Retail TouchPoints

DECEMBER 17, 2024

Walmart also uses a reserve storage system called El Oso (the bear) for when conditions become too treacherous, helping ensure customers in this area get the essentials they need. To keep supplies flowing, Walmart has created supply chain routes by land, air and sea, or a combination of routes, to reach the Lider store.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

DECEMBER 30, 2024

These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos. We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.”

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

MARCH 26, 2025

The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode. Advance Auto Parts will open 30 new U.S.

Customer Experience 147

Customer Experience Operations Improvements Retail 147

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. owned and operated stores through fiscal 2025, which ends in October 2025. They know our customers by name.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Forrester eCommerce

OCTOBER 23, 2024

Find out what’s in store for software developers in our 2025 predictions for software development. AI assistants are only the beginning of the generative AI software development revolution.

Technology 461

Technology Operations Customer 461

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. She will oversee product, marketing, member support, trust and safety, and strategy and operations.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

DECEMBER 19, 2024

Nicholson brings 30 years of retail industry experience to the role, which he will assume in early 2025, including more than 20 years with Aholds U.S. Stop & Shop has appointed Lee Nicholson, currently SVP of Procurement for its parent company Ahold Delhaize USA , as its new EVP and Chief Merchant.

Operations 265

Operations Management Retail Customer 265

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S., Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025.

Electronics 147

Electronics Games Operations Customer 147

Retail TouchPoints

NOVEMBER 22, 2024

million customers also continues to grow. In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. The retailer currently operates 247 club stores and 182 BJ’s Gas locations in 20 states. The increases are the first in seven years. billion to $4.98

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

MARCH 7, 2025

The deal is expected to close by Q4 of the 2025 fiscal year. After the acquisition, WBA will continue to operate under Walgreens, Boots and its portfolio of consumer brands. This transaction reflects our confidence in WBA’s pharmacy-led model and essential role in driving better outcomes for patients, customers and communities.”

B2B 232

B2B Operations Management Customer 232

Retail TouchPoints

DECEMBER 12, 2024

Lowes has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party online marketplace and loyalty program enhancements that will bring its DIY and professional programs into a single ecosystem. The home improvement retailer also plans to open 10 to 15 stores per year for the next several years.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025. Customers will receive a printout of the digital coupons that are loaded to their loyalty card for reference as they shop.

Reference 274

Reference Customer Improvements Retail 274

Retail TouchPoints

DECEMBER 23, 2024

The transaction, expected to close during the first half of 2025, will give the family members 50.1% For over a century, Nordstrom has operated with a foundational principle of helping customers feel good and look their best, said Erik Nordstrom in a statement. ownership of the company and 49.9% to Liverpool.

Department Stores 278

Department Stores Retail Banking Operations 278

Retail TouchPoints

DECEMBER 9, 2024

plans to open approximately 100 new stores in 2025 as it moves toward its eventual goal of operating 3,200 locations 200 more stores than its previous target as part of its Life Out Here 2030 strategic vision. Tractor Supply Co.

Supplies 277

Supplies B2B Operations Events 277

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. We built these stores with our customers’ sentiments in mind,” DePinto added. Since then, 7-Eleven has been using the stores as innovation testing grounds for the entire chain. “We

Customer 277

Customer Customer Experience Operations Retail 277

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs. 31, 2025 for a satisfactory arrangement to be reached.

Payments 278

Payments Payment Services Customer Data Operations 278

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025.

Retail 278

Retail Events Operations Management 278

Forrester eCommerce

OCTOBER 22, 2024

The normally slow-moving technology infrastructure space will see significant disruption in 2025, driven by accelerated appetite for all things AI. Find out more in our 2025 predictions for technology infrastructure and operations.

Operations 195

Operations Technology Information Customer 195

Retail TouchPoints

MARCH 6, 2025

Starting March 30, 2025, Stewart Glendinning will take the role after initially joining the company in a senior role to support Dollar Tree’s enterprise-wide transformation. I look forward to working closely with Stewart as we seek to accelerate growth at Dollar Tree in 2025. Dollar Tree has found its new Chief Financial Offer.

Operations 243

Operations Retail Customer Experience Customer 243

Retail TouchPoints

NOVEMBER 11, 2024

Schwartz has served as the retailer’s COO since its inception, overseeing functions including product, technology, global operations and marketing, and as CEO, he plans to extend the company’s reach through brand growth, category diversification and market expansion.

Electronics 278

Electronics Apparel Marketing Operations 278

Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

lateshipment

FEBRUARY 21, 2025

Knowing what your customers top return reasons are is the first step to mitigating the impact of growing returns. As we delve into the top reasons behind these returns, we’ll uncover insights to help you transform potential pitfalls into opportunities for customer satisfaction and loyalty. And thats what well discuss here.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Loyalty 130

Retail TouchPoints

NOVEMBER 7, 2024

If every brand within a category is competing for share of voice during these key marketing events, it can lead to customer fatigue. By warming up customers to your brand ahead of key shopping days like Black Friday, you ensure your brand is top-of-mind when they’re ready to make a purchase.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

JANUARY 6, 2025

19, 2025 for the chance to win $300,000 in cash and industry services, as well as the opportunity to be merchandised in Albertsons banner supermarkets. We are thrilled to host this competition again as it not only creates opportunities for emerging brands but also allows us to discover new and innovative products to delight our customers.

Food and Beverages 277

Food and Beverages Presentation Retail Customer 277

Groove

FEBRUARY 4, 2025

In this episode of eCommerce Masters Ethan Giffin sits down with Vance Ryan, Senior Solutions Architect at Shopware, to discuss why flexibility is a base-level requirement for B2B eCommerce operations. With a background in NetSuite and major enterprises like Adobe, he specializes in helping brands streamline operations and scale online.

B2B 289

B2B eCommerce Merchant Services Magento 289

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. A second store at another Westgate property is slated to follow later in 2025. Then we operate the boutique itself, but we make a different financial arrangement with each partner.

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

JANUARY 14, 2025

As advertisers seek more advanced targeting capabilities and measurable results across multiple channels, success in 2025 and beyond will depend on thoughtful design that prioritizes flexibility and customization. Planning for 2025 and Beyond In 2025, the retail media landscape will continue to evolve at an unprecedented pace.

Retail 173

Retail Technology Operations Channel 173

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Store credit is like a second chance at shoppingexcept instead of cash, customers get a digital handshake from the store saying, Come back, we got you. When used strategically, it not only retains customers but also boosts revenue.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Management 278

Management Consumer Marketing Other 278

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. With automation, businesses can streamline operations, cut down on errors, and keep customers happier than ever. Sounds like a dream? Thats not all!

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

MAY 10, 2024

Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. will be great news for Irish customers, and we’re looking forward to opening its virtual doors in 2025,” said John Boumphrey, Ireland and UK Country Manager at Amazon in a statement. “The The launch of Amazon.ie

Fulfillment 258

Fulfillment eCommerce Management Operations 258

Retail TouchPoints

JANUARY 10, 2025

Experiences served 40,000 customers in 2024 less than 0.4% of all co-op customers and costs significantly more to run than it brings in, wrote Artz. The move will eliminate 180 full-time positions and 248 part-time guides, with full-time employees continuing to receive their salaries through March 9, 2025.

Outdoor 274

Outdoor Travel Apparel Books 274