Retail TouchPoints

DECEMBER 2, 2024

Burlington Stores plans to open 101 net-new stores during its current fiscal year, which ends Feb. The value-priced retailer, which currently operates 1,103 stores in 46 states, Washington, D.C. and Puerto Rico, had a strong Q3: total sales grew 11% compared to the same period the previous year, although comparable store sales only rose 1%.

Operations 273

Operations Retail Marketing 273

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. And now, brand marketing teams wonder if the holiday marketing calendar has been elongated too.

Marketing 278

Marketing Social Media Consumer Events 278

Forrester eCommerce

OCTOBER 28, 2024

Facing tight budgets in 2025, here are the main areas where B2B revenue, marketing, and sales leaders should prioritize their investments.

B2B 434

B2B Marketing Operations 434

Retail TouchPoints

DECEMBER 10, 2024

Founded in 2023 by entrepreneurNeha Kumar and alcohol industry veteranLouis Amoroso, who previously served as President of DTC at alcohol ecommerce solution DRINKS, Full Glass Wine said that with these new additions it is positioned to bring in more than $200 million in revenue in 2025.

Technology 277

Technology eCommerce Consumer Other 277

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

ROI Revolution

JANUARY 8, 2025

What’s the best way to kick off 2025 for your brand? Because of this, and understandably so, many marketers spend Cyber Week through the holidays in the day-to-day trenches stressing about the final push of the year and hitting revenue goals. What do these 2024 holiday advertising insights mean for your brand going into 2025 ?

Shipping Costs 148

Shipping Costs Channel Events Shipping 148

Forrester eCommerce

OCTOBER 23, 2024

After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.

Marketing 397

Marketing Information Management Technology 397

Retail TouchPoints

NOVEMBER 25, 2024

one of its three main markets by 2026, Mango plans to operate 42 stores in the country by the end of 2024. stores by the end of 2025. Moving toward its goal of making the U.S. The apparel retailer also plans to open more than 20 locations next year, primarily in the Sun Belt and Northeast, according to CNBC.

Operations 173

Operations Apparel Information Retail 173

Retail TouchPoints

MARCH 26, 2025

The new locations will include the auto parts retailers larger-footprint market hub stores , which debuted in June 2022 with a 45,000-square-foot location in Los Angeles. Focusing on CX Fundamentals Since the beginning of 2025, Advance has opened six stores in Florida, New Jersey, Tennessee and Virginia.

Customer Experience 147

Customer Experience Operations Improvements Retail 147

Forrester eCommerce

OCTOBER 3, 2022

in 2021 to 6% in 2025. AI’s software growth is driven by: AI-infused software, that uses AI to increase its market attractiveness, although the software can still work without […].

Marketing 370

Marketing Customer 370

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Management 278

Management Consumer Marketing Other 278

Forrester eCommerce

DECEMBER 2, 2024

Read this blog to get a look at what won't happen in the year ahead in our 2025 anti-predictions. It's predictions season at Forrester.

Blog 370

Blog B2C Marketing Customer 370

Retail TouchPoints

DECEMBER 5, 2024

She will oversee product, marketing, member support, trust and safety, and strategy and operations. ” Patel Goyal will move into her new role in January 2025, reporting directly to Silverman. She will continue as acting CEO of Depop through April 2025, working closely with Depop’s executive team to identify its next leader.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

MARCH 19, 2025

PayMore has kickstarted a planned 2025 expansion of its store fleet by opening 18 new locations in March. Canada and the UK, but it plans to more than double that number to 150 stores by the end of 2025. The franchise retailer, which pays cash for customers used electronics, currently operates 71 stores in the U.S.,

Electronics 147

Electronics Games Operations Customer 147

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. It is particularly well-suited for businesses that are scaling rapidly and require sophisticated tools to manage their marketing efforts.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

JANUARY 7, 2025

Steelman will now serve as President and CEO as well as joining the beauty retailers board, with Kimbell staying on in an advisory role through June 28, 2025. of sales for Q4 of fiscal 2024, which will be reported on March 13, 2025. Kecia Steelman, current President and COO, has been named as his successor, effective immediately.

Operations 279

Operations Marketing Retail 279

Retail TouchPoints

OCTOBER 24, 2024

All in, we expect to have reduced our fixed expense base by an annualized $65 million heading into 2025.” What we are ultimately building at Beyond is intended to leverage the combined strengths of all involved parties, driving improved financial performance and shareholder value.” Most of the layoffs will be implemented in Q4.

Marketing 263

Marketing Reference Improvements Customer Data 263

Retail TouchPoints

OCTOBER 15, 2024

Walgreens Boots Alliance will close 1,200 stores in the next three years, including 500 closures during its 2025 fiscal year, which will end in August 2025, according to the company’s release discussing its FY 2024 performance.

Operations 261

Operations Information Retail Marketing 261

Retail TouchPoints

NOVEMBER 1, 2024

owned and operated stores through fiscal 2025, which ends in October 2025. To do so, we plan to reduce the number of our new stores and renovations in fiscal year 2025 to accommodate a redesign, while also unlocking capital to support our broader turnaround.” 30 conference call discussing Q4 and the just-ended fiscal year. “One

Mobile 277

Mobile Improvements Customer Experience Customer 277

Forrester eCommerce

OCTOBER 22, 2024

In 2025, the true potential of generative AI as a growth driver will be tested. B2B marketing, sales, and product teams should prepare for the good, bad, and even ugly outcomes of trying to generate value from this hot technology.

B2B 307

B2B Technology Marketing Management 307

Retail TouchPoints

MARCH 7, 2025

Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in the stock market for nearly 100 years. The deal is expected to close by Q4 of the 2025 fiscal year. Sycamore will pay $11.45

B2B 232

B2B Operations Management Customer 232

Retail TouchPoints

NOVEMBER 22, 2024

Our value proposition continues to resonate in new and existing markets.” In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. The increases are the first in seven years. We delivered robust membership growth and hit a milestone of 7.5 million members.

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

SEPTEMBER 17, 2024

The National Retail Federation (NRF) and events organizer Comexposium , which collaborated on the inaugural NRF Big Show Asia Pacific in June 2024, will rebrand Paris Retail Week as NRF 2025: Retail’s Big Show Europe. 16-18, 2025 at the Paris Porte de Versailles Pavilion. The trade show and educational event will be held Sept.

Workshop 289

Workshop Retail Events Management 289

Retail TouchPoints

JANUARY 7, 2025

28, 2025 to support the leadership transition. During his tenure, the company has strengthened its position as the market leader in young childrens apparel and has grown significantly through the creation of new brands and new channels of distribution, including retail stores, ecommerce and our international businesses.

Apparel 277

Apparel Channel eCommerce Retail 277

Forrester eCommerce

AUGUST 1, 2024

B2B marketing leaders ae no strangers to stretching budgets. As they head into a new planning cycle, our research will help them know where to focus for optimal results.

B2B 447

B2B Marketing Customer 447

Forrester eCommerce

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 497

Technology Customer Experience B2B Marketing 497

Retail TouchPoints

NOVEMBER 4, 2024

But even now, with the platform’s existence more precarious than ever, it continues to expand its user base, cultural influence and status as a marketing and commerce powerhouse. 19, 2025 unless it is sold to a U.S.-based Retail TouchPoints: What makes TikTok such a powerful platform, both for consumers and marketers?

Social Media 298

Social Media Channel Marketing Other 298

Retail TouchPoints

NOVEMBER 11, 2024

Schwartz has served as the retailer’s COO since its inception, overseeing functions including product, technology, global operations and marketing, and as CEO, he plans to extend the company’s reach through brand growth, category diversification and market expansion.

Electronics 278

Electronics Apparel Marketing Operations 278

Retail TouchPoints

OCTOBER 25, 2024

Purchase price information for the deal, which is expected to close in Q1 2025, was not released. This strategic tuck-in acquisition exemplifies our commitment to delivering value and growth as we expand our total addressable market.”

Supplies 264

Supplies Specialty Retailers Operations Information 264

Retail TouchPoints

OCTOBER 22, 2024

15, 2025, or while supplies last. and hopefully expand distribution of Peloton products to new geographic markets with Costco in the future.” Costco will be the official retail partner for Peloton ’s first seasonal offer. Beginning Nov. 1, Costco will sell an exclusive Peloton Bike+ bundle in 300 U.S. stores and online through Feb.

Supplies 264

Supplies Retail Marketing Customer 264

Retail TouchPoints

JANUARY 17, 2025

Photo: Zach Benson And this is just the beginning, with five additional locations already in development across North America for early 2025 (in markets including Miami, Houston and New York), and 50 stores planned for the region in total. The company said that North America is now its fastest-growing and largest market.

Fashion 301

Fashion Accessories Marketing Retail 301

Retail TouchPoints

APRIL 1, 2025

Since a soft launch in mid-February 2025, the new app has generated revenue that exceeded initial development costs, underscoring the importance of mobile as a key touch point. Boardriders had previously partnered with NewStore to launch the Roxy Club App in 2021.

Mobile 147

Mobile Marketing Customer Customer Experience 147

Forrester eCommerce

SEPTEMBER 9, 2024

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

Recommendation 284

Recommendation B2B Customer Experience B2C 284