrying about order fulfillment and without spending any money. With a print on demand company, you can instantly offer hundreds of personally customized products at the push of a button. If you are interested.

Customer 259

Customer Order Fulfillment Fulfillment eCommerce 259

Retail TouchPoints

MARCH 7, 2025

The 2025 KPMG Modernizing Payments study, based on quantitative research conducted in September 2024, surveyed 690 retailers spanning multiple verticals in Europe, Asia-Pacific, the Middle East and North America. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JANUARY 18, 2022

Shopify users can list their products on JD’s cross-border ecommerce platform JD Worldwide, providing them greater access to its 550 million active customers. trillion by 2025, according to GlobalData. The Chinese ecommerce market is expected to be worth $3.3

Merchant Services 264

Merchant Services Shopify Customer Retail 264

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Retailers are moving faster than ever to adopt technology that drives business success.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Kibo

MARCH 28, 2025

Shoptalk 2025 has wrapped, and the KIBO team is buzzing with excitement! KIBO Agentic Commerce We unveiled KIBO Agentic Commerce , a game-changing solution that empowers businesses to leverage the power of AI without the complexities of custom development.

EDI 62

EDI Retail Events Shipping Costs 62

Retail TouchPoints

MARCH 5, 2025

20 New Brick-and-Mortar Stores Planned for 2025 As part of ongoing efforts to add more than 300 stores over 10 years, Target plans to open approximately 20 new stores this year, the majority being large-format locations, as well as investing in remodeling many more across the country, according to a company statement. billion to $106.6

Food and Beverages 179

Food and Beverages Clothing Supplies Toys 179

Retail TouchPoints

NOVEMBER 14, 2024

The deal is projected to be finalized during Q1 2025, subject to customary closing conditions and regulatory approvals. Walmart , and in March 2024 Wonder raised $700 million and revealed plans for operating 90 food hall locations by the end of 2025. In February 2024 Wonder opened a new food hall location in a Quakertown, Pa.

Operations 147

Operations Customer Experience Customer Retail 147

ChannelSale

JANUARY 26, 2025

As we approach 2025, the digital marketplace is evolving at an unparalleled pace. Whether you’re an established business or a new entrepreneur, staying on top of trends, adopting new technologies, and meeting customer expectations are essential for future-proofing your business operations.

Merchant Services 59

Merchant Services eCommerce Order Fulfillment Shipping Costs 59

lateshipment

NOVEMBER 4, 2024

The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more. Customers are more likely to make impulse purchases during the holidays, especially towards the last minute. You can register for the session here. increase in Zones 1–4.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JANUARY 17, 2025

A second store at another Westgate property is slated to follow later in 2025. They want to partner with companies that can capture the essence of their brand and their customer, and thats a tremendous opportunity in terms of what we can do for resorts, whether they are in Hawaii, Big Sky Montana or the Caribbean.

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

MARCH 19, 2025

Ikea will open its new store on Londons Oxford Street on May 1, 2025, featuring 62,430 square feet of retail space across three levels. Customers can have larger pieces delivered to their homes or to a network of pickup points. London is an iconic shopping destination, and we are thrilled to now have a home in its center, said Jelkeby.

Home Furnishings 147

Home Furnishings Accessories Improvements Retail 147

Retail TouchPoints

SEPTEMBER 23, 2022

Amazon will initially use the electrofuels in trucks in its middle-mile fleet in Southern California, moving customer orders from vendors and fulfillment centers to its network of sortation and delivery stations. The new EV delivery trucks are expected to be making deliveries in more than 100 major U.S.

Supplies 325

Supplies Travel Technology Fulfillment 325

Retail TouchPoints

JULY 20, 2022

The deal will help Save A Lot fulfill its mission of providing consumers with products that meet their needs via new product discovery of emerging and established brands. billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase their representation in the tech industry.

Fulfillment 305

Fulfillment Operations Management Marketing 305

Retail TouchPoints

APRIL 19, 2021

million small- and medium-sized businesses sell on Amazon, making up close to 60% of the company’s retail sales; and Customers complete 28% of purchases on Amazon in three minutes or less , and half of all purchases are finished in less than 15 minutes. “In million customer accounts.”. That’s 50 million more than in 2019 ; More than 1.9

Fulfillment 299

Fulfillment Technology Recommendation Customer 299

Retail TouchPoints

FEBRUARY 5, 2024

New Balance Debuts ‘Reconsidered’ Program To launch its new Reconsidered resale program, New Balance has teamed up with resale tech platform Archive for its branded online experience and Tersus Solutions for the cleaning, fulfillment and warehousing of trade-ins. Reconsidered is currently available to customers in the U.S.

Apparel 263

Apparel Operations Fulfillment Customer 263

Retail TouchPoints

MARCH 26, 2024

Academy Sports + Outdoors is excited to provide our customers with new convenient stores that carry a localized assortment that meets the needs of active families in these communities,” said Eric Friederich, SVP of Retail Operations at Academy Sports in a statement. The first two stores are in the Raleigh suburb of Knightdale, N.C.,

Outdoor 264

Outdoor Apparel Operations Retail 264

Retail TouchPoints

JULY 26, 2024

B2B commerce is a primary channel through which customers make purchases and an integral tool in establishing trust. The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands? Every organization understands that reliability and security foster customer trust.

B2B 261

B2B Payment Services Payments Shipping Costs 261