Retail TouchPoints

OCTOBER 21, 2024

“An omnichannel approach to Bed Bath & Beyond is quintessential to its success,” said Marcus Lemonis, Executive Chairman of Beyond in a statement. New markets outside of Kirkland’s current footprint will be considered, as will store conversions. of Kirkland’s incremental growth in ecommerce revenue.

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Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

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Retail TouchPoints

FEBRUARY 5, 2025

But retail organizations are gathering more data about their customers their behaviors, preferences and expectations than ever before, which can help guide retailers as they seek to improve the customer journey. Their primary intent is to get products in front of customers to drive sales.

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Retail TouchPoints

MARCH 3, 2023

Our most recent restructuring activities will allow us to invest more in our customer-facing labor and at the same time drive increased ability to flex labor spend with revenue fluctuations,” said Corie Barry, CEO of Best Buy during a call with investors. The first location, a 5,000-square-foot shop in Monroe, N.C.,

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Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. In October 2024, Wentworth reported that the company would close 1,200 stores over three years, including 500 in the 2025 fiscal year alone, to focus on its “legacy strength as a pharmacy-led company.”

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lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That is ecommerce post-purchase experience 101.

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ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.

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Retail TouchPoints

NOVEMBER 6, 2024

To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025. This collaboration empowers local grocers to enhance their in-store advertising with real-time promotions and elevate engagement with customers and CPG partners.

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365 Retail

DECEMBER 24, 2024

The retail industry is approaching 2025 with significant momentum and a dynamic landscape shaped by notable developments over the past year. Against this backdrop, here are five key trends set to shape the retail industry in 2025. This vision of personalised retail is no longer science fiction.

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Retail TouchPoints

NOVEMBER 13, 2023

This division has seen 60% year-over-year growth, and the company expects it to triple in size by 2025. Amazon net revenue has grown 29% year-over-year, and the company has used the marketplace as a key customer acquisition channel. Retail TouchPoints (RTP): The Marlow Pillow was developed based on customer feedback and insights.

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Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. Lets start by looking at the landscape.

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Retail TouchPoints

OCTOBER 31, 2024

Stylists can create looks, customize digital avatars (called Muses) with inclusive options for size, skin tone and hair texture, and participate in daily styling challenges. Bellemint also is seamlessly integrated with the Revolve ecommerce platform to offer customers an aspirational, engaging and personalized shopping experience.

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Retail TouchPoints

MARCH 26, 2025

Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. In January 2025 , former CEO Michael Casey announced his retirement after spending 15 years in the leadership role. billion in less than six years.

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Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

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Retail TouchPoints

MARCH 19, 2025

Pop-up stores also can put down roots as a permanent retail location, as Revolve Group did in January 2025 following its successful pop-up at LAs The Grove. 8, 2025 in New Orleans, to products in this case the retailers National Football League-licensed apparel collection. and the other in the Mall of America.

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Retail TouchPoints

DECEMBER 6, 2024

It is projected that nearly two-thirds of expecting and new parents will be Gen Z by 2025. We found that this customer prioritizes in-store shopping, value, social influence and style-forward products that mimic their own personal style. Customers will find a cleaner, pared down aesthetic with a larger assortment of textured knitwear.

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Retail TouchPoints

SEPTEMBER 16, 2024

“This partnership enhances the shopping experience for Crate & Barrel and CB2 customers by quickly advancing our omnichannel strategy,” said Janet Hayes, CEO of Crate & Barrel Holdings in a statement. “As As a result, our customer can enjoy a seamless shopping and payment experience any way they choose to shop with us.”

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Retail TouchPoints

APRIL 9, 2025

During an exclusive tour of the location provided to Retail TouchPoints, Courtney Dres, Chief Merchandising Officer at Princess Polly, noted that its an especially exciting moment for the brand because were really starting to get into our groove, understanding what our customers want and love. Key markets include Miami; Glendale, Calif.;

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Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. followed by a global rollout, according to Bloomberg. The stores will have rotating installations, including ticketed shows inspired by popular series, and restaurants featuring food from its unscripted shows.

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Retail TouchPoints

NOVEMBER 20, 2023

David Jones , the Australian premium department store, has digitized its merchandising and buying process as part of its broader Vision 2025+ strategy. David Jones plans to launch the revitalized experience in January 2024, starting with the women’s international and designer ready-to-wear categories.

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RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Omni-Commerce: A Unified Shopping Experience The future of retail is omnichannel.

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Kibo

MARCH 28, 2025

Shoptalk 2025 has wrapped, and the KIBO team is buzzing with excitement! KIBO Agentic Commerce We unveiled KIBO Agentic Commerce , a game-changing solution that empowers businesses to leverage the power of AI without the complexities of custom development.

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Retail TouchPoints

FEBRUARY 21, 2025

They also will be highlighted in custom programming developed by Barbie and BIFC at the 2025 ENVSN Festival , a two -day event designed for teens, kids and young designers.

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Retail TouchPoints

DECEMBER 6, 2021

Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”.

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Retail TouchPoints

MARCH 25, 2025

For Hy-Vee RedMedia advertisers, the Carrot Ads capabilities will be available later in 2025. This will also simultaneously improve the customer shopping experience through ad tech capabilities that drive ad personalization and make product discovery easier. More details below.)

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Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience. By using high-quality images and videos of products, customers are drawn closer.

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Retail TouchPoints

APRIL 9, 2025

This not only enhances the customer experience but also can drive measurable business results. WHSmith has upgraded to the latest SaaS version of these solutions from Aptos and also added Aptos Analytics to help it gain a more comprehensive view of enterprise-wide data.

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365 Retail

APRIL 8, 2025

In an era where customers have endless options at their fingertips, retaining them is more challenging than ever. As we move through 2025, retailers must rethink their strategies and implement innovative approaches to ensure customers keep coming back. Heres how brands can create loyalty programs that genuinely work.

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iVend

NOVEMBER 18, 2024

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% Over the years however, what constitutes an omnichannel has evolved. In the early days of omnichannel, 15 years ago, the average shopper used two touchpoints to make a sale.

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Retail TouchPoints

DECEMBER 13, 2024

J.Jill President and CEO Claire Spofford will retire in April 2025 and the womens apparel brand has hired an executive search firm to find her successor. We are grateful for Claires service and unwavering commitment to the brand, customer, team and our shareholders.

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Retail TouchPoints

MARCH 7, 2022

Key to Kohl’s transformation strategy will be an enhancement of the retailer’s omnichannel reach, both through expansion of its store portfolio and continued efforts to build its digital business. Kohl’s plans to enhance its data science capabilities in an effort to engage with customers more efficiently and provide greater relevance.

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Retail TouchPoints

NOVEMBER 25, 2024

In an interview with Retail TouchPoints , Vaccarella shared how she started and shaped the Bogg business into what it is today, and what is in the pipeline for 2025 and beyond. We didn’t have an ERP system or any customer service systems; we were just running on Shopify and hoping for the best.

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iVend

APRIL 2, 2025

You may be exploring how you could use retail management software in your business, to help you to operate more efficiently, increase customer satisfaction, stay competitive, and improve profitability. These frictions are the biggest cause of customer dissatisfaction which directly impacts sales.

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Retail TouchPoints

JUNE 25, 2024

In early 2025, Foot Locker also plans to add “Store Mode” to the app, enabling customers to scan SKUs in-store to check availability, including different sizes. Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.”

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Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. These learnings will collectively continue to help us refine our forward-looking store strategy.”

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Retail TouchPoints

JANUARY 4, 2022

Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits. “We

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365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. Here are five standout reasons why RTS 2025 should be firmly in your diary. Hell be joined on stage by Customer Whisperer, Kate Hardcastle MBE.

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