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Crystal Ball Time: What Will Motivate the 2026 Consumer?

Retail TouchPoints

Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars.

Consumer 273
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How MACH Technologies Help Retailers Foster a Dynamic Customer Experience

Retail TouchPoints

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Greater personalization for consumers has always been one of the primary promises of digital transformations.

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Exclusive: Automated Voice Agents are Hurting Customer Retention

Retail TouchPoints

Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate. With consumers’ brand loyalty at all-time lows , even one customer service fail can have huge implications for a business.

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The Marketer’s 5 Step Guide to Beacon Technology

Kissmetrics

Beacon technology has completely revolutionized both business and marketing. As one Business.com article put it, with “Retail going digital and digital media coming to retail,” this technology is completely changing the marketing game. The key to the versatility of this location-based mobile technology lies in its size and function.

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Gartner 2023 Predicts: Brands Must Focus On Composability, AI, and Building Consumer Trust

GetElastic

Here’s what Gartner predicts: “By 2026, the speed of digital innovation will improve by 60%, relative to 2022, for organizations that have established mechanisms to reuse composable digital commerce modules.” “By A poor experience with one seller can create a domino effect and damage consumer confidence in other sellers.

Consumer 148
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Walmart Adds Digital Shelf Labels, AI Shopping Assistant as Part of ‘Retail Renaissance’

Retail TouchPoints

stores by 2026, testing of a Gen AI-powered digital shopping assistant and the integration of drone delivery into its app. The technology was first tested at Store #266 in Grapevine, Texas, and will now be rolled out to all 2,300 U.S. stores by 2026. The new tech includes the rollout of digital shelf labels at all 2,300 U.S.

Retail 293
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Forrester Forecast: Online’s Share of U.S. Sales to Top 29% by 2029

Retail TouchPoints

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. The research and technology firm projects that online U.S. Online Retail Forecast, 2024 to 2029. retail sales will increase from $1.2 trillion in 2024 to $1.8

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