Remove 2026 Remove Consumer Remove Customer Experience
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How MACH Technologies Help Retailers Foster a Dynamic Customer Experience

Retail TouchPoints

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

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Apple Expands to Saudi Arabia with Plans for Online and Physical Retail Presence

Retail TouchPoints

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

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DSW Plans to Double Sales of Private Label Brands Over Next 5 Years

Retail TouchPoints

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

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Dollar General Plans 575 New Stores, 4,250 Remodels, Tests Same-Day Delivery

Retail TouchPoints

30, 2026) Dollar General plans to execute approximately 4,885 real estate projects, including: The opening of 575 new stores in theU.S.; We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store.

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Walmart Names Two-Decade Veteran to Top Merchandising Role

Retail TouchPoints

Consumables Division. There, she helped accelerate topline sales through supplier partnerships, increased innovation and improved customer experiences. Watkins is a 24 -year Walmart veteran who has served in multiple roles, most recently as EVP of the U.S.

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Exclusive: Automated Voice Agents are Hurting Customer Retention

Retail TouchPoints

According to a study commissioned by AI voice solution Tenyx and conducted by Centiment, seven out of every 10 consumers are frustrated with current virtual agents, and 55% of respondents said they would either stop doing business or go with a different company if faced with the automated customer service technologies in use today.

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Forrester Forecast: Online’s Share of U.S. Sales to Top 29% by 2029

Retail TouchPoints

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. BOPIS sales got a huge boost from the COVID era and have remained popular for many consumers even as the pandemic has faded. Online Retail Forecast, 2024 to 2029.

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