Retail TouchPoints

NOVEMBER 10, 2022

trillion in 2026.”. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise. trillion today to $5.4 Or to put it more directly: Has ecommerce plateaued?

Consumer 296

Consumer eCommerce Marketing eCommerce Marketing 296

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though they’ve seen success, relationships built solely on in-person interactions aren’t scalable.

Consumer 248

Consumer Social Media Retail Live Chat 248

Retail TouchPoints

JUNE 10, 2024

stores by 2026, testing of a Gen AI-powered digital shopping assistant and the integration of drone delivery into its app. stores by 2026. The new tech includes the rollout of digital shelf labels at all 2,300 U.S. in a state m ent.

Retail 280

Retail Mobile Fulfillment Games 280

Retail TouchPoints

FEBRUARY 7, 2024

The retailer currently operates 24 stores across nine states, with plans to create a 60 -store footprint in the U.S. Primark plans to import cargo through the Jacksonville Port Authority, an international trade seaport located within a one-day truck drive of nearly 100 million U.S. We’ve seen growing demand for Primark stores across the U.S.,

Fashion 247

Fashion Operations Retail Consumer 247

Retail TouchPoints

JULY 25, 2024

According to a study commissioned by AI voice solution Tenyx and conducted by Centiment, seven out of every 10 consumers are frustrated with current virtual agents, and 55% of respondents said they would either stop doing business or go with a different company if faced with the automated customer service technologies in use today.

Customer Retention 312

Customer Retention Customer Technology Consumer 312

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. BOPIS sales got a huge boost from the COVID era and have remained popular for many consumers even as the pandemic has faded. Online Retail Forecast, 2024 to 2029.

Reference 222

Reference Automotive Consumer Electronics Online Retail 222

365 Retail

MARCH 26, 2024

Nearly half (45%) of UK consumers have been using savings accumulated during Covid-19 lockdowns to offset the cost-of-living crisis, according to new research from the Retail Technology Show (RTS), the industry’s leading event taking place on 24 & 25 April 2024 at London’s Olympia. while Boomers reported the smallest pots at £4,069.20.

Consumer 104

Consumer Technology Events Banking 104

RetailDive

OCTOBER 4, 2023

The company sees direct-to-consumer retail as a key growth opportunity and plans to expand its offerings in the training category.

Consumer 96

Consumer Retail 96

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Sporting Goods 280

Sporting Goods Accessories Supplies Apparel 280

Retail TouchPoints

MARCH 12, 2024

Since that time events precipitated by the COVID pandemic — including product shortages, high inflation and the closure of countless small businesses — have only heightened consumers’ awareness of the current corporate power dynamics. That means consumers, but it also means independent business.”

Small Business Retail 299

Small Business Retail Marketing Webinar Books 299

Retail TouchPoints

JANUARY 30, 2023

Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. ” The pandemic served as a propellent for online grocery, and many consumers aren’t returning to traditional in-store shopping: online grocery is expected to account for 20.5% grocery sales by 2026, according to Mercatus.

Consumer 307

Consumer Management Technology Other 307

RetailDive

MAY 20, 2022

Consumers are turning to used goods to save money during a time of high inflation, a new report found.

Marketing 126

Marketing Consumer 126

Retail TouchPoints

JANUARY 17, 2024

Together, we’re getting consumers and brands alike to understand the power of resale and keep well-made items in circulation. Implementation of the DPP requirement will be rolled out in a staggered fashion from 2026 to 2030, beginning with batteries. This partnership is far bigger than The RealReal.

Fashion 235

Fashion Technology Information Consumer 235

Retail TouchPoints

MAY 17, 2022

There was a time, not too long ago, when it took a lot of convincing to get consumers to consider secondhand. Now, both consumers and the retailers that serve them are quite willingly jumping on the resale bandwagon, driving an already hot sector toward even further growth. Retailers and Brands Take the Baton.

Apparel 289

Apparel Fashion Retail Consumer 289

Retail TouchPoints

AUGUST 30, 2021

Global BNPL spend will reach $995 billion in 2026 , accounting for 24% of physical goods purchased by value, according to data from Juniper Research. BNPL brings forward the timeframe of an actual purchase,” said Chris Ventry, VP in the Consumer and Retail practice of SSA & Company in an interview with Retail TouchPoints.

Payment Services 238

Payment Services Consumer Customer Retail 238

Retail TouchPoints

NOVEMBER 4, 2024

partnered with Ambercycle to leverage recycled textiles in products for its Athleta brand beginning in 2026; Hanna Andersson launched its ‘Hanna-Me-Downs’ resale program in February 2023, and in a June 2024 interview Chief Product Officer Kara Carter said the program was “a clear case of sustainability being good for business, too.”;

Clothing 204

Clothing Supplies Technology Retail 204

Retail TouchPoints

MAY 9, 2023

Consumables Division. Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55% of its fulfillment center volume move through automated facilities by the end of fiscal 2026. Watkins is a 24 -year Walmart veteran who has served in multiple roles, most recently as EVP of the U.S.

Fulfillment 232

Fulfillment Improvements Customer Experience Operations 232

ESW

JUNE 23, 2023

trillion by 2026, making up 27% of all retail sales. And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands.

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

SEPTEMBER 29, 2022

Essity is now becoming the global market leader in leakproof apparel, which is an important step towards our goal of being the world’s fastest-growing company in intimate hygiene, providing increased wellbeing for customers and consumers,” said Magnus Groth, President and CEO of Essity in a July statement. billion in the U.S.

Apparel 176

Apparel Operations Consumer Customer 176

Retail TouchPoints

NOVEMBER 14, 2024

Sweeping return-to-office policies and consumers’ focus on attending in-person events and experiences are inspiring them to experiment with fashion by pairing their comfy clothes and kicks with pieces that tie to what’s trending on social , whether that be “quiet luxury,” “book smart style” or “coastal grandmother” (Yep, that’s a real thing.)

Omnichannel 144

Omnichannel Consumer Customer Clothing 144

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

Shipping Costs 211

Shipping Costs Shipping eCommerce Small Business Retail 211

Retail TouchPoints

APRIL 10, 2023

Central to this effort will be transitioning to SAP’s Enterprise Resource Planning (ERP) system, an endeavor that won’t be completed until 2026. The key, according to Van Dijk, is having “a lean operation behind the scenes that will allow us to provide the right information to our consumers,” in particular when it comes to inventory.

Jewelry 218

Jewelry Omnichannel Operations Technology 218

365 Retail

MAY 2, 2024

A further 38% of consumers head in-store to ‘showroom’, checking out the product information available at the shelf-edge or in bricks-and-mortar settings before buying online, and another third (35%) rely on information available on retailers’ apps.

Social Media 52

Social Media Information Channel Consumer 52

ROI Revolution

SEPTEMBER 16, 2024

Consumers feel a deeper connection to brands they interact with on TikTok.  billion in 2026. US adults are currently spending roughly 54 minutes on the platform per day, and, assuming it doesn’t face a nationwide ban, is forecast to become the top social network in daily minutes by 2025. Millennials account for 35.9%

Social Media 78

Social Media Books Marketing Blog 78

Retail TouchPoints

JUNE 28, 2022

Recommerce, the sale of secondhand merchandise, is a hot topic as consumers become more enthused about recycling goods rather than contributing to enormous mountains of landfill waste. While secondhand marketplaces are steadily growing, they barely make a dent in the billions of items today’s consumers generate. Take the U.S.

Merchant Services 199

Merchant Services Fashion Technology Consumer 199

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Greater personalization for consumers has always been one of the primary promises of digital transformations.

Customer Experience 257

Customer Experience Technology Customer Retail 257

Retail TouchPoints

JANUARY 9, 2024

According to McKinsey , the growth of RMNs could represent as much as $100 billion in ad spending by 2026. Digital Audio Meets Consumers Where they Spend Their Time In 2022, 74% of US internet users, or 222.7 Simply by checking a few boxes in your programmatic platform, new inventory types are ready to activate and test.

Retail 273

Retail Omnichannel Channel Mobile 273

Retail TouchPoints

AUGUST 11, 2022

The secondhand retail sector is projected to double over the next five years, reaching $82 billion by 2026, according to the 10 th annual ThredUP Resale Report. At launch, Pre-loved will only be available in Finland, but Marimekko plans to expand the service to other markets in the near future.

Sporting Goods 256

Sporting Goods Outdoor Gifts Other 256

Retail TouchPoints

MARCH 21, 2023

Citing the growing popularity of sneakers among consumers of all ages and lifestyles, the company is looking to push its advantage in the category by enhancing its focus on “all things sneakers,” investing in new technologies and streamlining its business.

Operations 235

Operations Omnichannel Presentation eCommerce 235

Retail TouchPoints

JUNE 9, 2022

The new investment will help Recover increase its production to more than 350,000 metric tons of recycled cotton fiber per year by 2026, saving up to 5 trillion liters of water annually — the equivalent of the drinking water consumed by over 4.5 billion people each year.

Apparel 212

Apparel Arts Fashion Supplies 212

Retail TouchPoints

NOVEMBER 10, 2023

As consumer spending dips, retailers and ecommerce businesses are facing a perfect storm that is impacting their digital advertising ROI. The result is a growing need to optimise digital campaigns to ensure they are reaching the right consumers and delivering legitimate traffic to their websites. trillion by 2026.

Marketing 304

Marketing eCommerce Mobile Retail 304

Retail TouchPoints

APRIL 10, 2023

For retailers and regional payments, consumer payment preferences play one piece, while checkout optimization and diversification play another. Breaking down regional payment barriers starts with meeting consumers’ preferred payment methods and needs regardless of where they live or travel. trillion by 2026. The good news?

Payment Services 227

Payment Services Merchant Services Payments eCommerce 227

Retail TouchPoints

APRIL 14, 2023

In recent years, the financial landscape has changed dramatically with new economic challenges making it increasingly difficult for consumers to commit to recurring monthly payments. Consumer concerns around inflation also remain “highly elevated”. trillion by 2026, growing at a compound annual growth rate (CAGR) of 9.5%.

Payment Services 244

Payment Services Subscription Banking Information 244

Retail TouchPoints

DECEMBER 29, 2023

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work.

Apparel 221

Apparel eCommerce Fulfillment Order Fulfillment 221

Retail TouchPoints

MAY 18, 2023

To continue on a positive trajectory, the retail sector must focus on the growth being driven by consumers’ continued adoption of online shopping. In grocery ecommerce alone, online revenues are expected to account for more than 13% of total category sales by 2026. The numbers can be even higher in some cases.

Improvements 227

Improvements PPC Retail Financial Services 227

Retail TouchPoints

MARCH 24, 2022

We are eager to continue to test and iterate on these new concepts as consumer needs continue to evolve.” ” While traditionally one of the slowest retail sectors to embrace ecommerce, grocers were forced to quickly evolve during the pandemic as stores shuttered and customers demanded new ways to get their essentials.

Fulfillment 255

Fulfillment eCommerce Operations Omnichannel 255

Retail TouchPoints

JULY 15, 2022

Next year, [retail media] will be about $50 billion in media spend, which is about 25% of all digital media, and we’re seeing forecasts of around $100 billion by 2026.”. “We’re seeing something like 50 retail networks launched in the U.S. There are a number of reasons behind the rush to set up RMNs.

Retail 258

Retail Download Marketing Customer Experience 258