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How MACH Technologies Help Retailers Foster a Dynamic Customer Experience

Retail TouchPoints

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

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Gartner 2023 Predicts: Brands Must Focus On Composability, AI, and Building Consumer Trust

GetElastic

Here’s what Gartner predicts: “By 2026, the speed of digital innovation will improve by 60%, relative to 2022, for organizations that have established mechanisms to reuse composable digital commerce modules.” “By A poor experience with one seller can create a domino effect and damage consumer confidence in other sellers.

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California Bans All Plastic Bags, Strengthening Decade-Old Law

Retail TouchPoints

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. 1, 2026, is designed to close a loophole in the plastic bag ban that was passed by the California legislature in 2014 and affirmed by voters in a 2016 referendum, according to the AP.

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Forrester Forecast: Online’s Share of U.S. Sales to Top 29% by 2029

Retail TouchPoints

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. BOPIS sales got a huge boost from the COVID era and have remained popular for many consumers even as the pandemic has faded. Online Retail Forecast, 2024 to 2029.

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DSW Plans to Double Sales of Private Label Brands Over Next 5 Years

Retail TouchPoints

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

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Walmart Names Two-Decade Veteran to Top Merchandising Role

Retail TouchPoints

Consumables Division. There, she helped accelerate topline sales through supplier partnerships, increased innovation and improved customer experiences. Watkins is a 24 -year Walmart veteran who has served in multiple roles, most recently as EVP of the U.S.

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Exclusive: Automated Voice Agents are Hurting Customer Retention

Retail TouchPoints

According to a study commissioned by AI voice solution Tenyx and conducted by Centiment, seven out of every 10 consumers are frustrated with current virtual agents, and 55% of respondents said they would either stop doing business or go with a different company if faced with the automated customer service technologies in use today.