Forrester eCommerce

OCTOBER 22, 2024

In 2025, the true potential of generative AI as a growth driver will be tested. B2B marketing, sales, and product teams should prepare for the good, bad, and even ugly outcomes of trying to generate value from this hot technology.

B2B 307

B2B Technology Marketing Management 307

Forrester eCommerce

AUGUST 1, 2024

Technology leaders find themselves at a crossroads this budget planning season. Get pragmatic advice on where to spend your tech budget in 2025 to achieve better business outcomes.

Technology 273

Technology Information 273

Retail TouchPoints

DECEMBER 10, 2024

Founded in 2023 by entrepreneurNeha Kumar and alcohol industry veteranLouis Amoroso, who previously served as President of DTC at alcohol ecommerce solution DRINKS, Full Glass Wine said that with these new additions it is positioned to bring in more than $200 million in revenue in 2025.

Technology 274

Technology eCommerce Consumer Other 274

Forrester eCommerce

OCTOBER 24, 2024

As retailers brace for a challenging 2025, technology will play a crucial role in offsetting the impact of waning consumer demand on their business.

Retail 221

Retail Technology Consumer 221

Forrester eCommerce

OCTOBER 22, 2024

The normally slow-moving technology infrastructure space will see significant disruption in 2025, driven by accelerated appetite for all things AI. Find out more in our 2025 predictions for technology infrastructure and operations.

Operations 195

Operations Technology Information Customer 195

Forrester eCommerce

DECEMBER 17, 2024

This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.

Technology 195

Technology Blog Marketing Operations 195

Retail TouchPoints

JULY 29, 2024

Indianapolis, Phoenix and cities across New Hampshire, Rhode Island, Massachusetts and Connecticut — with the rollout scheduled to continue nationwide into 2025. The program is already live at stores in more than 16 markets — including Houston, Dallas, Philadelphia, Washington D.C.,

Technology 283

Technology Consumer Goods Supplies Improvements 283

Forrester eCommerce

OCTOBER 24, 2024

For B2C CMOs, 2025 will be less sensationalized and more operationalized. The result? They will step up in the broader business to lead amid a heightened confluence of operation and opportunity.

B2C 221

B2C Operations Technology Marketing 221

Forrester eCommerce

OCTOBER 23, 2024

After a challenging 2024, manufacturing and transportation firms and leaders will use technology to adapt to the tricky environment in which they and their customers find themselves. Find out more in our 2025 predictions for smart manufacturing and mobility.

Mobile 195

Mobile Technology Customer Automotive 195

Retail TouchPoints

SEPTEMBER 11, 2023

Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience. That’s where cloud-optional technology comes into play. According to Gartner , by 2025, 75% of enterprise-generated data will be created and processed at the edge.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Financial Services Retail 536

Retail TouchPoints

MARCH 15, 2024

Additionally, the retailer has been innovating with the customer-facing technology in its stores, including piloting product sampling tech in October 2023 and new lash application technology in December 2023. Ulta renamed and revamped its loyalty program beginning Jan. 1, 2024 , including enhanced benefits for its 42.2

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

Forrester eCommerce

OCTOBER 23, 2024

The upcoming year will see investment firms wrestle with restless offspring and technologies that have moved from “emerging” to “almost there.” In other words, 2025 will feel like a centuries-old industry has just hit its teens.

Technology 195

Technology Other Management 195

Forrester eCommerce

FEBRUARY 26, 2024

Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Moreover, 90% of […]

Customer 416

Customer Information Technology Management 416

Forrester eCommerce

AUGUST 8, 2018

I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative.

Technology 186

Technology Information 186

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. The industry, valued at $5.2

Technology 216

Technology Consumer Retail Other 216

Retail TouchPoints

AUGUST 9, 2022

The company outlined three 2025 goals that form its first urgent commitments to improve CBH products: 60% certified preferred fibers in its textile assortment; 50% Forest Stewardship Council (FSC)-certified furniture; and 100% Greenguard Gold Certified Crate & Kids furniture.

Supplies 321

Supplies Improvements Customer Experience Operations 321

Retail TouchPoints

OCTOBER 8, 2024

Combining proven ecommerce best practices with technology will close the missed opportunities gap for B2B companies. He is a technology veteran with more than 15 years of experience using tech and data to drive business growth and innovation. Third, use AI to automate and remove unnecessary barriers to selling online.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Retail TouchPoints

DECEMBER 5, 2024

” Patel Goyal will move into her new role in January 2025, reporting directly to Silverman. She will continue as acting CEO of Depop through April 2025, working closely with Depop’s executive team to identify its next leader. All of these leadership changes will take place in January 2025.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

MARCH 20, 2024

Lore himself even added $100 million to the funding pot to support Wonder’s top three priorities: Physical expansion: The company plans to reach 35 physical locations by the end of 2024 and 90 by the end of 2025. At the top of the list are two new food hall storefronts in Teterboro and Ledgewood, N.J.,

Operations 312

Operations Technology Improvements Customer Experience 312

Retail TouchPoints

DECEMBER 12, 2024

The partnership will go live in February 2025. “Grocery TV’s technology allows us to elevate our in-store experience and streamline our retail media execution,” said Kathryn Mazza, SVP of RedMedia at Hy-Vee in a statement. including Harps Food Stores , ShopRite , Smart & Final and Winn-Dixie.

Retail 276

Retail Management Technology Omnichannel 276

365 Retail

DECEMBER 4, 2024

Artificial Intelligence (AI) is the top technology UK retail leaders feel will unlock and accelerate growth for their businesses in 2025, according to the latest research from the Retail Technology Show (RTS), the leading event that connects Europe’s most forward-thinking retailers and leading tech innovators.

Technology 64

Technology Retail Events Online Retail 64

Forrester eCommerce

JULY 18, 2024

Our Planning Guides will steer you toward budgeting decisions that set you up for success in 2025. Get a preview of what to expect when the guides launch on August 1.

Customer Experience 326

Customer Experience B2B Management Technology 326

Forrester eCommerce

AUGUST 13, 2024

As portfolio marketing and product management leaders head into budget planning season, use these four action items to guide your work.

Customer 273

Customer Management Marketing B2B 273

Retail TouchPoints

DECEMBER 17, 2024

This is not just an investment in infrastructure and technology; it is an investment in people, in communities, said Cristin Barrientos, President and CEO of Walmart Chile in a statement. Walmart will invest $1.3 The five -year investment plan will create 4,000 new jobs in the country.

Operations 242

Operations Supplies Technology eCommerce 242

Retail TouchPoints

OCTOBER 8, 2024

Department store retailer Belk has debuted the Belk Media Network using technology from Criteo , offering brands and agencies access to its audience of high-earning, predominantly women shoppers via ads on its owned-and-operated properties. Belk, which operates nearly 300 stores across the Southeast U.S.,

Department Stores 263

Department Stores Retail Operations Technology 263

Retail TouchPoints

OCTOBER 17, 2024

The first two kiosks are located at Boston-area malls; eight more will be deployed throughout New England in the coming weeks and into 2025. Kiosk users can get a vision test and order Zenni eyewear in a single visit, reducing the time typically required to get new eyewear.

Shipping Costs 290

Shipping Costs Reference Shipping Operations 290

Retail TouchPoints

OCTOBER 25, 2021

The technology is expected to boost staff efficiency while improving the in-store experience for customers. “We million units by 2025. Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations.

Technology 299

Technology Improvements Management Marketing 299

Retail TouchPoints

SEPTEMBER 23, 2022

Amazon previously invested in Infinium through its Climate Pledge Fund , a $2 billion venture investment program that invests in companies building technologies, products and services that can help accelerate the path toward a net-zero carbon future.

Supplies 325

Supplies Travel Technology Fulfillment 325

Forrester eCommerce

AUGUST 7, 2024

Forrester’s Budget Planning Survey, 2024, uncovers a dual narrative for marketers in the coming year: The challenge lies in managing tight budgets but also in the dichotomy of needing to invest in recent technology- and process-related advancements to stay relevant. Strategic budget divestment is required in this environment.

Technology 259

Technology Management Marketing B2B 259

Retail TouchPoints

JULY 23, 2024

As recently as April 2024 Google said it was still moving toward cookie deprecation even as it postponed the actual implementation, this time until 2025, for the third time since the original January 2020 announcement. million to settle a 40 -state privacy suit as well as making its location tracking technology disclosures clearer.

Technology 294

Technology Blog Channel Marketing 294

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology. The collection will launch online and at select Kay stores on Oct. to $2,199.99.

Jewelry 289

Jewelry Customer Customer Experience Operations 289

Retail TouchPoints

MAY 12, 2021

Amazon continues to stimulate investment in the development of green technologies and low carbon products and services that will enable companies of all sizes to decarbonize their operations.”. “At Amazon, we are committed to using our scale for good,” said the company in a statement announced the bond issue.

Technology 264

Technology Presentation Operations Consumer 264

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Customer Experience 273

Customer Experience Operations Technology Marketing 273

Retail TouchPoints

DECEMBER 22, 2021

billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase representation in the tech industry. Best Buy is working with online sourcing platform RangeMe to help it discover and work with a more diverse range of suppliers. The partnership builds on the retailer’s commitment to spend at least $1.2

Fulfillment 278

Fulfillment Technology Operations Supplies 278