Forrester eCommerce

OCTOBER 22, 2024

After a period of strong technology investment, the emphasis in 2025 will shift to making existing technologies work harder through improved adoption, integration, and optimization. Learn more in our 2025 predictions for technology leaders.

Technology 369

Technology Improvements Customer 369

Forrester eCommerce

OCTOBER 23, 2024

Find out what’s in store for software developers in our 2025 predictions for software development. AI assistants are only the beginning of the generative AI software development revolution.

Technology 461

Technology Operations Customer 461

Forrester eCommerce

FEBRUARY 3, 2025

Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.

Technology 356

Technology Webinar Customer 356

Forrester eCommerce

OCTOBER 23, 2024

After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.

Marketing 398

Marketing Information Management Technology 398

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Marketing 497

Retail TouchPoints

JANUARY 9, 2025

Key product sectors for 2025 include: Functional and non-alcoholic beverages , which aim to provide health benefits beyond basic hydration. More than 150 new wellness tech items , including seven exclusive infrared products like SLF ‘s red light therapy LED Face Mask and Therabody’s SmartGoggles sleep technology and Oura Ring.

Food and Beverages 276

Food and Beverages Beauty and Health Accessories Apparel 276

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. ” Patel Goyal will move into her new role in January 2025, reporting directly to Silverman.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

DECEMBER 17, 2024

This is not just an investment in infrastructure and technology; it is an investment in people, in communities, said Cristin Barrientos, President and CEO of Walmart Chile in a statement. Walmart will invest $1.3 The five -year investment plan will create 4,000 new jobs in the country.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

FEBRUARY 5, 2025

But retail organizations are gathering more data about their customers their behaviors, preferences and expectations than ever before, which can help guide retailers as they seek to improve the customer journey. Their primary intent is to get products in front of customers to drive sales.

Merchant Services 269

Merchant Services Arts Games Retail 269

Forrester eCommerce

FEBRUARY 11, 2025

Forresters latest global technology market forecast shows robust growth of 5.6% in 2025 driving the market to $4.9 Learn what's driving this growth and how to plan for the year ahead.

Technology 222

Technology Marketing Information Customer 222

Forrester eCommerce

OCTOBER 22, 2024

In 2025, the true potential of generative AI as a growth driver will be tested. B2B marketing, sales, and product teams should prepare for the good, bad, and even ugly outcomes of trying to generate value from this hot technology.

B2B 308

B2B Technology Marketing Management 308

Retail TouchPoints

NOVEMBER 11, 2024

Schwartz has served as the retailer’s COO since its inception, overseeing functions including product, technology, global operations and marketing, and as CEO, he plans to extend the company’s reach through brand growth, category diversification and market expansion.

Electronics 278

Electronics Apparel Marketing Operations 278

365 Retail

DECEMBER 4, 2024

Artificial Intelligence (AI) is the top technology UK retail leaders feel will unlock and accelerate growth for their businesses in 2025, according to the latest research from the Retail Technology Show (RTS), the leading event that connects Europe’s most forward-thinking retailers and leading tech innovators.

Technology 62

Technology Retail Events eCommerce 62

Retail TouchPoints

JANUARY 14, 2025

As advertisers seek more advanced targeting capabilities and measurable results across multiple channels, success in 2025 and beyond will depend on thoughtful design that prioritizes flexibility and customization. Planning for 2025 and Beyond In 2025, the retail media landscape will continue to evolve at an unprecedented pace.

Retail 173

Retail Technology Operations Channel 173

Retail TouchPoints

MARCH 4, 2025

Martin was joined by Randy Lack, General Manager, Computer Vision, AI and Retail at Dell Technologies , and Seemantini Godbole, EVP, Chief Digital and Information Officer at Lowes, during a 2025 NRF Big Show session, How Lowes Leverages AI to Become an Agile Digital Retailer. (At

Games 266

Games Information Retail Technology 266

Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. These customers are motivated by price, timing and the logistics of the holidays. Enhanced security and fraud prevention for customers.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

Retail 278

Retail Payments Payment Services Supplies 278

Forrester eCommerce

MARCH 26, 2025

In 2025, European technology spending will see a significant uptick of 5% to reach a monumental 1.4 Find out which sectors and categories will drive the growth in this preview of our annual European tech market forecast.

Technology 221

Technology Marketing Information B2B 221

Retail TouchPoints

OCTOBER 21, 2024

Beyond also will support Kirkland’s digital transformation through improvements in its ecommerce technology. ” Details of the Deal In addition to Beyond’s loan and stock investment, which totals $25 million , the partners have entered collaboration and licensing agreements.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. The state of retail in 2025 Retail is a booming market, projected to reach $28 trillion by 2028. However, these tools are not a panacea for all the pain points that ail customers.

eCommerce 78

eCommerce Payment Services Payments Retail 78

Retail TouchPoints

JULY 29, 2024

Indianapolis, Phoenix and cities across New Hampshire, Rhode Island, Massachusetts and Connecticut — with the rollout scheduled to continue nationwide into 2025. The program is already live at stores in more than 16 markets — including Houston, Dallas, Philadelphia, Washington D.C.,

Technology 283

Technology Consumer Goods Supplies Improvements 283

Retail TouchPoints

FEBRUARY 18, 2025

Best Buy employees can select from programs in areas such as business and information technology and also will have access, through Strayer University, to Sophia Learning an online, on-demand, self-paced learning platform providing college-level general education courses, most of which qualify for college credit. .

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology. The collection will launch online and at select Kay stores on Oct.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. Blue Yonders robust technology will be the driving force, allowing FedEx to power more retail counters and return processing centers across the U.S., further enhancing the convenience of the service.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Groove

FEBRUARY 4, 2025

Vance shares how Shopwares API-first approach enables businesses to customize their online stores, automate workflows, and create better buying experiences. Digital Sales Rooms, which allow sales representatives to guide customers through personalized product selections, improving engagement and conversion rates.

B2B 289

B2B eCommerce Merchant Services Magento 289

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

JANUARY 28, 2025

and Targets Roundel to share what is top-of-mind for retail executives in 2025. Everyones talking about AI and they’re saying it’s coming, which we all know, but the actual application and what tools to use for it is the thing to figure out in 2025. Am I getting a new customer? How are you attracting customers?

Retail 214

Retail Merchant Services Definition Workshop 214

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

365 Retail

DECEMBER 24, 2024

The retail industry is approaching 2025 with significant momentum and a dynamic landscape shaped by notable developments over the past year. At the same time, technological advancements have opened the door for greater personalisation, new revenue models, and more seamless shopping experiences across digital and physical channels.

eCommerce 62

eCommerce Retail Omnichannel Technology 62

Retail TouchPoints

MARCH 26, 2025

The question becomes, how do we use technology to help us enable real localization? Which is why localization at the scale that CVS aspires to requires technology in addition to the savvy of local merchants. We are a mass retailer with 9,000 locations that are serving small communities. As Balbale noted, thats an insane number.

Beauty and Health 225

Beauty and Health Sporting Goods Technology Retail 225

Forrester eCommerce

OCTOBER 22, 2024

The normally slow-moving technology infrastructure space will see significant disruption in 2025, driven by accelerated appetite for all things AI. Find out more in our 2025 predictions for technology infrastructure and operations.

Operations 195

Operations Technology Information Customer 195

Retail TouchPoints

OCTOBER 24, 2024

Another clue came in the company’s Q3 earnings announcement, where Beyond described itself as “ an asset-light ecommerce and affinity data monetization company offering a comprehensive array of products and services that enable its customers to unlock their home’s potential. ” million and revenue decrease 16.6%

Marketing 263

Marketing Reference Improvements Customer Data 263

lateshipment

FEBRUARY 1, 2025

Clearly, a smooth returns experience isn’t just a nice-to-have; it’s a must to build a loyal customer base. But thats not allit also empowers your customers to raise return or exchange requests easily, generate return labels, and stay updated with real-time communication, all in one place.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. With automation, businesses can streamline operations, cut down on errors, and keep customers happier than ever. Sounds like a dream?

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130